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Identification

Personal identification

Full name
Nuno Filipe Rosa Melão

Author identifiers

Ciência ID
2F1D-7C4C-9AEE
ORCID iD
0000-0002-1359-3437
Google Scholar ID
SHZuXpwAAAAJ
Scopus Author Id
6507014196

Email addresses

  • nmelao@estgv.ipv.pt (Professional)

Telephones

Telephone
  • 232480500 (Professional)

Addresses

  • Instituto Politécnico de Viseu. Escola Superior de Tecnologia e Gestão de Viseu, 3504-510, Viseu, Viseu, Portugal (Professional)

Knowledge fields

  • Social Sciences - Economics and Business - Business and Management
Education
Degree Classification
1997 - 2001
Concluded
 Management Science (Doctor of Philosophy)
Major in n/a
Lancaster University Management School Department of Management Science, United Kingdom
"Improving the Effectiveness of Business Process Modelling and Simulation" (THESIS/DISSERTATION)
 n/a
1996 - 1997
Concluded
 Management Science (Master)
Major in n/a
Lancaster University Management School Department of Management Science, United Kingdom
"The Traditional versus the Reengineered Organisation: A Comparison using Simulation" (THESIS/DISSERTATION)
 78% (distintion level)
1995
Concluded
 Gestão Informática (Licenciatura)
Major in Informática de Gestão
Instituto Politécnico da Guarda Escola Superior de Tecnologia e Gestão, Portugal
"n/a" (THESIS/DISSERTATION)
 16
1989 - 1992
Concluded
 Gestão Informática (Bacharelato)
Major in Informática de Gestão
Instituto Politécnico da Guarda Escola Superior de Tecnologia e Gestão, Portugal
"n/a" (THESIS/DISSERTATION)
 16
Affiliation

Teaching in Higher Education

Category
Host institution 		Employer
2014/09/15 - Current Adjunct Teacher (Polytechnic Teacher) Instituto Politécnico de Viseu Escola Superior de Tecnologia e Gestão de Viseu, Portugal
2002/02/01 - 2014/08/31 Assistant Professor (University Teacher) Universidade Católica Portuguesa Centro Regional de Viseu, Portugal
1993/05/03 - 1996/09/30 Assistant (Polytechnic Teacher) Instituto Politécnico da Guarda Escola Superior de Tecnologia e Gestão, Portugal

Positions / Appointments

Category
Host institution 		Employer
2022/12/13 - Current Program Director of the degree in Business Administraction (Evening) | Diretor da Licenciatura de Gestão de Empresas (Pós-Laboral) Instituto Politécnico de Viseu, Portugal
Instituto Politécnico de Viseu Escola Superior de Tecnologia e Gestão de Viseu, Portugal
2018/09/17 - Current International Mobility Coordinator of the Management Department | Coordenador de Mobilidade Internacional do Departamento de Gestão Instituto Politécnico de Viseu, Portugal
Instituto Politécnico de Viseu Escola Superior de Tecnologia e Gestão de Viseu, Portugal
2018/09/01 - Current Member of the Executive Board of the CISeD | Membro da Direção do CISeD Instituto Politécnico de Viseu, Portugal
Instituto Politécnico de Viseu Centro de Investigação em Serviços Digitais, Portugal
2018/09/01 - Current Coordinator of the "Digital Service Business" research stream | Coordenador da linha de investigação "Digital Service Business" Instituto Politécnico de Viseu, Portugal
Instituto Politécnico de Viseu Centro de Investigação em Serviços Digitais, Portugal
Projects

Contract

Designation Funders
2021/01/01 - 2023/12/31 More and Better Entrepreneurship in Viseu Dão Lafões | Mais e Melhor Empreendedorismo em Viseu Dão Lafões
CENTRO-04-3560-FSE-072521
Researcher
Instituto Politécnico de Viseu, Portugal
Concluded

Other

Designation Funders
2022/07/01 - 2023/12/31 Hight-Tech Defense Industries: Development of Autonomous Smart Systems
PIDI/CISeD/2022/004
Co-Principal Investigator (Co-PI)
Instituto Politécnico de Viseu Centro de Investigação em Serviços Digitais, Portugal
Concluded
Outputs

