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Maria Jose Nunes da Silva is a post-doctoral researcher in Tourism and Hospitality, Theme Crises - Challenges and Impacts on the tourism value chain. Doctorate in Tourism and Hospitality, with the theme Strategic Leadership in Tourism & Hospitality, in 2017/09, by the University of Aveiro. She completed the Specialist Degree in Tourism & Leisure (812) in 2020/11. Master's in Management and Development in Tourism, Theme Distribution Channels Networks, in 2009/05 by the University of Aveiro. The license in Tourism, Specialization in Tourism Information in 1997/01 by Instituto Superior de Novas Profissões and Bachelor in Tourism and Hospitality in 1994 by Instituto Superior de Novas Profissões. Is an Assistant Invited Teacher at the University of Évora and an Invited Adjunct Teacher at the University of Aveiro, with teaching and mentoring experience of more than 25 years. With extensive knowledge in the field of Tourism & Hospitality and extensive professional experience in the most diverse areas and subsectors of Tourism, she achieved all professional and personal main goals. Having performed various positions in official government institutions (DMO), in Hospitality (5* Rooms Division), Aviation (Sales, Commercial, Customer Service & trainer), and GDS. She owned a Travel Agency and Tour operators Group and Network (with over 70 offices for 18 years). She was General Manager of ZENTravel, operating on Sustainable Niche Tourism, Mindful & Wellness. Published several articles in Scientific journals and sections of books. Vast Newspaper/Magazines articles and Conference Presentations. Organized a significant number of events. Received awards and/or honour. Works in the area(s) of Social Sciences with an emphasis on Economics and Business Management, with vast experience in Tourism and Hospitality organizations. In her CienciaVitae curriculum, the most frequent terms in the context of scientific, technological, and artistic-cultural output are Tourism and Hospitality Management, Strategic Leadership and Management, Travel Agencies and Tour Operators, Tourism and Hospitality Operations, Distribution Channels, Cooperation and Networks, Crisis Leadership.
Identification

Personal identification

Full name
Maria Jose Nunes da Silva

Citation names

  • Silva, Maria José
  • Silva, M.J.
  • Silva, M.J.N.
  • Da Silva, M.J.N.

Author identifiers

Ciência ID
1D13-24E2-D2BA
ORCID iD
0000-0001-5088-4690
Google Scholar ID
https://scholar.google.pt/citations?hl=pt-PT&user=RDqeb5sAAAAJ
Researcher Id
https://www.webofscience.com/wos/author/record/JYQ-1373-2024
Scopus Author Id
58313132600

Email addresses

  • 4mariajosesilva@gmail.com (Professional)

Websites

Knowledge fields

  • Social Sciences - Economics and Business - Business and Management
  • Social Sciences - Economics and Business - Business and Management

Languages

Language Speaking Reading Writing Listening Peer-review
Portuguese (Mother tongue)
English Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
French Advanced (C1) Proficiency (C2) Advanced (C1) Proficiency (C2) Advanced (C1)
Spanish; Castilian Upper intermediate (B2) Advanced (C1) Intermediate (B1) Advanced (C1) Intermediate (B1)
German Beginner (A1) Beginner (A1) Beginner (A1) Beginner (A1) Beginner (A1)
Education
Degree Classification
2022/03 - 2025/05
Ongoing
PostDoctoral Program in Tourism and Hospitality (Pós-doutoramento)
Major in Crises in Tourism: Challenges and Impacts on the value chain
Universidade de Aveiro, Portugal
2025/02/17 - 2025/02/17
Concluded
Pedagogical Feedback as a Tool for Success (Outros)
Major in Pedagogical Feedback as a Tool for Success - Pedagogical Innovation
Universidade de Aveiro, Portugal
2025/01/15 - 2025/01/15
Concluded
Assessment in the Age of Artificial Intelligence: Pedagogical Reflections - Pedagogical Innovation (Outros)
Major in Assessment in the Age of Artificial Intelligence: Pedagogical Reflections - Pedagogical Innovation
Universidade de Aveiro, Portugal
2025/01/09 - 2025/01/09
Concluded
Curriculum Unit Planning: Constructive Alignment - Pedagogical Innovation (Outros)
Major in Curriculum Unit Planning: Constructive Alignment - Pedagogical Innovation
Universidade de Aveiro, Portugal
2024/09/01 - 2024/09/29
Concluded
Internal environmental management (Outros)
Major in Internal environmental management
Travelife (SUSTOUR), Netherlands
2024/09/12 - 2024/09/12
Concluded
Moodle to higher education system (Outros)
Major in Moodle to higher education system
Universidade de Aveiro, Portugal
2024/08/25 - 2024/08/31
Concluded
Animal Welfare (Outros)
Major in Animal Welfare
Travelife (SUSTOUR), Netherlands
2024/06/24 - 2024/06/24
Concluded
Online scientific surveys construction on Forms.ua.pt - Pedagogical Innovation (Outros)
Major in by STIC
Universidade de Aveiro, Portugal
2024/06/20 - 2024/06/20
Concluded
Visual Communication: Create Presentations, Flyers and Infographics with Artificial Intelligence (Outros)
Major in by Pedagogical and Innovation UA
Universidade de Aveiro, Portugal
2022/10/25 - 2024/01/31
Concluded
Sustainability Manager in Tourism and Hospitality (Outros)
Major in Tour operators and sustainability (25-10-2022); Sustainability management (25-10-2022); Customer Experience & Education (15-12-2022); Guide training (12-12-2022)
Travelife (SUSTOUR), Netherlands
Approved 100%
2023/06/14 - 2023/06/30
Concluded
Sustainability Management (Outros)
BestCenter, Portugal
2023/06/09 - 2023/06/30
Concluded
Excellence in Customer Service (Outros)
BestCenter, Portugal
2023/06/01 - 2023/06/30
Concluded
Revenue Management (Outros)
BestCenter, Portugal
2019/12 - 2020/11
Concluded
Tourism and Hospitality Specialist Degree (812) (Título de especialista)
Major in Tourism Operations & Distribution Management
Instituto Superior de Ciências da Administração, Portugal

