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Cláudia has an European PhD in Social Sciences - Economics and Management (Very Good Cum Laude), a Master's in Applied Economics from the University of Salamanca (distinguished with the Extraordinary Award) and an undergraduate degree in Management, from ISEG - University of Lisbon. Cláudia is an Associate Professor at University of Aveiro - Higher School of Technology and Management of Águeda, where she has lectured several courses in the areas of management (marketing and finance), both at master's and undergraduate levels. Currently, she is an Assistant Professor at University Aberta, where she teaches undergraduate degree and master's in management. She was a Member of the Board of the Centro Hospitalar do Nordeste (ULSNE) and an Advisor to the Portuguese Ministry of Health and she is, currently, an Advisor to the Ministry of Territorial Cohesion- Regional Development. She is a researcher affiliated to GOVCOPP (full researcher) and Centre for Global Studies (collaborator). His current research interests are in Management, Tourism Research, Innovation, Marketing, Corporate and Sustainable Social Responsibility, Finance and Quality of Higher Education. Cláudia participated in 5 international R&D projects and supervised several master's and doctoral students. She has published more than a hundred publications in peer-reviewed journals, books, book chapters and proceedings, and has several communications at international scientific conferences and was distinguished with 7 scientific awards and other honourable distinctions. She acts as a member of Organizing Committees and several Scientific Committees of International Conferences and has collaborated as a reviewer for some journals.
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Identificação

Identificação pessoal

Nome completo
CLÁUDIA MARIA FILENO MIRANDA VELOSO

Nomes de citação

  • Veloso, Cláudia Miranda
  • Veloso, Cláudia

Identificadores de autor

Ciência ID
7818-354A-CFE1
ORCID iD
0000-0001-6612-0580

Endereços de correio eletrónico

  • cmv@ua.pt (Profissional)
Formação
Grau Classificação
2012/07/24
Concluído
 Social Sciences (Economics and Management) (Doctor)
Especialização em Economics and Management
Universidad de Salamanca - Campus Miguel de Unamuno, Espanha
2011/05
Concluído
 Economics - Fundamentals of Economic Analysis (Master)
Especialização em Fundamentals of Economic Analysis
Universidad de Salamanca Departamento de Administración y Economía de la Empresa, Espanha
2008
Concluído
 PADIS - Advanced Management Program for Healthcare Organizations (Pós-Graduação)
AESE Business School, Portugal
2002
Concluído
 Management/ Gestão (Licenciatura)
Especialização em Finanças
ISEG Lisbon School of Economics and Management, Portugal
Percurso profissional

Docência no Ensino Superior

Categoria Profissional
Instituição de acolhimento 		Empregador
2024/10 - Atual Professor Associado Convidado (Docente Universitário) Universidade Aberta, Portugal
Universidade de Aveiro, Portugal
2019/02 - Atual Professor Coordenador (Docente Ensino Superior Politécnico) Universidade de Aveiro, Portugal
Universidade de Aveiro Escola Superior de Tecnologia e Gestão de Águeda, Portugal
2023/10 - 2024/10 Professor Auxiliar (Docente Universitário) Universidade Aberta, Portugal
Universidade Aberta, Portugal
2016 - 2018 Professor Adjunto Convidado (Docente Ensino Superior Politécnico) Instituto Politécnico de Bragança, Portugal
2014 - 2018 Professor Adjunto Convidado (Docente Ensino Superior Politécnico) Universidade de Aveiro Escola Superior de Tecnologia e Gestão de Águeda, Portugal
2011 - 2015 Assistente convidado (Docente Ensino Superior Politécnico) Instituto Politécnico de Bragança Escola Superior de Tecnologia e Gestão, Portugal
2012/09 - 2014/08 Professor Adjunto (Docente Ensino Superior Politécnico) Instituto Superior de Administração e Gestão, Portugal
2002/09 - 2006/02 Assistente (Docente Ensino Superior Politécnico) Instituto Politécnico de Bragança, Portugal

Outros

Categoria Profissional
Instituição de acolhimento 		Empregador
2022/03 - 2024/04 Adviser of Ministry of Territorial Cohesion - Cabinet of Secretary of State for Regional Development Governo da República Portuguesa, Portugal
2021 - 2022 Adviser of Ministry for Territorial Cohesion - Cabinet of Secretary of State for the Improvement of the Interior Governo da República Portuguesa, Portugal
2019 - 2020 Adviser of Ministry of Health - Cabinet of the Assistant Secretary of State for Health Governo da República Portuguesa Ministério da Saúde, Portugal
2006/02 - 2012/01 Executive Member of the Board of Directors Unidade Local de Saúde do Nordeste EPE, Portugal
Projetos

Projeto

Designação Financiadores
2019/01/01 - Atual Unidade de Investigação em Governança, Competitividade e Políticas Públicas
UID/CPO/04058/2019
Universidade de Aveiro, Portugal

Universidade de Aveiro Unidade de Investigação em Governança Competitividade e Políticas Públicas, Portugal
Fundação para a Ciência e a Tecnologia
Concluído
2021/12 - 2023/12 INDO
2021-1-IT02-KA220-HED-000032103
Investigador
Universidade de Aveiro, Portugal
 Erasmus
Concluído
2020/01 - 2023/01 UNLOCK - Creativity in HEIs through a Game Design Approach
612645-EPP-1-2019-1-PT-EPPKA2-KA
Investigador
Universidade de Aveiro, Portugal
Concluído
2018/07/26 - 2022/07/26 Desenvolvimento do Turismo Outdoor da Região Norte de Portugal.
PTDC/EGE-OGE/32289/2017
Investigador
Instituto Politécnico de Bragança, Portugal

Instituto Politécnico do Porto, Portugal

Instituto Politécnico de Viana do Castelo, Portugal
Fundação para a Ciência e a Tecnologia
Concluído
2013/01/01 - 2019/12/31 Unidade de Investigação Aplicada em Gestão
UID/GES/04752/2019
Investigador
Instituto Politécnico de Viana do Castelo, Portugal

Instituto Politécnico do Cávado e do Ave, Portugal

Instituto Politécnico de Bragança, Portugal

Instituto Politécnico do Porto, Portugal
Fundação para a Ciência e a Tecnologia
Concluído
2013/01 - 2014/07 Definição de Produtos Turísticos para a Euro-região Norte Portugal-Galiza
n.a
Investigador
Agrupamento Europeu de Cooperação Transfronteiriça Galiza e Norte de Portugal (GNT- AECT) , Espanha
Concluído
2012 - 2014/02 Agenda Estratégica dos Territórios da Fronteira Interior/Transmontana da Macrorregião do Sudeste Europeu
na
Investigador
Eixo Atlântico do Noroeste Peninsular (Porto, PT)
Concluído
Produções