Publications

Book chapter
  1. Melão, Nuno. "Service Science". In The SAGE Encyclopedia of Quality and the Service Economy, 720-724. SAGE Publications, 2015.
    Published • http://dx.doi.org/10.4135/9781483346366.n201
  2. Melão, Nuno. "Servitization". In The SAGE Encyclopedia of Quality and the Service Economy, 737-739. Sage Publications, 2015.
    Published • http://dx.doi.org/10.4135/9781483346366.n207
Conference paper
  1. Leocádio, Diogo; Guedes, Leonel; Oliveira, José; Reis, João; Melão, Nuno. "Servitization in Digital Age: A Systematic Literature Review". Paper presented in 5th International Conference on Industry 4.0 and Smart Manufacturing, 2024.
    Published • 10.1016/j.procs.2024.02.071
  2. Leocádio, Diogo; Guedes, Leonel; Oliveira, José; Reis, João; Melão, Nuno. "Customer Service with AI-Powered Human-Robot Collaboration (HRC): A Literature Review". Paper presented in 5th International Conference on Industry 4.0 and Smart Manufacturing, 2024.
    Published • 10.1016/j.procs.2024.01.120
  3. Rosário, Nuno; Melão, Nuno; Reis, João. "Sustainable Crowdfunding: Value-Adding or Greenwashing?". Paper presented in World Conference on Information Systems and Technologies 2024, 2024.
    Published • 10.1007/978-3-031-60221-4_28
  4. Barros, João; Henriques, João; Reis, João; Rosado, David Pascoal; Melão, Nuno. "Unmanned Aerial Systems: A Systematic Literature Review". 2024.
    10.1007/978-3-031-54235-0_8
  5. Marisa Lopes; João Reis; Nuno Melão; Joana Costa. "Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry". Paper presented in International Conference on Quality Innovation and Sustainability, 2023.
    Published • 10.1007/978-3-031-12914-8_29
  6. Melão, N.; Reis, J.. "Social networks in personnel selection: Profile features analyzed and issues faced by hiring professionals". 2021.
    Published • 10.1016/j.procs.2021.01.097
  7. Reis, J.; Santo, P.E.; Melão, N.. "Artificial Intelligence Theory in Service Management". Paper presented in Exploring Service Science. IESS 2020, 2020.
    Published • 10.1007/978-3-030-38724-2_10
  8. Melao, N.; Reis, J.. "Using Social Networks in Personnel Selection: A Survey of Human Resource Professionals". Paper presented in 2020 15th Iberian Conference on Information Systems and Technologies (CISTI), 2020.
    Published • 10.23919/CISTI49556.2020.9140854
  9. Reis, João; Amorim, Marlene; Melão, Nuno; Cohen, Yuval; Rodrigues, Mário. "Digitalization: A Literature Review and Research Agenda". 2019.
    Published • 10.1007/978-3-030-43616-2_47
  10. Reis, João; Amorim, Marlene; Melão, Nuno; Matos, Patrícia. "Digital Transformation: A Literature Review and Guidelines for Future Research". Paper presented in WorldCIST'19, 2019.
    Published • 10.1007/978-3-319-77703-0_41
  11. Reis, João; Santo, Paula Espírito; Melão, Nuno. "Artificial Intelligence in Government Services: A Systematic Literature Review". Paper presented in WorldCIST'19, 2019.
    Published • 10.1007/978-3-030-16181-1_23
  12. Reis, J.; Santo, P.E.; Melao, N.. "Impacts of artificial intelligence on public administration: A systematic literature review". Paper presented in 2019 14th Iberian Conference on Information Systems and Technologies (CISTI), 2019.
    Published • 10.23919/CISTI.2019.8760893
  13. Reis, João; Amorim, Marlene; Melão, Nuno. "Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight". Paper presented in IESS 1.8, 2018.
    Published • 10.1007/978-3-030-00713-3_3
  14. Reis, João; Amorim, Marlene; Melão, Nuno. "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?". Paper presented in IESS 1.7, 2017.
    Published • 10.1007/978-3-319-56925-3_5
  15. Melão, Nuno; Loureiro, Joaquim. "ERP in the Education Sector: Evidence from Portuguese Non-higher Education Institutions". Paper presented in WorldCIST'17, 2017.