Universidade de Aveiro, Portugal
Approved unanimously
1997/02/24 - 2020/04
Concluded
Sales Agent; Commercial; Customer Care; Fares and Ticketing; Lost & Found (Outros)
Major in Sales Agent; Commercial; Customer Care; Fares and Ticketing; Lost & Found
TAP Air Portugal, Portugal
100%
2011/10 - 2017/09
Concluded
Doctorate in Tourism and Hospitality (Doutoramento)
Major in Tourism Strategic Leadership: Moderator Factors
Universidade de Aveiro, Portugal
"Liderança Estratégica em Turismo: Fatores moderadores" (THESIS/DISSERTATION)
Approved unanimously
2017 - 2017
Concluded
GDS Trainer and High Education Teacher (Galileo Desktop, Focalpoint, Viewpoint, CBT, Smartpoint, WEB Travelport GDS) (Outros)
Major in GDS Trainer and High Education Teacher (Galileo Desktop, Focalpoint, Viewpoint, CBT, Smartpoint, WEB Travelport GDS)
Travelport, United States
100%
2016/01 - 2016/09/16
Concluded
NVIVO - Qualitative Scientific Research System (Outros)
Major in NVIVO - Qualitative Scientific Research System
QSR International Pty Ltd, Australia
100%
2006/10 - 2009/05
Concluded
Master's in Management and Development in Tourism (Mestrado)
Major in Tourism Networks: tour operations and Travel agents
Universidade de Aveiro, Portugal
"Tourism Distribution Channels: Travel Agencies and Tour Operators Networks in Portugal" (THESIS/DISSERTATION)
Approved unanimously
2007/10/01 - 2007/11
Concluded
SPSS - Statistical Package for the Social Sciences (Outros)
Major in SPSS - Statistical Package for the Social Sciences
KXLS, Portugal
100%
2006/02/20 - 2006/04/14
Concluded
Pedagogic Competencies Certification (CAP/CCP) (Outros)
Major in Pedagogic Competencies Certification (CAP/CCP)
Direccao-Geral do Emprego e das Relacoes de Trabalho Direccao de Servicos de Qualidade e Acreditacao, Portugal

TAP Air Portugal, Portugal
100%
2005/11 - 2006/03
Concluded
GDS AMADEUS Trainer and High Education Teacher (Outros)
Major in GDS AMADEUS Trainer and High Education Teacher
Amadeus IT Group SA, Spain
100%
1994 - 1997/01
Concluded
Licence in Tourism - Specialization Tourism Information (Licenciatura)
Instituto Superior de Novas Profissões, Portugal
1995/05 - 1995/05
Concluded
Penha Longa Hotel & Resort by Ritz Carlton ORACLE PMS Fidelio (Outros)
Major in ORACLE PMS FIDELIO
Penha Longa Hotel & Resort, Portugal

Oracle Portugal - Sistemas de Informação Lda, Portugal
1991 - 1994
Concluded
Bachelor in Tourism and Hospitality (Bacharelato)
Instituto Superior de Novas Profissões, Portugal
1992/06 - 1992/12
Concluded
Direção-Geral de Turismo Internship (Outros)
Major in Tourism and Hospitality Internship
Turismo de Portugal, Portugal
Muito Bom
Affiliation

Science

Category
Host institution
Employer
2024/10/01 - Current Invited Auxiliary Researcher (Research) UI&D ISLA Santarém, Portugal
UI&D ISLA Santarém, Portugal
(...)
2023/11/20 - Current Visiting Researcher (Research) Universidade de Évora Centro Interdisciplinar de História Culturas e Sociedades, Portugal

Teaching in Higher Education

Category
Host institution
Employer
2024/10/01 - Current Visiting Teacher (Polytechnic Teacher) ISLA Santarém Polytechnic University, Portugal
ISLA Santarém Polytechnic University, Portugal
2023/09/01 - Current Visiting Professor (University Teacher) Universidade de Évora, Portugal
Universidade de Évora, Portugal
(...)
2009/07 - Current Invited Adjunct Teacher (Polytechnic Teacher) Universidade de Aveiro, Portugal
2010/09 - 2017/07 Assistant (University Teacher) Universidade Lusófona do Porto, Portugal
2013 - 2015 Assistant (Polytechnic Teacher) Instituto Politécnico do Porto Escola Superior de Hotelaria e Turismo, Portugal