Publicações

Artigo em conferência
  1. Conselheiro, Raul; Lopes, Claudia; Azevedo, Nelson; Leitao, Paulo; Agulhari, Cristiano; Veloso, H.; Vaz, F.; et al. "Titanium based dry electrodes for biostimulation and data acquisition". 2023.
    10.1007/978-3-031-20859-1_12
  2. Scalabrini, E.C.B.; Correia, Alexandra I.; Nunes, Alcina; Veloso, Cláudia M.; Vieira, Elvira Pacheco; Ferreira, Fernanda A.; Silva, Goretti; et al. "The use of mobile technology in outdoor tourism: a systematic review". 2023.
    10.1007/978-981-19-6585-2_59
  3. Scalabrini, Elaine; Correia, Alexandra I.; Nunes, Alcina; Veloso, Cláudia Miranda; Vieira, Elvira Vieira; Ferreira, Fernanda A.; Silva, Goretti; et al. "The use of mobile technology in outdoor tourism: a systematic review". 2023.
    10.1007/978-981-19-6585-2_59
  4. Scalabrini, E.C.B.; Correia, Alexandra I.; Nunes, Alcina; Veloso, Cláudia M.; Vieira, Elvira Pacheco; Ferreira, Fernanda A.; Silva, Goretti; et al. "Outdoor tourism demand segmentation: a case study from North of Portugal". 2022.
  5. Martins, O.M.D.; Fernandes, P.O.; Nunes, A.; Rachão, S.; Correia, A.I.; Vieira, E.; Fonseca, M.J.; et al. "Supply-side perspectives on outdoor tourism in the north of portugal". 2021.
    10.34190/IRT.21.074
  6. Fernandes, Paula Odete; Nunes, Alcina Maria; Veloso, Cláudia Miranda; Santos, Eleonora; Ferreira, Fernanda A.; Fonseca, Manuel José. "Spatial and temporal concentration of tourism supply and demand in Northern Portugal. Application of the Herfindahl-Hirschman index". 2020.
    10.1007/978-981-15-2024-2_24
  7. Fernandes, Paula O.; Nunes, Alcina; Veloso, Cláudia M.; Santos, Eleonora; Ferreira, Fernanda A.; Fonseca, Manuel José. "Spatial and Temporal Concentration of Tourism Supply and Demand in Northern Portugal. Application of the Herfindahl-Hirschman Index". 2020.
    10.1007/978-981-15-2024-2_24
  8. Reuter, J.; Ferreira Dias, M.; Amorim, M.; Figueiredo, C.; Veloso, C.. "How to create Educational Escape rooms? Strategies for creation and design". 2020.
    10.1145/3434780.3436664
  9. Santos, Eleonora; Correia, Alexandra; Ferreira, Fernanda; Nunes, Alcina; Veloso, Cláudia; Vieira, Elvira Pacheco; Silva, Goretti; et al. "Measuring Nature Tourism Firms' Productivity". Trabalho apresentado em XXX Jornadas Luso-Espanholas de Gestão Científica. Cooperação transfronteiriça: desenvolvimento e coesão territorial, Bragança, 2020.
    Publicado
  10. Fernandes, Paula O.; Correia, Alexandra; Nunes, Alcina; Veloso, Cláudia M.; Vieira, Elvira; Ferreira, F. A.; Silva, Goretti; Fonseca, Manuel José; Carrança, Paulo. "Turnout - outdoor tourism development in the northern region of Portugal". 2019.
  11. Fernandes, Paula O.; Nunes, Alcina; Veloso, Cláudia M.; Santos, Eleonora; Ferreira, F.A.; Fonseca, Manuel. "Spatial and temporal concentration of tourism demand in northern Portugal: regional policy recommendations to promote tourism competition and portofolio diversity". 2019.
  12. Maria José Felício; Daniel Magueta; Sónia Estrela; Marco Pimpão; Isabel Dimas; Claudia Veloso. "INTERNSHIPS IN BUSINESS HIGHER EDUCATION: STUDENTS’ PERCEPTION AND VALUATION". 2019.
    10.21125/INTED.2019.1726
  13. Walter, Cícero; Veloso, Cláudia M.; Fernandes, Paula O.. "Innovation management in micro and small commercial enterprises: an analysis of the level of innovation". 2017.
  14. Veloso, Cláudia M.; Fernandes, Paula O.; Magueta, Daniel; Ribeiro, Humberto; Magueta, Daniel Margaca; Lunga, Domingos. "Evaluation of customer satisfaction in hypermarkets: the impact of national culture and SERVQUAL dimensions". 2017.
  15. Meireles, António Júlio; Veloso, Cláudia M.; Duarte, António J.S.T.. "Innovation as an ally of strategic management in small and medium business enterprises: a case study of Brazil". 2017.
  16. Veloso, Cláudia M.; Magueta, Daniel; Fernandes, Paula O.; Ribeiro, Humberto. "Service quality, customer satisfaction and corporate image as a key activator of store loyalty in traditional trade". 2017.
  17. Walter, Cícero; Veloso, Cláudia M.; Fernandes, Paula O.; Ribeiro, Humberto. "Measuring of the degree of innovation in commercial and service Micro and Small Enterprises". 2017.
  18. Walter, Cícero; Veloso, Cláudia M.; Fernandes, Paula O.. "La gestión de la innovación en las Micro y Pequeñas Empresas: un análisis del grado de innovación". 2017.
  19. "Sostenibilidad y Competitividad Territorial en el Nordeste Transmontano un Tributo de la Innovación en la Política Europea de Desarrollo Rural". 2016.
  20. "Movilidad Académica Internacional en el Instituto Politécnico de Bragança como Factor de Desarrollo Turístico". 2016.
  21. Veloso, Cláudia M.; Del Barrio, José; Fernandes, Paula O.. "Diagnosticar el presente para plantear el futuro: un análisis cuantitativo del nivel de desarrollo regional". 2012.
  22. Veloso, Cláudia M.; Del Barrio, José; Fernandes, Paula O.. "La innovación como eje estratégico del desarrollo rural: LEADER II en la comarca de Aliste, Tábara y Alba". 2012.
Artigo em revista
  1. Marianne Dantas Farias Vieira; Gabriela Furtado Neves; Maria do Socorro Litaiff Rodrigues Dantas; Cláudia Miranda Veloso; Luciana Dantas Farias de Andrade; Andrea Caprara. "SUSTENTABILIDADE URBANA E O USO DE INDICADORES:". Revista de Gestão Social e Ambiental (2024): https://doi.org/10.24857/rgsa.v18n10-002.
    10.24857/rgsa.v18n10-002
  2. Marianne Dantas Farias Vieira; Gabriela Furtado Neves; Luciana Dantas Farias de Andrade; Cláudia Maria Fileno Miranda Veloso; Luciano Teixeira Rocha; Rafael Hohenfeld Macedo dos Santos. "Challenges in the Amazon Forest: an Integrative Analysis of the Social, Environmental and Economic Aspects of the Environmental Crisis". Revista de Gestão Social e Ambiental (2024): https://doi.org/10.24857/rgsa.v18n4-199.
    10.24857/rgsa.v18n4-199
  3. Ana Serafim; Cláudia Miranda Veloso; Jesús Rivera-Navarro; Bruno Sousa; Marco Valeri. "Toward a scale to assess the emotional intelligence and internal marketing of business employees in Portugal". Journal of Organizational Change Management (2024): https://doi.org/10.1108/JOCM-06-2023-0229.
    10.1108/JOCM-06-2023-0229
  4. Marianne Dantas Farias Vieira; Gabriela Furtado Neves; Luciana Dantas Farias de Andrade; Cláudia Maria Fileno Miranda Veloso; Luciano Teixeira Rocha; Rafael Hohenfeld Macedo dos Santos. "Resilience, Regeneration and Sustainability in Brazil in The 21st Century". Revista de Gestão Social e Ambiental (2024): https://doi.org/10.24857/rgsa.v18n2-187.