    Published • 10.1007/978-3-319-56535-4_59
  16. Reis, J.; Amorim, M.; Melão, N.. "Omni-channel service operations: Building technology-based business networks". Paper presented in 2017 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI), 2017.
    Published • 10.1109/SOLI.2017.8120977
  17. Reis, João; Amorim, Marlene; Melão, Nuno. "Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations". Paper presented in IESS 1.5, 2015.
    Published • 10.1007/978-3-319-14980-6_23
Edited book
  1. Costa, Daniela; Santos, Eduardo; Araújo, Lia; Melão, Nuno; Correia, Paula M. R.; Marques dos Santos, P.; Almeida, Ricardo. VRI24: 2st IPViseu Research & Innovation Summit. Instituto Politécnico de Viseu. 2024.
    Published
  2. Costa, Daniela; Araújo, Lia; Melão, Nuno; Correia, Paula M. R.; Marques dos Santos, P.; Almeida, Ricardo. VRI23: 1st IPViseu Research & Innovation Summit. Instituto Politécnico de Viseu. 2023.
    Published
  3. Reis, J.; Pinelas, S.; Melão, N.. Industrial Engineering and Operations Management I. Cham, Switzerland: Springer. 2019.
    Published
  4. Reis, J.; Pinelas, S.; Melão, N.. Industrial Engineering and Operations Management II. Cham, Switzerland: Springer. 2019.
    Published
Journal article
  1. Barros, J.P.; Reis, J.; Melão, N.; Cavalieri, A.. "Key features and applications of military drones: a case study from the Portuguese military ground forces". Journal of Defense Analytics and Logistics (2024): http://www.scopus.com/inward/record.url?eid=2-s2.0-85205913825&partnerID=MN8TOARS.
    10.1108/JDAL-07-2024-0014
  2. Reis, Joao; Mela, Nuno. "Digital transformation: A meta-review and guidelines for future research". Heliyon (2023): https://doi.org/10.1016/j.heliyon.2023.e12834.
    10.1016/J.HELIYON.2023.E12834
  3. Joana Costa; Inês Amorim; João Reis; Nuno Melão. "User communities: from nice-to-have to must-have". Journal of Innovation and Entrepreneurship (2023): https://doi.org/10.1186/s13731-023-00292-1.
    10.1186/S13731-023-00292-1
  4. João Reis; David Pascoal Rosado; Diogo Freitas Ribeiro; Nuno Melão. "Quintuple Helix Innovation Model for the European Union Defense Industry—An Empirical Research". Sustainability (2022): https://doi.org/10.3390/su142416499.
    10.3390/su142416499
  5. João Reis; Nuno Melão; Joana Costa; Bohuslav Pernica. "Defence industries and open innovation: ways to increase military capabilities of the Portuguese ground forces". Defence Studies (2022): https://doi.org/10.1080/14702436.2022.2033117.
    10.1080/14702436.2022.2033117
  6. João Reis; Yuval Cohen; Nuno Melão; Joana Costa; Diana Jorge. "High-Tech Defense Industries: Developing Autonomous Intelligent Systems". Applied Sciences 11 11 (2021): 4920-4920. https://doi.org/10.3390/app11114920.
    10.3390/app11114920
  7. Jorge Fernandes; João Reis; Nuno Melão; Leonor Teixeira; Marlene Amorim. "The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry". Applied Sciences 11 8 (2021): 3438-3438. https://doi.org/10.3390/app11083438.
    10.3390/app11083438
  8. João Reis; Marlene Amorim; Nuno Melão; Yuval Cohen; Joana Costa. "Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces". Information 12 3 (2021): 122-122. https://doi.org/10.3390/info12030122.
    10.3390/info12030122
  9. Marimon, F.; Melão, N.; Bastida, R.. "Motivations and benefits of quality management systems in social services: mediation of the implementation process". Total Quality Management and Business Excellence 32 7-8 (2021): 693-718. http://www.scopus.com/inward/record.url?eid=2-s2.0-85067569705&partnerID=MN8TOARS.
    Published • 10.1080/14783363.2019.1626707
  10. Reis, J.; Melão, N.. "The path to digital transformation: Overcoming prejudice in the digital era with service operations". International Journal of Services and Operations Management 39 1 (2021): 81-97. http://www.scopus.com/inward/record.url?eid=2-s2.0-85106703556&partnerID=MN8TOARS.