Positions / Appointments

Category
Host institution
Employer
2008 - Current External Consultant Id Tour Unique Solutions Lda, Portugal
2016 - 2024/06 ZENTravel - Mindful & Wellness Tourism General Manager RAVT Independent Travel Agencies Group, Tourism Consultancy, Research & Training., Portugal
2005 - 2022/12 CEO and Founder RAVT Independent Travel Agencies Group, Tourism Consultancy, Research & Training., Portugal
RAVT Independent Travel Agencies Group, Tourism Consultancy, Research & Training., Portugal
2010 - 2012/01 Manager of Laboratory, Institute, Museum, Centre or Observatory APAVTForm, Portugal
APAVTForm, Portugal
2010 - 2012/01 Board Director APAVT Associação Portuguesa das Agências de Viagens e Turismo , Portugal
APAVT Associação Portuguesa das Agências de Viagens e Turismo , Portugal
1994 - 1995 International and Public Relations Turismo de Portugal, Portugal
Turismo de Portugal, Portugal
(...)

Others

Category
Host institution
Employer
1997 - 2001 Air Transport TAP Air Portugal, Portugal
1995 - 1997 Hospitality Industry Penha Longa Hotel & Resort, Portugal
Outputs

Publications

Book chapter
  1. Silva, Maria José; Pinto, Ligia Ribeiro; Costa, Carlos. Corresponding author: Silva, Maria José. "Tourism operation and distribution in Portugal: human capital challenges in a crisis context". In Building human capital in tourism and hospitality. Perspectives from theory and practice, edited by Jorge Marques, Joana A. Quintela, Marília Durão, Medéia Veríssimo. 2025.
    Accepted
  2. Silva, Maria José; Costa, Carlos; Lemos, Fernando Florim De ; Guerra, Ricardo Jorge da Costa; Gonçalves, Eduardo Cordeiro. Corresponding author: Silva, Maria José. "Strategic leadership in tourism and Hospitality: challenges of consumerism in times of crisis". In Legacy and Innovation: Integrating Cultural Heritage Conservation with Contemporary Tourism Management, edited by Rui Alexandre Castanho, Tatjana Pivac, Ante Mandic. Switzerland: Springer Nature Switzerland, 2024.
    In press
  3. Silva, Maria José; Durão, Marília; De Lemos, Fernando Florim. "Leading Digital Transformation in Tourism and Hospitality". In Digital Transformation of the Hotel Industry, 247-262. Springer International Publishing, 2023.
    10.1007/978-3-031-31682-1_13
Conference abstract
  1. Silva, Maria José; Lemos, Fernando Florim De . Corresponding author: Silva, Maria José. "The higher education system: The case of tourism operation and distribution curricula". Paper presented in INVTUR International Tourism & Hospitality Conference on: Tourism in unprecedented times: Looking for new directions, Aveiro, 2024.
    Accepted
  2. Silva, Maria José. Corresponding author: Silva, Maria José. "Liderança Estratégica na Crise Covid-19: impactes nas redes e na distribuição turística". Paper presented in International Symposium of Innovation Tourism and Hospitality- ISITH2021. Book of Abstracts, 21, Seia, 2021.
    Published
Conference paper
  1. Silva, Maria José. "Strategic leadership in tourism and Hospitality: challenges of consumerism in times of crisis". Paper presented in International Conference on Cultural and Sustainable Tourism CEDTUR/IEREK, 2022.
    Published
Conference poster
  1. Silva, M.J.N.. "Evolution of students' transversal skills (soft skills) through the organization of an event. The case of TalkinTur’23.". Paper presented in Teaching and Learning Forum, 6th Edition, University of Aveiro, Aveiro, 2024.
  2. Silva, Maria José. Corresponding author: Silva, Maria José. "A Distribuição Turística". Paper presented in Talks with tourism trade – New paradigms of Tourism, 2010.
  3. Silva, Maria José. Corresponding author: Silva, Maria José. "A distribuição turística e as redes de agências de viagens em Portugal". Paper presented in International Tourism & Hospitality Conference INVTUR, 2010.
Journal article
  1. Silva, Maria José; Costa, Carlos; Guerra, Ricardo Jorge da Costa; Lemos, Fernando Florim De ; Gonçalves, Eduardo Cordeiro; Maria José Nunes da Silva; Carlos Manuel Martins da Costa; et al. Corresponding author: Silva, Maria José. "Tourism and hospitality leadership in times of crisis: critical moderators". PASOS 22 3 (2024): 429-443. https://doi.org/10.25145/j.pasos.2024.22.029.
    Published • 10.25145/j.pasos.2024.22.029
  2. Silva, M.J.; Lemos, Fernando Florim De. "Crise Covid-19: Impactes nas redes e na distribuição turística". Egitania Sciencia ISIHT II (2023): 127-148. https://egitaniasciencia.ipg.pt/index.php/revista-egitaniasciencia/article/view/151/126.
    Open access • Published
  3. Maria José Silva; Carlos Costa. "A distribuição turística e as redes nas agências de viagens em Portugal". Revista Turismo & Desenvolvimento, 13-14 (1165-1166) (2010): vol. 3 n.º 13/14 (20-Abstracts. https://proa.ua.pt/index.php/rtd/article/view/13293.
    10.34624/RTD.V3I13/14.13293
  4. Silva, Maria José; Salvado, Josefina. "e-Trotters: Itinerários do futuro". Revista Turismo & Desenvolvimento 10 (2008): 156-157. https://www.ua.pt/pt/degeit/rtd/page/17374.
    Open access • Published
Magazine article
  1. Silva, Maria José. Corresponding author: Silva, Maria José. "Turismo em corda bamba funambulismo versus sonambulismo", AMBITUR, 2021, https://www.ambitur.pt/opiniao-turismo-em-corda-bamba-funambulismo-versus-sonambulismo/.
  2. Silva, Maria José. Corresponding author: Silva, Maria José. "Da Série Idade do Gelo do Turismo ep.33", AMBITUR, 2019, https://www.ambitur.pt/opiniao-da-serie-idade-do-gelo-do-turismo-ep-33/.
  3. Silva, Maria José. Corresponding author: Silva, Maria José. "Livro de Elogios do Turismo", Viajar Magazine, 2016, https://viajarmagazine.com.pt/livro-elogios-do-turismo/.
Manual
  1. Silva, Maria José. Corresponding author: Silva, Maria José. Management and policies of sustainability in Tourism and Hospitality. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2023.
    Published