    10.24857/rgsa.v18n2-187
  5. Gabriela Furtado Neves; Marianne Dantas Farias Vieira; Luciana Dantas Farias de Andrade; Cláudia Maria Fileno Miranda Veloso; Luciano Teixeira Rocha; Rafael Hohenfeld Macedo dos Santos. "Resilience, Regeneration and Sustainability in Brazil in The 21st Century". Revista de Gestão Social e Ambiental (2024): https://doi.org/10.24857/rgsa.v18n9-106.
    10.24857/rgsa.v18n9-106
  6. Cicero Eduardo Walter; Stefhany Amorim Vasconcelos; Odias C Ursino Júnior; Maxwell Klinger Assunção Franco; Manuel Au-Yong-Oliveira; Cláudia Miranda Veloso. "Determinants of Academic Satisfaction: An Empirical Analysis of a Brazilian National Institute". Revista de Gestão Social e Ambiental (2024): https://doi.org/10.24857/rgsa.v18n7-072.
    10.24857/rgsa.v18n7-072
  7. Ana Serafim; Cláudia Miranda Veloso; Jesús Rivera-Navarro; Bruno Sousa. "Emotional Intelligence and Internal Marketing as Determinants of Job Satisfaction and Satisfaction with Life among Portuguese Professionals". Sustainability (2024): https://doi.org/10.3390/su16051932.
    10.3390/su16051932
  8. Ana Luísa Serafim; Cláudia Miranda Veloso; Sara Veiga Fernandes; Jesús Rivera-Navarro. "Socio-emotional skills in the context of the Covid-19 Pandemic". Revista de Gestão e Secretariado (2024): https://doi.org/10.7769/gesec.v15i2.3440.
    10.7769/gesec.v15i2.3440
  9. Ana Luísa Serafim; Cláudia Miranda Veloso; Sara Veiga Fernandes; Jesús Rivera-Navarro. "Socio-emotional Skills in consumers of psychoactive substances". Revista de Gestão e Secretariado (2024): https://doi.org/10.7769/gesec.v15i2.3439.
    10.7769/gesec.v15i2.3439
  10. Alves, Filipa; Veloso, Claúdia; Félix, Elisabete; Sousa, Bruno; Valeri, Marco. "Entrepreneurship and Self-service Technologies as a Driver of Customer Loyalty to the Retailer during the COVID-19 Pandemic". (2024): http://hdl.handle.net/10174/36373.
    10.1108/EMJB-04-2023-0122
  11. Serafim, Ana; Veloso, Cláudia; Rivera-Navarro, Jesús; Sousa, Bruno. "Emotional Intelligence and Internal Marketing as Determinants of Job Satisfaction and Satisfaction with Life among Portuguese Professionals". (2024): http://hdl.handle.net/11110/2833.
    10.3390/su16051932
  12. Serafim, Ana; Veloso, Cláudia; Rivera-Navarro, Jesús; Sousa, Bruno; Valeri, Marco. "Toward a scale to assess the emotional intelligence and internal marketing of business employees in Portugal". (2024): http://hdl.handle.net/11110/2987.
    10.1108/JOCM-06-2023-0229
  13. Serafim, Ana; Veloso, Cláudia; Miranda, Etelvina; Sousa, Bruno. "Internal Marketing As A Key To Strategic Human Resources Management In The Education Industry In The Context Of The COVID-19 Pandemic". (2024): http://hdl.handle.net/11110/3020.
    10.70082/esiculture.vi.1032
  14. Cícero Eduardo Walter; Vera Teixeira Vale; Manuel Au-Yong-Oliveira; Cláudia Miranda Veloso; Bruno Barbosa Sousa. "“The Dark Side of the Brand” and Brand Hate: A Review and Future Research Agenda". Administrative Sciences (2023): https://doi.org/10.3390/admsci13110234.
    10.3390/admsci13110234
  15. Fernandes, P.M.; Sousa, B.B.; Veloso, C.M.; Valeri, M.. "The role of endomarketing in human capital management: a study applied to the Minho Urban Quadrilateral". EuroMed Journal of Business (2023): http://www.scopus.com/inward/record.url?eid=2-s2.0-85150944584&partnerID=MN8TOARS.
    10.1108/EMJB-12-2022-0212
  16. Walter, C.E.; Au-Yong-Oliveira, M.; Ferasso, M.; Polónia, D.F.; Veloso, C.M.. "The Use of Internal Resources for the Creation of Innovation: An Empirical Analysis of Portuguese Companies Benefiting From Tax Incentives for Research and Development". International Journal of Innovation and Technology Management 20 3 (2023): http://www.scopus.com/inward/record.url?eid=2-s2.0-85145951644&partnerID=MN8TOARS.
    10.1142/S0219877023500177
  17. Alves, F.F.; Veloso, C.M.; Gomes Santana Félix, E.; Sousa, B.B.; Valeri, M.. "Entrepreneurship and self-service technologies as a driver of customer loyalty to the retailer during the COVID-19 pandemic". EuroMed Journal of Business (2023): http://www.scopus.com/inward/record.url?eid=2-s2.0-85178235141&partnerID=MN8TOARS.
    10.1108/EMJB-04-2023-0122
  18. Fernandes, Micaela; Sousa, Bruno; Veloso, Cláudia. "O Endomarketing na Gestão do Capital Humano: Perspetiva preliminar no contexto do Quadrilátero Urbano do Minho (Portugal)". (2023): http://hdl.handle.net/11110/2581.
    10.58869/EJABM005
  19. Regalado, Francisco; Ortet, Cláudia Pedro; Costa, Liliana Vale; Santos, Carlos; Veloso, Ana Isabel. "Assessing Older Adults’ Perspectives on Digital Game-Related Strategies to Foster Active and Healthy Ageing". (2023): https://doi.org/10.17645/mac.v11i3.6796.
    https://doi.org/10.17645/mac.v11i3.6796
  20. Walter, Cícero Eduardo; Vale, Vera Teixeira; Au-Yong-Oliveira, Manuel; Veloso, Cláudia Miranda; Sousa, Bruno Barbosa. "“The Dark Side of the Brand” and Brand Hate: A Review and Future Research Agenda". (2023): http://hdl.handle.net/11110/2751.
  21. Fernandes, Patrícia Micaela; Sousa, Bruno; Veloso, Cláudia Miranda; Valeri, Marco. "The role of endomarketing in human capital management: a study applied to the Minho Urban Quadrilateral". (2023): http://hdl.handle.net/11110/2582.
    10.1108/EMJB-12-2022-0212
  22. Manageiro, Vera; Cano, Manuela; Furtado, Cristina; Iglesias, Carmen; Reis, Lígia; Vieira, Patrícia; Teixeira, Aida; et al. "Genomic and epidemiological insight of an outbreak of carbapenemase-producing Enterobacterales in a Portuguese hospital with the emergence of the new KPC-124". (2023): http://hdl.handle.net/10400.18/8985.
    10.1016/j.jiph.2023.12.014
  23. Fernandes, Micaela; Sousa, Bruno; Veloso, Cláudia. "O Endomarketing na Gestão do Capital Humano: Perspetiva preliminar no contexto do Quadrilátero Urbano do Minho (Portugal)". (2023): http://hdl.handle.net/11110/2581.
    10.58869/EJABM005
  24. Walter, Cícero; Vale, Vera Teixeira; Au-Yong-Oliveira, Manuel; Veloso, Cláudia M.; Sousa, Bruno Miguel. "The dark side of the brand and brand hate: a review and future research agenda". (2023): http://hdl.handle.net/10198/29290.
    10.3390/admsci13110234