    10.1504/IJSOM.2021.115188
  11. Reis, J.; Espírito Santo, P.; Melão, N.. "Influence of artificial intelligence on public employment and its impact on politics: A systematic literature review". Brazilian Journal of Operations and Production Management 18 3 (2021): http://www.scopus.com/inward/record.url?eid=2-s2.0-85106948069&partnerID=MN8TOARS.
    10.14488/BJOPM.2021.010
  12. João Reis; Paula Santo; Nuno Melão. "Artificial Intelligence Research and Its Contributions to the European Union's Political Governance: Comparative Study between Member States". Social Sciences 9 11 (2020): 207. https://doi.org/10.3390/socsci9110207.
    Published • 10.3390/socsci9110207
  13. João Reis; Paula Santo; Nuno Melão. "Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal". Sustainability 12 17 (2020): 6708-6708. https://doi.org/10.3390/su12176708.
    Published • 10.3390/su12176708
  14. Melão, N.; Reis, J.. "Selecting talent using social networks: A mixed-methods study". Heliyon 6 4 (2020): e03723. http://www.scopus.com/inward/record.url?eid=2-s2.0-85082966383&partnerID=MN8TOARS.
    Published • 10.1016/j.heliyon.2020.e03723
  15. Reis, J.; Melão, N.; Salvadorinho, J.; Soares, B.; Rosete, A.. "Service robots in the hospitality industry: The case of Henn-na hotel, Japan". Technology in Society 63 (2020): 101423. http://www.scopus.com/inward/record.url?eid=2-s2.0-85091677265&partnerID=MN8TOARS.
    Published • 10.1016/j.techsoc.2020.101423
  16. Reis, João; Amorim, Marlene; Melão, Nuno. "Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry". International Journal of Production Economics 215 (2019): 24-33. http://dx.doi.org/10.1016/j.ijpe.2018.07.001.
    Published • 10.1016/j.ijpe.2018.07.001
  17. Reis, João; Amorim, Marlene; Melão, Nuno. "Service failure and recovery in technology-based business networks". International Journal of Quality and Service Sciences 11 1 (2019): 2-15. http://dx.doi.org/10.1108/ijqss-10-2017-0094.
    Published • 10.1108/ijqss-10-2017-0094
  18. Melão, N.; Bastida, R.; Marimon, F.. "Assessing a quality model for the social sector: an empirical study of the EQUASS model". Total Quality Management and Business Excellence 30 1-2 (2019): 221-243. http://www.scopus.com/inward/record.url?eid=2-s2.0-85034113557&partnerID=MN8TOARS.
    10.1080/14783363.2017.1401459
  19. Melão, Nuno Filipe; Amorim, Marlene; Marimon, Frederic; Alegre, Inés. "Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters". International Journal of Quality & Reliability Management 35 2 (2018): 354-372. http://dx.doi.org/10.1108/ijqrm-10-2016-0187.
    Published • 10.1108/ijqrm-10-2016-0187
  20. Melão, Nuno Filipe; Maria Guia, Sara; Amorim, Marlene. "Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services". Total Quality Management & Business Excellence 28 7-8 (2017): 840-857. http://dx.doi.org/10.1080/14783363.2015.1132160.
    Published • 10.1080/14783363.2015.1132160
  21. Lopes, L.A.; Melão, N.F.. "Website content and design in SME: Insights from Portugal". International Journal of Electronic Business 13 1 (2016): 70-97. http://www.scopus.com/inward/record.url?eid=2-s2.0-84978401511&partnerID=MN8TOARS.
    Published • 10.1504/IJEB.2016.075343
  22. Amaral, Â.; Melão, N.. "Health profile of children monitored in primary care consultation in Viseu, Portugal,O perfil de saúde de crianças vigiadas em consultas de cuidados primários na cidade de Viseu, Portugal". Revista Portuguesa de Saude Publica 34 1 (2016): 53-60. http://www.scopus.com/inward/record.url?eid=2-s2.0-84947584696&partnerID=MN8TOARS.
    Published • 10.1016/j.rpsp.2015.07.003