  2. Silva, Maria José. Corresponding author: Silva, Maria José. Sustainability Policy and Procedures for Tourism and Hospitality Suppliers. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2023.
    Published
  3. Silva, Maria José. Manual de Acolhimento de Recursos Humanos nas empresas turísticas. RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2022.
    Published
  4. Silva, Maria José. Emergency Manual for Tourism Enterprises. RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2022.
    Published
  5. Silva, Maria José. Corresponding author: Silva, Maria José. Contingency Plan of Tourism and Hospitality Firms. RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2022.
    Published
  6. Silva, Maria José. Corresponding author: Silva, Maria José. Gestão do Tempo. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2018.
    Published
  7. Silva, Maria José. Corresponding author: Silva, Maria José. Travel Insurance. RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2017.
    Published
  8. Silva, Maria José. Corresponding author: Silva, Maria José. Medicina do Viajante (Travel Health). RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2016.
    Published
  9. Silva, Maria José. Corresponding author: Silva, Maria José. Manual de Aviação Comercial. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2012.
    Published
  10. Silva, Maria José. Corresponding author: Silva, Maria José. Surf Tourism. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2011.
    Published
  11. Silva, Maria José; Graciela Figueiredo. Corresponding author: Silva, Maria José. Spiritual Tourism Niche. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2011.
    Published
  12. Silva, Maria José; Jose Miguel Brás. Corresponding author: Silva, Maria José. Enoturismo | Wine Tourism. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2011.
    Published
  13. Silva, Maria José. Corresponding author: Silva, Maria José. Benchmarking e Competitividade. RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2009.
    Published
  14. Silva, Maria José. Corresponding author: Silva, Maria José. Customer Service. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2009.
    Published
  15. Silva, Maria José. Travel and Tourism Merchandising. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2008.
    Published
  16. Silva, Maria José. Corresponding author: Silva, Maria José. Protocol and Professional Etiquette. RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2008.
    Published
  17. Silva, Maria José. Corresponding author: Silva, Maria José. Técnicas de Negociação. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2008.
    Published
  18. Silva, Maria José. Corresponding author: Silva, Maria José. Técnicas de Vendas. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2008.
    Published
  19. Silva, Maria José. Comunicação e Media em Turismo. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2008.
    Published
  20. Silva, Maria José. Corresponding author: Silva, Maria José. Gestão e Motivação de Equipas. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2008.
    Published
  21. Silva, Maria José. Corresponding author: Silva, Maria José. O negócio de Agência de Viagens. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2008.
    Published
  22. Silva, Maria José. Corresponding author: Silva, Maria José. Produto Neve. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2006.
    Published
  23. Silva, Maria José. Travel Agent Training. Portugal: RAVT - Network of Independent Travel Agencies., Tourism Consulting & Training. 2006.
    Published
  24. Silva, Maria José. Corresponding author: Silva, Maria José. Manual de Iniciantes de Franchising e Operações Turísticas. Portugal: Golden Travel Master Franchising. 2002.
    Published
Newspaper article
  1. Ambitur; Silva, Maria José. Corresponding author: Silva, Maria José. "Uma carreira na Distribuição Turística", AMBITUR, 2023, https://www.ambitur.pt/uma-carreira-na-distribuicao-com-maria-jose-silva/.
  2. Silva, Maria José. Corresponding author: Silva, Maria José. "Operação, Distribuição e Comercialização de Produtos e Destinos Turísticos na Crise COVID19 (Raio X Agências de Viagens)", AMBITUR, 2020, https://www.ambitur.pt/raio-x-das-agenciasde-viagens-i-operacao-distribuicao-e-comercializacao-de-produtos-e-destinos-turisticos/.
  3. Silva, Maria José; Costa, Carlos. Corresponding author: Silva, Maria José. "Betão Vs. Empresas", PUBLITURIS, 2007, https://www.publituris.pt/2007/04/25/turismo-beto-vs-empresas.
Report
  1. Silva, M.J.. 2021. Tourism Operations, Distribution, and Commercialization of touristic Products in the Covid Crisis - X-Ray.
  2. Silva, M.J.N.. Corresponding author: Silva, M.J.N.. 2021. Operação, Distribuição e Comercialização de Produtos e Destinos Turísticos na Crise COVID19 (Raio X Agências de Viagens).
  3. Silva, Maria José. 2019. Tourism Operations & Distribution Management. Tourism Specialist degree.
  4. Silva, Maria José. Corresponding author: Silva, Maria José. 2011. Eventuais Modelos de Negócio Rentáveis em Turismo | Business Models of Profitability in Tourism.
  5. Silva, Maria José. Corresponding author: Silva, Maria José. 2010. Diretiva Bolkestein: eventuais impactes na distribuição turística.
  6. Silva, Maria José. Corresponding author: Silva, Maria José. 2009. Diretiva Bolkestein: eventuais impactes na operação e distribuição turística.
Thesis / Dissertation
  1. Silva, Maria José Nunes da. "Liderança estratégica do turismo em Portugal: fatores moderadores". PhD, 2016. http://hdl.handle.net/10773/23350.
  2. Silva, Maria José Nunes da. "A distribuição turística e as redes de agências de viagens em Portugal". Master, 2009. http://hdl.handle.net/10773/1669.
Working paper
  1. Silva, Maria José. Corresponding author: Silva, Maria José. 2008. "ABC do Turismo".
  2. Silva, Maria José. Corresponding author: Silva, Maria José. 2008. "Apoio ao Cliente no Aeroporto".
Activities