  25. Juliana Pires Pinto; Cláudia Miranda Veloso; Bruno Barbosa Sousa; Marco Valeri; Cicero Eduardo Walter; Eunice Lopes. "Managerial Practices and (Post) Pandemic Consumption of Private Labels: Online and Offline Retail Perspective in a Portuguese Context". Sustainability (2022): https://doi.org/10.3390/su141710813.
    10.3390/su141710813
  26. Scalabrini, E.; Correia, A.; Nunes, A.; Veloso, C.; Vieira, E.; Ferreira, F.; Silva, G.; et al. "OUTDOOR TOURISM DEMAND SEGMENTATION: A CASE STUDY FROM NORTH OF PORTUGAL". Geojournal of Tourism and Geosites 44 4 (2022): 1342-1349. http://www.scopus.com/inward/record.url?eid=2-s2.0-85142309585&partnerID=MN8TOARS.
    10.30892/gtg.44420-952
  27. Walter, C.E.; Au-Yong-Oliveira, M.; Miranda Veloso, C.; Polónia, D.F.. "R&D tax incentives and innovation: unveiling the mechanisms behind innovation capacity". Journal of Advances in Management Research 19 3 (2022): 367-388. http://www.scopus.com/inward/record.url?eid=2-s2.0-85122176929&partnerID=MN8TOARS.
    10.1108/JAMR-06-2021-0194
  28. Walter, C.E.; Ferasso, M.; Veloso, C.M.; Au-Yong-oliveira, M.. "The Creation and Dissemination of Scientific Knowledge: An empirical analysis of Economic Nobel Prizes and Open Innovation scientific performance". Quality - Access to Success 23 187 (2022): 232-243. http://www.scopus.com/inward/record.url?eid=2-s2.0-85133529823&partnerID=MN8TOARS.
    10.47750/QAS/23.187.29
  29. Cardoso, R.; Veloso, C.M.; Sousa, B.. "The Loyalty of Generetion Z to Metro do Porto – Contribution to Regional Development,A Lealdade da Geração Z ao Metro do Porto - Contributo para o Desenvolvimento Regional". Revista Portuguesa de Estudos Regionais 62 (2022): 143-159. http://www.scopus.com/inward/record.url?eid=2-s2.0-85140583781&partnerID=MN8TOARS.
  30. Scalabrini, Elaine Cristina Borges; Correia, Alexandra I.; Fonseca, Manuel; Nunes, Alcina Nunes; Veloso, Cláudia Miranda; Vieira, Elvira; Ferreira, Fernanda A.; et al. "The use of a geographic information system to increase outdoor tourism". (2022): http://hdl.handle.net/10400.22/20863.
  31. Pinto, Juliana; Veloso, Cláudia; Sousa, Bruno; Valeri, Marco; Walter, Cícero; Lopes, Eunice. "Managerial Practices and (Post) Pandemic Consumption of Private Labels: Online and Offline Retail Perspective in a Portuguese Context". (2022): http://hdl.handle.net/11110/2489.
    10.3390/su141710813
  32. Veloso, Cláudia; Magalhães, Daniela; Sousa, Bruno; Walter, Cícero; Valeri, Marco. "Encouraging consumer loyalty: the role of family business in hospitality". (2022): http://hdl.handle.net/11110/2249.
    10.1108/JFBM-10-2021-0134
  33. Cláudia Miranda Veloso; Daniela Magalhães; Bruno Barbosa Sousa; Cicero Eduardo Walter; Marco Valeri. "Encouraging consumer loyalty: the role of family business in hospitality". Journal of Family Business Management (2021): https://doi.org/10.1108/JFBM-10-2021-0134.
    10.1108/JFBM-10-2021-0134
  34. Carla Martins Igreja; Bruno Barbosa Sousa; Tiago Silva; Cláudia Miranda Veloso. "Assessment of the quality of the service perceived in specific contexts of management of a family business". Journal of Family Business Management (2021): https://doi.org/10.1108/JFBM-10-2021-0135.
    10.1108/JFBM-10-2021-0135
  35. Cláudia Miranda Veloso; Bruno Barbosa Sousa. "Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts". The International Review of Retail, Distribution and Consumer Research (2021): 1-16. https://doi.org/10.1080/09593969.2021.2007977.
    10.1080/09593969.2021.2007977
  36. Cláudia Miranda Veloso; Bruno Sousa; Manuel Au-Yong-Oliveira; Cicero Eduardo Walter. "Boosters of satisfaction, performance and employee loyalty: application to a recruitment and outsourcing information technology organization". Journal of Organizational Change Management ahead-of-p ahead-of-p (2021): https://doi.org/10.1108/JOCM-01-2021-0015.
    10.1108/JOCM-01-2021-0015
  37. Cláudia Miranda Veloso; Cícero Eduardo Walter; Bruno Sousa; Manuel Au-Yong-Oliveira; Vasco Santos; Marco Valeri. "Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective". Sustainability (2021): https://doi.org/10.3390/su13168794.
    10.3390/su13168794
  38. Goretti Silva; Alexandra Correia; Susana Rachão; Alcina Nunes; Elvira Vieira; Sónia Santos; Luís Soares; et al. "A Methodology for the Identification and Assessment of the Conditions for the Practice of Outdoor and Sport Tourism-Related Activities: The Case of Northern Portugal". Sustainability (2021): https://doi.org/10.3390/su13137343.
    10.3390/su13137343
  39. Cicero Eduardo Walter; Daniel Ferreira Polónia; Manuel Au-Yong-Oliveira; Cláudia Miranda Veloso; Rafael Ângelo Santos Leite; Iracema Aragão. "Drivers of Innovation Capacity and Consequences for Open Innovation". Journal of Open Innovation: Technology, Market, and Complexity (2021): https://doi.org/10.3390/joitmc7020140.
    10.3390/joitmc7020140
  40. Walter, Cicero Eduardo; Au-Yong-Oliveira, Manuel; Veloso, Claudia Miranda. "Innovation in Brazilian Micro and Small Enterprises: A Systematic Literature Review". Quality - Access to Success (2021): https://publons.com/publon/47229564/.
  41. Moura, Marco; Sousa, Bruno Barbosa; Malheiro, Maria Alexandra; Veloso, Claudia Miranda. "The Quality of Services in Tourism: A Study Applied to Transport Companies". Quality - Access to Success (2021): https://publons.com/publon/48860577/.
  42. Walter, Cicero Eduardo; Au-Yong-Oliveira, Manuel; Veloso, Claudia Miranda. "Management and Innovation in Micro and Small Enterprises: A Research Proposal through Structural Equation Modeling". Quality - Access to Success (2021): https://publons.com/publon/48860575/.
  43. Walter, C.E.; Valente, T.; Polónia, D.F.; Au-Yong-oliveira, M.; Veloso, C.M.. "Big data, european data strategy, and innovation: A systematic review of the literature". Quality - Access to Success 22 184 (2021): 16-20. http://www.scopus.com/inward/record.url?eid=2-s2.0-85117613434&partnerID=MN8TOARS.
    10.47750/QAS/22.184.02
  44. Martins, Oliva M. D.; Nunes, Alcina Maria; Vieira, Elvira; Rachão, Susana; Correia, Alexandra I.; Manuel, Fonseca; Silva, Goretti; et al. "Outdoor tourism in the north of Portugal from the perspective of tourist entertainment companies". (2021): http://hdl.handle.net/20.500.11960/3346.
    10.58869/EJABM
  45. Martins, Oliva M.D.; Nunes, Alcina; Vieira, Elvira; Rachão, Susana; Correia, Alexandra; Fonseca, Manuel; Silva, Goretti; et al. "Outdoor tourism in the North of Portugal from the perspective of tourist entertainment companies (TEC)". (2021): http://hdl.handle.net/10198/24186.