Oral presentation

Presentation title Event name
Host (Event location)
2023/06/07 Tourism as ZEN experience Open Class about Tourism & Personal relationships
Porto Polytechnic - Tourism and Hospitality High School (Vila do Conde, Portugal)
2022/11/25 Strategic Leadership in Tourism and Hospitality: challenges of consumerism in times of crisis International Conference on Cultural and Sustainable Tourism CEDTUR/IEREK
IEREK International Experts for Research Enrichment and Knowledge Exchange (Portugal)
2022/02/19 National RAVT Convention conferences and Forum RAVT about Tourism and Hospitality Management, Leadership, Networks, Aviation, GDS, Tour Operations, Events and Tourism Distribution Channels Convention and Forum RAVT
RAVT Independent Travel Agent Group, Tourism & Hospitality Consultancy and Trainning (Portugal)
2021/11/30 Operação e Distribuição Turística, antes e depois crise pandémica Covid-19 Tourism Talks
High School of Hospitality and Tourism, University of Algarve (Faro, Portugal)
2021/11/18 Strategic Leadership in Covid-19 Crisis: Networks and Distribution Channels Impacts International Symposium of Innovation Tourism and Hospitality
Higher Polytechnic Institute of Guarda (Seia, Portugal)
2021/06/15 Perspectives and trends 2021-2022: Tourism Hospitality Trade Scenarios and Perspectives
Camara Municipal de Ilhavo e Forum Oceano (Ilhavo, Portugal)
2016/05/05 How to get the most out of experience abroad, What is the contribution of multicultural experience to personal development
University of Aveiro (Aveiro, Portugal)
2014/05/08 Tourism Distribution Technologies
IDTOUR - AHRESP - University of Aveiro (Aveiro, Portugal)
2012/04/18 Tourism, Innovation, and new products competitiveness ESHT and Destination Management Organization Conference
Higher Polytechnic Institute of Portalegre and Alentejo Destination Management Organization (Portalegre, Portugal)
2011/07/14 APAVT and the Travel Agencies Best Practices VII Hospitality & Tourism International Conference
IPDT (Espinho, Portugal)
2011/07/13 The Importance of Security for Tourism
PSP - Public Security Police (Vila Nova de Gaia, Portugal)
2010/11/21 The Specialization Paradigm of Tourism Human Resources in Portugal Tourism Professionals Association Conference
APTP - Associação dos Profissionais de Turismo (Ponta Delgada - Açores, Portugal)
2010/05/17 Tourism Operations and Tourism Distribution Channels
Escola Superior de Turismo e do Mar, Higher Polytechnic Institute of Leiria (Peniche, Portugal)
2010/04 Tourism Distribution Channels Cycle of Informal conversations with trade
ESCOLA SUPERIOR DE GESTÃO HOTELARIA E TURISMO - Universidade do Algarve (Faro, Portugal)
2010/03/10 Tourism Distribution and Networks in Travel Agencies in Portugal INVTUR Internacional Conference
University of Aveiro (Aveiro, Portugal)
2010/03/10 Official Open Session, I International Conference of Tourism and Hospitality INVTUR 2010 I International Conference of Tourism and Hospitality INVTUR 2010
University of Aveiro (Aveiro, Portugal)
2007/12 High-performance collaborative networks: best practices High-performance collaborative networks
University of Porto, INESC - Institute of Systems and Computer Engineering, and Digital Partners. (Porto, Portugal)
2007/05/10 BTA - Aveiro Tourism Trade Fair Open session University of Aveiro BTA - Aveiro Tourism Trade Fair
University of Aveiro (Aveiro, Portugal)