  46. Cicero Eduardo Walter; Cláudia Miranda Veloso; Manuel Au-Yong-Oliveira. "Measuring the Degree of Academic Satisfaction: The Case of a Brazilian National Institute". Education Sciences 10 10 (2020): 266-266. https://doi.org/10.3390/educsci10100266.
    10.3390/educsci10100266
  47. Veloso, C.M.; Magueta, D.; Sousa, B.B.; Luís Carvalho, J.. "Meassevuring E-service quality, satisfaction and loyalty of customer in the online channel of the modern retail". IBIMA Business Review 2020 (2020): http://www.scopus.com/inward/record.url?eid=2-s2.0-85091217173&partnerID=MN8TOARS.
    10.5171/2020.531781
  48. Veloso, Claudia Miranda; Magueta, Daniel; Sousa, Bruno Barbosa; Carvalho, Jose Luis. "The Role of E-Service Quality in Online Customer Loyalty in Retail Industry". International Business Information Management Association Conference (2020): https://publons.com/publon/48860578/.
  49. Santos, Eleonora; Correia, Alexandra, I; Ferreira, Fernanda A.; Nunes, Alcina Maria; Veloso, Claudia Miranda; Vieira, Elvira; Silva, Goretti; et al. "PRODUCTIVITY MEASUREMENT: THE CASE OF NATURE TOURISM FIRMS IN PORTUGAL". Journal of Spatial and Organizational Dynamics (2020): https://publons.com/publon/35829850/.
    10.1007/S00126-023-01220-9
  50. Sousa, Bruno Barbosa; Silva, Marina Soares; Veloso, Claudia Miranda. "The Quality of Communication and Fake News in Tourism: A Segmented Perspective". Quality - Access to Success (2020): https://publons.com/publon/43932911/.
  51. Magalhães, D.T.; Veloso, C.M.; Sousa, B.B.. "Loyalty of national guests: A case study of the douro hospitality,Lealdade dos hóspedes nacionais: Um estudo aplicado à Hotelaria do Douro". Journal of Tourism and Development 2020 34 (2020): 191-207. http://www.scopus.com/inward/record.url?eid=2-s2.0-85098586025&partnerID=MN8TOARS.
  52. Magalhães, Daniela; Veloso, Cláudia; Sousa, Bruno. "Lealdade dos hóspedes nacionais: um estudo aplicado à Hotelaria do Douro". (2020): http://hdl.handle.net/11110/1991.
  53. Veloso, Cláudia; Magueta, Daniel; Sousa, Bruno; Carvalho, José. "Measuring E-Service Quality, Satisfaction and Loyalty of Customer in the Online Channel of the Modern Retail". (2020): http://hdl.handle.net/11110/1970.
  54. Sousa, Bruno; Malheiro, Alexandra; Veloso, Cláudia Miranda. "O Marketing Territorial como Contributo para a Segmentação Turística: Modelo conceptual no turismo de shopping". (2019): http://u3isjournal.isvouga.pt/index.php/ijmcnm/article/view/376.
  55. Walter, Cicero Eduardo; Veloso, Cláudia M.; Fernandes, Paula O.. "Medindo o grau de inovação nas micro e pequenas empresas no Nordeste do Brasil". (2019): http://hdl.handle.net/10198/21617.
    10.15628/holos.2019.7080
  56. Walter, Cícero; Veloso, Cláudia M.; Fernandes, Paula O.; Walter, C.E.; Veloso, C.M.; Fernandes, P.O.. "The determinants of innovation in micro and small enterprises in the northeast of Brazil". Quality - Access to Success 20 172 (2019): 84-88. http://hdl.handle.net/10198/21879.
  57. SEBRAE-Serviço de Apoio às Micros e Pequenas Empresas do Piauí. "MEDINDO O GRAU DE INOVAÇÃO NAS MICRO E PEQUENAS EMPRESAS NO NORDESTE DO BRASIL". (2019): http://www2.ifrn.edu.br/ojs/index.php/HOLOS/article/view/7080.
  58. Santos, Eleonora; Correia, Alexandra; Veloso, Claudia Miranda; Silva, Goretti. "AN ECONOMIC AND FINANCIAL ANALYSIS OF TOURISM FIRMS OPERATING IN OUTDOOR TOURISM". Economic and Social Development (2019): https://publons.com/publon/32697669/.
  59. Veloso, Claudia Miranda; Monte, Ana Paula; Veloso,Cláudia Miranda; Monte,Ana Paula. "Validation of a scale of measurement of service quality, image, customer satisfaction and loyalty in traditional trade". Tourism & Management Studies (2019): https://publons.com/publon/28830606/.
    10.18089/TMS.2019.150303
  60. Sousa, Bruno; Malheiro, Alexandra; Veloso, Claudia Miranda. "Territorial Marketing as a Contribution to Segmentation in Tourism Contexts: Shopping tourism conceptual model". International Journal of Marketing, Communication and New Media (2019): https://publons.com/publon/28830604/.
  61. Walter, Cicero Eduardo; Veloso, Claudia Miranda; Fernandes, Paula Odete. "The Determinants of Innovation in Micro and Small Enterprises in the Northeast of Brazil". Quality - Access to Success (2019): https://publons.com/publon/28450900/.
  62. Duarte, António J.S.T.; Veloso, Cláudia M.; Morales Mejia, Marian. "Exportaciones de Panamá hacia la Unión Europea posterior a la vigencia del acuerdo de asociación (ACCUE): una aplicación del análisis shift-share". (2018): http://hdl.handle.net/10198/21267.
    10.26853/Refas_ISSN-2359-182X_v04n04_00
  63. Ribeiro, Humberto; Veloso, Claudia; Alves, Sandra; Monte, Paula. "THE MEDIATING ROLE IN THE CUSTOMER SATISFACTION-LOYALTY RELATIONSHIP ON THE RETAIL INDUSTRY". Global and National Business Theories and Practice: Bridging the Past with the Future (2018): https://publons.com/publon/31909167/.
  64. Pinto, Gabriela; Ribeiro, Humberto; Alves, Sandra Raquel; Veloso, Claudia Miranda. "CUSTOMER SATISFACTION, PRODUCT AND SERVICE QUALITY IN RETAIL MANAGEMENT: THE CASE OF A FAST FOOD CHAIN". Economic and Social Development (2018): https://publons.com/publon/33027309/.
  65. Veloso, Claudia Miranda; Ribeiro, Humberto; Alves, Sandra Raquel. "TOWARDS A SERVICE QUALITY MEASURE OF THE PORTUGUESE TRADITIONAL RETAIL INDUSTRY". Economic and Social Development (2018): https://publons.com/publon/33027308/.
  66. Veloso, Claudia Miranda; Mejia, Marian Morales; Duarte, Antonio; Ribeiro, Humberto; Alves, Sandra. "AN EXAMINATION OF EXPORTS FROM PANAMA TOWARDS EUROPEAN UNION COUNTRIES USING DYNAMIC SHIFT-SHARE ANALYSIS". Global and National Business Theories and Practice: Bridging the Past with the Future (2018): https://publons.com/publon/31909168/.
  67. Veloso, Claudia Miranda; Ribeiro, Humnerto; Monte, Ana Paula; Alves, Sandra. "THE LOYALTY AND SATISFACTION DETERMINANTS: A FACTOR ANALYSIS APPLIED TO THE SOUTH AND INSULAR PORTUGUESE TRADITIONAL RETAIL". Global and National Business Theories and Practice: Bridging the Past with the Future (2018): https://publons.com/publon/32971706/.
  68. Serafim, Ana Luisa; Veloso, Claudia Miranda; Ribeiro, Humberto. "SATISFACTION DETERMINANTS OF HEALTHCARE PROFESSIONALS AND INSTITUTIONS IN PORTUGAL'S NORTH REGION". Economic and Social Development (2018): https://publons.com/publon/33612094/.