Event organisation

Event name
Type of event (Role)
Institution / Organization
2005/11/08 - 2022/01/03 National RAVT Convention conferences and Forum RAVT about Tourism and Hospitality Management, Leadership, Networks, Aviation, GDS, Tour Operations, Events and Tourism Distribution Channels (2022/02/19)
Congress (Co-organisor)
RAVT Independent Travel Agencies Group, Tourism Consultancy, Research & Training., Portugal
2010/12 - 2011/12/22 Co-Organizer 37º APAVT – Association of Portuguese Travel Agencies and Tourism: Turismo-Prioridade Nacional, Viseu (2011/12/01 - 2011/12/01)
Congress (Co-organisor)
APAVT - Travel Agencies and Tourism Association of POrtugal, Portugal
2010/01 - 2010/12/23 Co-Organizer 36º APAVT – Association of Portuguese Travel Agencies and Tourism: Liderança na Recuperação, Madeira (2010/12/07 - 2010/12/12)
Congress (Co-organisor)
APAVT - Travel Agencies and Tourism Association of POrtugal, Portugal
2009/01 - 2010/11/21 Co-organizer I Conference of Tourism and Hospitality Professionals Association, APTP: Qualificação e Valorização dos Recursos Humanos do Turismo, Açores (2010/11/20 - 2010/11/22)
Conference (Co-organisor)
APTP Tourism and Hospitality Professionals Association, Portugal
2006/11/10 - 2007/05/10 Organizer of Aveiro Tourism Trade Fare (2007/05/10 - 2007/05/10)
Exhibition (Co-organisor)
Universidade de Aveiro Departamento de Economia Gestão Engenharia Industrial e Turismo, Portugal

Região de Turismo Rota da Luz, Portugal

RAVT Independent Travel Agencies Group, Tourism Consultancy, Research & Training., Portugal
2003 - 2005/10 GEA Business Lab (2003 - 2005)
Congress (Co-organisor)
GEA Portugal - Independent Travel Agencies Group, Portugal

Event participation

Activity description
Type of event
Event name
Institution / Organization
2024/05/16 - 2024/05/16 Chair of Session: Tourism & Hospitality teaching and researching
Conference
Tourism & Hospitality Conference on Tourism teaching and researching
Universidade de Évora Escola de Ciências Sociais, Portugal
2023/04/28 - 2023/04/28 Chair of Open Tur Think Tank - Innovation in production, distribution, and commercialization in tourism, TECHTUR – Innovation and Sustainability in Tourism exhibition, Politécnico da Guarda, ESHT Seia
Conference
TECHTUR – Innovation and Sustainability in Tourism exhibition, Politécnico da Guarda, ESHT Seia
Instituto Politécnico da Guarda, Portugal
2013/11/14 - 2013/11/15 Chair of Session: Touring Cultural
Conference
Seminar Tourism and Cultural Heritage (“Turismo e Património Cultural: Oportunidades e Desafios)
PPortodosmuseus, Portugal

Entidade Regional de Turismo do Porto e Norte - Oporto DMO, Portugal

Jury of academic degree

Topic
Role
Candidate name (Type of degree)
Institution / Organization
2023/12/11 Comportamento do consumidor no processo de tomada de decisão na compra de serviços turísticos através de agências de viagens
(Thesis) Main arguer
Joana Rita Rocha Cunha Matos (Master)
Universidade de Aveiro Departamento de Economia Gestão Engenharia Industrial e Turismo, Portugal
2022/12/19 Torreira Camping: Competitivity and Sustainability business new challenges
(Thesis) Main arguer
Rodrigo Manuel Russo Gago (Master)
Instituto Politécnico da Guarda, Portugal

Association member

Society Organization name Role
2022/04/01 - Current PNT - Tourism & Hospitality National Platform Founding Associate Member
2009/01 - Current APAVT – Association of Portuguese Travel Agencies and Tourism Board Of Directors (2010-2011) and Member (since 2009. Efetivo)
2008/01 - 2010/12 Tourism and Hospitality Professionals Association, APTP Vice-President of the Assembly