  69. Mejia, Marian Morales; Veloso, Claudia Miranda; Duarte, Antonio; Ribeiro, Humberto; Alves, Sandra Raquel. "A SHIFT SHARE APPROACH FOR EVALUATING THE TRADE LINKS BETWEEN PANAMA AND THE EUROPEAN UNION". Economic and Social Development (2018): https://publons.com/publon/33027311/.
  70. Veloso, Claudia Miranda; Magueta, Daniel; Ribeiro, Humberto; Alves, Sandra Raquel. "THE LINKS BETWEEN SERVICE QUALITY, BRAND IMAGE, CUSTOMER SATISFACTION AND LOYALTY IN THE RETAIL INDUSTRY". Economic and Social Development (2018): https://publons.com/publon/33027310/.
  71. Ribeiro, Humberto; Alves, Sandra Raquel; Veloso, Claudia. "THE USE OF SOCIAL MEDIA MARKETING IN MODERN RETAIL: THE CASE OF MAJOR PRODUCING AND DISTRIBUTING COMPANIES". Economic and Social Development (2018): https://publons.com/publon/33612096/.
  72. Mejia, Marian Morales; Veloso, Claudia Miranda; Duarte, Antonio; Ribeiro, Humberto. "STATIC VERSUS DYNAMIC SHIFT-SHARE ANALYSIS APPLIED TO THE PANAMANIAN EXPORTS TO THE UE FOLLOWING THE AACUE COMMERCIAL AGREEMENT". Economic and Social Development (2018): https://publons.com/publon/33612095/.
  73. "Toward a Quality Measure of Angolan Public Higher Education Institutions to Enhance Organizational Performance.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017. (2017):
  74. Veloso, Cláudia. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  75. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  76. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  77. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  78. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  79. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  80. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  81. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  82. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  83. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  84. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  85. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  86. "Business Simulation Games as an Out of Class Activity for Promoting Students Autonomous Work and Skill and Knowledge Improvement.". TOJET: The Turkish Online Journal of Educational Technology, Special Issue for INTE 2017 (2017):
  87. "Measuring the Degree of Innovation in Retail and Services’ Micro and Small Enterprises.". Journal of Modern Accounting and Auditing, 13 (9), 401-411 (2017):
    doi: 10.17265/1548-6583/2017.09.003.
  88. Veloso, Claudia Miranda; Magueta, Daniel Margaca; Fernandes, Paula Odete; Ribeiro, Humberto. "THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE QUALITY AND PERCEIVED VALUE ON BEHAVIOURAL INTENTIONS IN RETAIL INDUSTRY". Economic and Social Development (2017): https://publons.com/publon/11756789/.
  89. Lousas, Carla; Ribeiro, Humberto; Alves, Sandra; Veloso, Claudia. "THE OLIVE OIL PRICES DETERMINANTS FROM PRODUCTION TO RETAIL: A STUDY OF THE OLIVE OIL SECTOR IN PORTUGAL AND SPAIN". Global and National Business Theories and Practice: Bridging the Past with the Future (2017): https://publons.com/publon/28830607/.
  90. Veloso, Miranda Claudia; Daniel, Magueta Margaca; Fernandes, Paula Odete; Rito-Ribeiro, Humberto Nuno. "SERVICE QUALITY, CUSTOMER SATISFACTION AND CORPORATE IMAGE AS A KEY DRIVER OF CUSTOMER LOYALTY IN TRADITIONAL RETAIL". Global and National Business Theories and Practice: Bridging the Past with the Future (2017): https://publons.com/publon/11756794/.
  91. Guedes, Rui; Marta-Costa, Ana; Ribeiro, Humberto; Alves, Sandra; Veloso, Claudia. "EVOLUTION OF FUNDING AND FINANCING IN PUBLIC HIGHER EDUCATION: CHALLENGES FOR PORTUGAL AND OTHER EUROPEAN COUNTRIES". Global and National Business Theories and Practice: Bridging the Past with the Future (2017): https://publons.com/publon/3746609/.
  92. Carlos, Gracinda; Ribeiro, Humberto; Alves, Sandra Raquel; Veloso, Claudia Miranda; Pereira, Jose Manuel. "THE DETERMINANTS OF THE EVOLUTION OF FAMILY SAVINGS IN THE CONTEXT OF A HIGH LEVERAGED SOCIETY". Economic and Social Development (2017): https://publons.com/publon/28830608/.
  93. Cícero Eduardo Walter; Claúdia Miranda Fernandes; Paula Odete Fernandes. "INNOVATION IN MICRO AND SMALL ENTERPRISES: A CONCEPTUAL PROPOSAL FOR RESEARCH". South American Development Society Journal (2017): https://publons.com/publon/17547753/.
    10.24325/ISSN.2446-5763.V3I7P162-177
  94. Veloso, C.M.; Fernandes, P.O.. "Internationalization of higher education institutions: The case study of the polytechnic institute of Bragança". Turkish Online Journal of Educational Technology 2017 November S (2017): 260-267. http://www.scopus.com/inward/record.url?eid=2-s2.0-85057637342&partnerID=MN8TOARS.
  95. Veloso, C.M.; Lunga, D.A.; Fernandes, P.O.; Veloso, Cláudia M.; Lunga, Domingos; Fernandes, Paula O.. "The teachers’ satisfaction in higher education institutions as key factor of the strategic management and of the organizational competitiveness". Turkish Online Journal of Educational Technology 2017 December S (2017): 633-644. http://www.scopus.com/inward/record.url?eid=2-s2.0-85057637453&partnerID=MN8TOARS.
  96. Magueta, D.; Veloso, C.. "Business simulation games as an out of class activity for promoting students autonomous work and skill and knowledge improvement". Turkish Online Journal of Educational Technology 2017 October Sp (2017): 479-485. http://www.scopus.com/inward/record.url?eid=2-s2.0-85057646879&partnerID=MN8TOARS.
  97. Walter, Cicero Eduardo; Veloso, Claudia Miranda; Fernandes, Paula Odete; Ribeiro, Humberto. "MEASURING THE DEGREE OF INNOVATION IN RETAIL AND SERVICES' MICRO AND SMALL ENTERPRISES". ECONOMIC AND SOCIAL DEVELOPMENT (ESD) (2017): https://publons.com/publon/9056842/.
    10.17265/1548-6583/2017.09.003
  98. Rodrigues, Sara; Ribeiro, Humberto; Alves, Sandra Raquel; Veloso, Claudia Miranda. "THE CERTIFICATION PROCESS OF DOURO VALLEY WINES: QUALITY DETERMINANTS FOR QUALITY WINES". Economic and Social Development (2017): https://publons.com/publon/33612426/.
  99. Veloso, Claudia Miranda; Ribeiro, Humberto; Alves, Sandra Raquel; Fernandes, Paula Odete. "DETERMINANTS OF CUSTOMER SATISFACTION AND LOYALTY IN THE TRADITIONAL RETAIL SERVICE". Economic and Social Development (2017): https://publons.com/publon/33612429/.