Committee member

Activity description
Role
Institution / Organization
2005/11 - 2022/03/01 Committee Member of FORUM RAVT
President / Vice-president
RAVT Independent Travel Agencies Group, Tourism Consultancy, Research & Training., Portugal
2005/11 - 2022/02/19 Organizer of National Congress/Forum RAVT - annual meeting
Coordinator
RAVT Independent Travel Agencies Group, Tourism Consultancy, Research & Training., Portugal
2010/01 - 2012/03 APJC IATA Agency Programme Joint Council (International Air Transport Association)
Member
International Air Transport Association, Canada
2010 - 2012/01 Director APAVT - Portuguese Travel Agents and Tourism Associoation
Director
2011/12/01 - 2011/12/03 Co-Organizer 37º APAVT – Association of Portuguese Travel Agencies and Tourism: Turismo-Prioridade Nacional
Director
APAVT Associação Portuguesa das Agências de Viagens e Turismo , Portugal

APAVT - Travel Agencies and Tourism Association of POrtugal, Portugal
2010/12/07 - 2010/12/12 Co-Organizer 36º APAVT – Association of Portuguese Travel Agencies and Tourism: Liderança na Recuperação
Director
APAVT - Travel Agencies and Tourism Association of POrtugal, Portugal
2009 - 2010/12 Annual Tourism and Hospitality Professionals Association, APTP Conference
Director
APTP Tourism and Hospitality Professionals Association, Portugal
2003 - 2005 Gea Business Lab
Director
GEA Portugal - Independent Travel Agencies Group, Portugal

Consulting

Activity description Institution / Organization
2013 - 2024 IPDT Member of Tourism and Hospitality Barometer IPDT, Portugal

IPDT - Institute of Planning and Development in Tourism and Hospitality, Portugal

Course / Discipline taught

Academic session Degree Subject (Type) Institution / Organization
2024/10/01 - Current Tourism Digital Marketing & Innovation Gestão de Turismo (Curso Técnico Superior Profissional) Instituto Superior de Gestão e Administração de Santarém, Portugal
2024/09/16 - Current Tourism Marketing Tourism Management (Licenciatura) Instituto Superior de Gestão e Administração de Santarém, Portugal
2024/09/16 - Current Introduction to the study of Tourism Turismo (Licenciatura) Universidade de Évora Escola de Ciências Sociais, Portugal
2024/09/16 - Current Tourism and Cultural Territory (Tourism Planning & Development) Património Cultural (Licenciatura) Universidade de Évora Escola de Ciências Sociais, Portugal
2024/09/16 - Current Tourism Transport System Tourism Management (Licenciatura) Instituto Superior de Gestão e Administração de Santarém, Portugal
2024/09/16 - Current Niche Tourism Turismo (Licenciatura) Universidade de Évora Escola de Ciências Sociais, Portugal
2024/09/16 - Current Tourism and Heritage Turismo (Licenciatura) Universidade de Évora Escola de Ciências Sociais, Portugal
2024/09 - Current Tour Operator Practice Turismo (Licenciatura) Universidade de Évora Escola de Ciências Sociais, Portugal
2024/02 - Current Communication & Tourism Bachelor of Cultural Heritage: Tourism | Bachelor of Languages and Literatures: Tourism (Licenciatura) Universidade de Évora, Portugal
2023/09 - Current Social Sciences and Tourism Bachelor Cultural Heritage and Tourism | Bachelor of Languages and Literatures: Tourism (Licenciatura) Universidade de Évora, Portugal
2023/09 - Current Tourism Products Bachelor of Tourism and Hospitality (Licenciatura) Universidade de Évora, Portugal
2024/02 - 2024/07 Event Planning and Tourism Entertainment Bachelor Cultural Heritage and Tourism | Bachelor of Languages and Literatures: Tourism (Licenciatura) Universidade de Évora, Portugal
2009/09 - 2024/07 Internship Mentoring and Tutoring Tourism Management (Curso Técnico Superior Profissional) Universidade de Aveiro Instituto Superior de Contabilidade e Administração, Portugal
2024/02 - 2024/06 Tourism Itineraries Bachelor of Languages and Literatures: Tourism | Bachelor of Cultural Heritage and Tourism (Licenciatura) Universidade de Évora, Portugal
2009/09 - 2024/06 Tourism and Hospitality Operations Management and Planning Tourism and Hospitality Management (Curso Técnico Superior Profissional) Universidade de Aveiro Instituto Superior de Contabilidade e Administração, Portugal
2009/09 - 2024/01 Tourism and Hospitality Information Systems, GDS Tourism and Hospitality Management (Curso Técnico Superior Profissional) Universidade de Aveiro Instituto Superior de Contabilidade e Administração, Portugal
2015/09 - 2017/09 Tourism and Hospitality Legislation Turismo e Gestão de Empresas Turísticas (Licenciatura) Universidade Lusófona do Porto, Portugal
2015/09 - 2017/09 Tourism and Hospitality Information System, GDS Turismo e Gestão de Empresas Turísticas (Licenciatura) Universidade Lusófona do Porto, Portugal
2009/09 - 2017/09 Travel Agencies and Tour Operators Turismo e Gestão de Empresas Turísticas (Licenciatura) Universidade Lusófona do Porto, Portugal
2009/09 - 2017/09 Tourism Operations Management Turismo e Gestão de Empresas Turísticas (Licenciatura) Universidade Lusófona do Porto, Portugal
2014/09 - 2016 Tourism Legislation Turismo e Gestão de Empresas Turísticas/Tourism Business Management (Licenciatura) Universidade Lusófona do Porto Faculdade de Ciências Económicas Sociais e da Empresa, Portugal
2013/09 - 2015/09 International Hospitality and Tourism Gestão e Administração Hoteleira (Licenciatura) Instituto Politécnico do Porto Escola Superior de Hotelaria e Turismo, Portugal
2013/09 - 2015/09 Management of Events and Tourist entertainment activities Gestão e Administração Hoteleira (Licenciatura) Instituto Politécnico do Porto Escola Superior de Hotelaria e Turismo, Portugal
2013/09 - 2015/09 Tourism Gastronomy and Culture Gestão e Administração Hoteleira (Licenciatura) Instituto Politécnico do Porto Escola Superior de Hotelaria e Turismo, Portugal
2011/09 - 2013/09 Geography in Tourism Turismo e Gestão de Empresas Turísticas (Licenciatura) Universidade Lusófona do Porto, Portugal
2010/02 - 2013/09 Tourism and Hospitality Operations Turismo (Licenciatura) Universidade de Aveiro Instituto Superior de Contabilidade e Administração, Portugal

Mentoring / Tutoring

Topic Student name
2024/02/14 - 2024/07 City Hotel: Rooms Division Operations Guilherme Santos
2024/02/14 - 2024/07 Specialized Travel Agency operations Guilherme Teixeira
2024/02 - 2024/07 Outgoing Travel Agency Guilherme Teixeira
2023/02/13 - 2023/07 F&B - Gastronomy and Events Renata Vieira
2022/02 - 2022/12 Regional Tourism Office operations and activities Anthony Tavares
2022/02 - 2022/09 Charming Hotels Inês Pinheiro
2022/02 - 2022/09 Hostel Activities and Services João Gonçalves
2022/02 - 2022/09 Tourism Vertical Branch Networks Kelsy Freitas
2022/02 - 2022/09 Interactive Tourism National Offices Mafalda Almeida
2022/01 - 2022/09 Franchising Travel Agencies Cátia Pereira
2022/02 - 2022/02 Travel agencies in outgoing operations Beatriz Santos
2022/02 - 2022/02 Organization and hosting of tourism and cultural city events Inês Rebimbas
2022/02 - 2022/02 Luxury Hospitality Ana Grilo
2021/03 - 2021/12 DMCs and Incoming activities Cíntia Martins
2021/02 - 2021/12 Tourism National Government projects development Maria Rodina
2021/02 - 2021/09 Hostel Managemnet David Silva
2021/02 - 2021/09 Social Networks Marketing and Management: Channel Managers Guilherme Silva
2020/03 - 2021/02 Rooms Operations and Front Office in Luxury Hospitality Jessica Batina
2020/02 - 2020/12 Tourism and Hospitality Consultancy Telma Silva
2020/02 - 2020/12 Entertainment and sports events Tiago Capela
2019/02 - 2019/09 Regional Tourism Offices: local tourism promotion and events Rafael Coutinho
2018/01 - 2018/12 Sun and Sea Resorts Leandro Crespo
2016/01 - 2017 Tourism and Hospitality Management Groups Strategy Daniel Melo
2012/01 - 2012/12 Inbound travel agencies in Asia Rosa Yap
2012/02 - 2012/09 Tourism Intermediation stakeholders Oscar Vale
2012/01 - 2012/09 Tourism Products and Services international promotion Ricardo Falcão
2012/01 - 2012/09 Touristic River Cruises Filipe Leite
2012/02 - 2012/02 Tourism Innovation and APP developing João Almeida
2011/01 - 2011/09 Commercial Air Transport Operations Agostinho Rodrigues
2011/01 - 2011/09 Business tourism and relational marketing Raquel Moreira
2011/01 - 2011/09 Wine tourism - promotion of visits and events Sara Castro Martins
2010/04 - 2010/12 Customer Service and Helpdesk Isabel Neves
2010/01 - 2010/09 Tourist Information and Training Barbara Mateiro
2010/01 - 2010/09 Supporting documents for tourist operations Ana Carolina Martins
2010/01 - 2010/09 Independent Travel Agencies obligations and operations Ana Sousa

Other jury / evaluation

Activity description Institution / Organization
2024/06/13 - 2024/06/13 >23 People over 23 application Jury for Techniques and Management in Tourism TESP Course 2024-2025 Universidade de Aveiro Instituto Superior de Contabilidade e Administração, Portugal
Distinctions

Award

2008 Tourism & Hospitality Brilliant Mind
Universidade de Aveiro, Portugal

Região Vitivinicola da Bairrada, Portugal
2007 High Performance Collaborative Networks Manager
Universidade do Porto, Portugal

INESC Microsistemas e Nanotecnologias, Portugal

Comissao de Coordenacao e Desenvolvimento Regional do Norte, Portugal