  100. Monteiro, Albertina Paula; Veloso, Claudia Miranda. "MEASURING SERVICE QUALITY, BRAND IMAGE, PERCEIVED VALUE, CUSTOMERS' SATISFACTION AND BEHAVIOURAL INTENTIONS IN THE HOTEL INDUSTRY: A STUDY OF THE HOTELS IN THE NORTH OF PORTUGAL". Confronting Contemporary Business Challenges Through Management Innovation (2013): 1568-1582. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000338727100093&KeyUID=WOS:000338727100093.
  101. Alexeev, M.; Barbosa, F.; Birsa, R.; Bradamante, F.; Bressan, A.; Chiosso, M.; Ciliberti, P.; et al. "Detection of single photons with THickGEM-based counters". Nuclear Instruments and Methods in Physics Research Section A: Accelerators, Spectrometers, Detectors and Associated Equipment (2012): https://publons.com/wos-op/publon/6667262/.
    10.1016/J.NIMA.2011.11.079
Capítulo de livro
  1. Miguel Silva Neves; Joana Sobreiro Gonçalves; Bruno Barbosa Sousa; Cláudia Miranda Veloso. "The Importance of Internal Marketing in Achieving Job Satisfaction and Organizational Success". 2024.
    10.4018/979-8-3693-1994-9.ch016
  2. Naiara Torres Oliveira; Bruno Barbosa Sousa; Cláudia Miranda Veloso. "Exploring the Connection Between Population Health Management and Patient-Centered Care in the Healthcare Marketing Mix". 2024.
    10.4018/979-8-3693-3260-3.ch013
  3. Letícia Moura; Bruno Barbosa Sousa; Cláudia Miranda Veloso. "The Role of Health Marketing in the Dissemination of AI and ML Application in Preventive Health". 2024.
    10.4018/979-8-3693-2153-9.ch004
  4. Elaine Scalabrini; Alexandra I. Correia; Alcina Nunes; Cláudia Miranda Veloso; Elvira Vieira; Fernanda A. Ferreira; Goretti Silva; et al. "The Use of Mobile Technology in Outdoor Tourism: A Systematic Review". 2023.
    10.1007/978-981-19-6585-2_59
  5. Costa, Liliana Vale; Proença, Frederico; Passos, Ana; Zagalo, Nelson; Nogueira, Teresa; Duarte, Margarida; Ortet, Cláudia; Veloso, Ana. "Designing for viral infection awareness through PLAYMUTATION". University of Antwerp; Cumulus Association International Association of Universities and College of Arts, Design and Media, 2023.
  6. Jessica Reuter; Marta Ferreira Dias; Marlene Amorim; Mara Madaleno; Claúdia Veloso. "Educators as Facilitators of Game-Based Learning". In Their Knowledge, Attitudes, and Skills. 2022.
    10.4018/978-1-7998-7271-9.ch028
  7. Mary Sánchez; Bruno Sousa; Cláudia Veloso; Adrian Lubowiecki-Vikuk. "Trends and Segmentation of Medical Tourism: An Approach to Reproductive Tourism". 2022.
    10.1007/978-981-19-1040-1_19
  8. Au-Yong-Oliveira, M.; Veloso, Cláudia Miranda; Walter, C.E.; Nishimura, A.; Sousa, M.J.; Gonçalves, R.; Martins, J.; Branco, F. . Autor correspondente: Au-Yong-Oliveira, M.. "Students Helping out Fellow Students: Peer-to-peer Instruction on Research Methods in Portugal.". In Innovation in Teaching of Research Methodology Excellence Awards 2021 - An Anthology of Case Histories, 1-15. Reino Unido: ACI, Reading, 2021.
    Publicado
  9. Gomes, A; Walter, Cicero; Veloso, Cláudia; Moreira, L.; Baptista, R.; Manco, T. ; Au-Yong-Oliveira, M.. Autor correspondente: Au-Yong-Oliveira, M.. "Como será o trabalho do futuro? Perceções sobre o avanço tecnológico num estudo de metodologia mista, In Mora Aliseda, J., Castanho, R.A, Carvalho, J. V., Abreu, A. (Coordenadores),". In Transformación digital e innovación tecnológica en la educación,, editado por Mora Aliseda, J.; Castanho, R.A, Carvalho, J. V., Abreu, A., 353-370. Thomson Reuters, 2021.
  10. Walter, C.E.; Veloso, Cláudia Miranda; Au-Yong-Oliveira, M.. Autor correspondente: Au-Yong-Oliveira, M.. "Measuring the Degree of Academic Satisfaction: The Case of a Brazilian National Institute.". In New Research and Trends in Higher Education, editado por Sousa, M.J.; Suleman, F.; Méle, P.M.; Gómez, J.M., 371-382. MDPI, 2021.
  11. Kovács, J.; Barbosa, L.; Barros, L.; Della Volpi, Y.; Veloso, Cláudia Miranda; Walter, C.E.; Au-Yong-Oliveira, M.. Autor correspondente: Au-Yong-Oliveira, M.. "Understanding the Impact of TikTok - A Study of TikTok’s Strategy and Its Impact on Users’ Lives". In Innovations and Social Media Analytics in a Digital Society, editado por Sousa, M.; Marques, C. (Editors), 269-285. Boca Raton: CRC Press. ISBN: 978-1-032039-43-5., 2021.
  12. Fernandes, Paula; Nunes, Alcina; Veloso, Cláudia; Santos, Eleonora; Ferreira, Fernanda A.; Fonseca, Manuel José. "Outdoor solutions for the seasonal concentration of tourism demand in Northern Portugal: an integrated approach based on the Gini Index". IGI Global, 2020.
    10.4018/978-1-7998-2224-0.ch019
  13. Fernandes, P.O.; Nunes, A.M.; Veloso, C.M.; Santos, E.; Ferreira, F.A.; Fonseca, M.J.S.. "Outdoor solutions for the seasonal concentration of tourism demand in northern portugal: An integrated approach based on the gini index". 364-379. 2020.
  14. Lousas, C.; Ribeiro, H.; Alves, S.; Veloso, C.. "A study of the olive oil consumption and economic sector in the Iberian Peninsula". 111-134. 2019.
  15. Fernandes, Paula O.; Veloso, Cláudia M.; Pawlowska, E.. "La importancia del turismo académico. El caso de internacionalización del Instituto Politécnico de Bragança". UALgESGHT, 2013.
Livro
  1. Tercanli, Hacer; Martina, Richard; Ferreira Dias, Marta; Wakkee, Ingrid; Reuter, Jéssica; Amorim, Marlene; Madaleno, Mara; et al. Educational escape rooms in practice: research, experiences, and recommendations. UA Editora. 2021.
    10.34624/rpxk-hc61
  2. Eduardo Walter; Cla´udia Miranda Veloso; Paula Odete Fernandes. Inovac¸a~o em Micro e Pequenas Empresas. 2020.
Tese / Dissertação
  1. Cunha, Luís Abílio Sousa Fonseca Machado. "USING MUSCULOSKELETAL MODELING TO ASSESS MUSCLE FUNCTION AND GAIT ASYMMETRY AFTER A STRAYER PROCEDURE APPLIED TO A CHILD WITH CEREBRAL PALSY". Mestrado, 2023. http://hdl.handle.net/10362/157058.
  2. Morales Mejia, Marian. "Evolução das relações comerciais Panamá – União Europeia". Mestrado, 2018. http://hdl.handle.net/10198/17748.
  3. Quiteque, Abilson Eduardo Brandão. "Satisfação dos colaboradores do Instituto Médio Agrário do Waco-Kungo (Angola)". Mestrado, 2018. http://hdl.handle.net/10198/18299.
  4. Lunga, Domingos Augusto. "Práticas de gestão de recursos humanos e satisfação profissional nas instituições de ensino superior públicas da Província do Kwanza Sul: o caso do Instituto Superior Politécnico do Kwanza Sul e do Instituto Superior de Ciências de Educação do Sumbe". Mestrado, 2016. http://hdl.handle.net/10198/14048.
Atividades

Orientação

Título / Tema
Papel desempenhado 		Curso (Tipo)
Instituição / Organização
2021 - 2022 Determinantes Da Satisfação E Lealdade Do Cliente Interno No Terceiro Setor: O Caso Da Santa Casa Da Misericórdia De Espinho
Orientador
 Mestrado em Gestão Comercial (Mestrado)
Universidade de Aveiro, Portugal
2020 - 2022 Do Prémio Nobel às políticas públicas: Uma discussão holística sobre os impactos dos determinantes da inovação
Coorientador
 Ciências Económicas e Empresariais (Doutoramento)
Universidade de Aveiro Departamento de Economia Gestão e Engenharia Industrial, Portugal
2020 - 2022 Antecedentes da adoção dos novos sistemas de pagamento e a influência da APP na satisfação e lealdade do cliente à Auchan
Orientador
 Mestrado em Gestão Comercial (Mestrado)
2020 - 2021 O papel da integração de canais na experiência de compra e na lealdade do cliente à moderna distribuição.
Orientador
 Mestrado em Gestão Comercial (Mestrado)
2020 - 2021 O impacto da tecnologia self-service na lealdade do cliente à Auchan
Orientador
 Mestrado em Gestão Comercial (Mestrado)
Universidade de Aveiro, Portugal
2020 - 2021 Antecedentes das atitudes do cliente à marca própria e à lealdade à Auchan
Orientador
 Mestrado em Gestão Comercial (Mestrado)
Universidade de Aveiro, Portugal
2018 - 2019 Fidelização dos Hóspedes na Hotelaria do Douro.
Orientador
 Mestrado em Gestão das Organizações - Ramo de Gestão de Empresas (Mestrado)
Instituto Politécnico de Bragança, Portugal

Arbitragem científica em revista

Nome da revista (ISSN) Editora
2021 - Atual Spanish Journal of Marketing.
2021 - Atual Applied Sciences Journal MDPI
2021 - Atual Education Sciences Journal MDPI
2021 - Atual Journal of Theoretical and Applied Electronic Commerce Research MDPI
2020 - Atual Business Process Management Journal
2020 - Atual SAGE Open Editorial

Revisão ad hoc de artigos em revista

Nome da revista (ISSN) Editora
2021 - Atual Sustainability Journal MDPI
2021 - Atual Asian Journal of technology Innovation Routledge
Distinções

Prémio

2011 Prémio Extraordinário 2011- Prémio de Grado em Economia da Universidade de Salamanca
Universidad de Salamanca Departamento de Administración y Economía de la Empresa, Espanha
2001 1º Lugar - Concurso Bio-Empreendedor Ibérico 2001. Distinction
Agência para o Investimento e Comércio Externo de Portugal EPE, Portugal

Outra distinção

2020 Best award scientific paper | Santos, E., Correia, A. I., Ferreira, F.A., Nunes, A.M., Miranda Veloso, C., Vieira, E., Silva, G., Fonseca, M., Carrança, P., & Fernandes, P.O. (2020). Measuring Nature Tourism Firms¿ Productivity.
2018 Best award scientific paper | Veloso, C. M & Monte, A. P. (2018). Validation of a scale of measurement of service quality, image, satisfaction and loyalty customer in the traditional trade.
2018 Best award scientific paper | Veloso, C. M & Monte, A. P. (2018). DRIVERS OF CUSTOMER SATISFACTIONS AN LOYALTY AND THE RELATIONSHIP WITH SERVICE QUALITY IN THE RETAIL INDUSTRY OF SOUTH AND ISLANDS OF PORTUGAL.
2013 Best award scientific paper - Prémio ao Melhor Artigo Científico de Cooperação - Equipas formadas por investigadores Espanhóis e Portugueses. | Veloso, C. M., Del Barrio Aliste, J. M. & Fernandes, P.O. (2013).