  23. Melão, N.F.; Guia, S.M.. "Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study". Total Quality Management and Business Excellence 26 3-4 (2015): 312-326. http://www.scopus.com/inward/record.url?eid=2-s2.0-84938551026&partnerID=MN8TOARS.
    Published • 10.1080/14783363.2013.822193
  24. Maria Helena Gonçalves; Nuno Filipe Melão. "A avaliação de desempenho docente na perspetiva dos diretores escolares: um estudo empírico". Gestão e Desenvolvimento 22 (2014): 165-190. https://doi.org/10.7559/gestaoedesenvolvimento.2014.262.
    Published • 10.7559/gestaoedesenvolvimento.2014.262
  25. Pereira, M.M.; Melão, N.F.. "The implementation of the balanced scorecard in a school district: Lessons learned from an action research study". International Journal of Productivity and Performance Management 61 8 (2012): 919-939. http://www.scopus.com/inward/record.url?eid=2-s2.0-84868031456&partnerID=MN8TOARS.
    Published • 10.1108/17410401211277156
  26. Gamboa, A.J.; Melão, N.F.. "The impacts and success factors of ISO 9001 in education: Experiences from Portuguese vocational schools". International Journal of Quality and Reliability Management 29 4 (2012): 384-401. http://www.scopus.com/inward/record.url?eid=2-s2.0-84859186724&partnerID=MN8TOARS.
    Published • 10.1108/02656711211224848
  27. Maria Laurinda Martins Pires Sanches; Nuno Filipe Rosa Melão. "Qualidade em educação: contributo para uma hermenêutica do conceito". Gestão e Desenvolvimento 19 (2011): 175-197. https://doi.org/10.7559/gestaoedesenvolvimento.2011.142.
    Published • 10.7559/gestaoedesenvolvimento.2011.142
  28. Melão, N.. "E-business processes and e-business process modelling: A state-of-the-art overview". International Journal of Services, Technology and Management 11 3 (2009): 293-322. http://www.scopus.com/inward/record.url?eid=2-s2.0-64549107009&partnerID=MN8TOARS.
    Published • 10.1504/IJSTM.2009.024094
  29. Melão, N.; Pidd, M.. "Using component technology to develop a simulation library for business process modelling". European Journal of Operational Research 172 1 (2006): 163-178. http://www.scopus.com/inward/record.url?eid=2-s2.0-32544447410&partnerID=MN8TOARS.
    Published • 10.1016/j.ejor.2004.09.033
  30. Melão, N.. "Data envelopment analysis revisited: a neophyte’s perspective". International Journal of Management and Decision Making 6 2 (2005): 158-179. http://www.scopus.com/inward/record.url?eid=2-s2.0-84952959403&partnerID=MN8TOARS.
    Published
  31. Melão, N.; Pidd, M.. "Use of business process simulation: A survey of practitioners". Journal of the Operational Research Society 54 1 (2003): 2-10. http://www.scopus.com/inward/record.url?eid=2-s2.0-0037287153&partnerID=MN8TOARS.
    10.1057/palgrave.jors.2601477
  32. Melão, N.; Pidd, M.. "A conceptual framework for understanding business processes and business process modelling". Information Systems Journal 10 2 (2000): 105-129. http://www.scopus.com/inward/record.url?eid=2-s2.0-0346639662&partnerID=MN8TOARS.
    Published • 10.1046/j.1365-2575.2000.00075.x
Activities

Supervision

Thesis Title
Role 		Degree Subject (Type)
Institution / Organization
2022/05/10 - 2023/05/25 Sustainable Crowdfunding - sustainable value adding or greenwashing? | Crowdfunding sustentável - criação de valor sustentável ou greenwashing?
Supervisor
 Master in Corporate Finance | Mestrado em Finanças Empresariais (Master)
Instituto Politécnico de Viseu Escola Superior de Tecnologia e Gestão de Viseu, Portugal
2021/06/06 - 2022/12/05 Development of a Decision Support Tool in a Municipal Council | Elaboração de Instrumento de Apoio à Decisão numa Câmara Municipal
Co-supervisor
 Master in Corporate Finance | Mestrado em Finanças Empresariais (Master)
Instituto Politécnico de Viseu Escola Superior de Tecnologia e Gestão de Viseu, Portugal
2020/01/01 - 2022/11/08 Plantation of a Chestnut Grove in the DOP Soutos da Lapa: Economic and Financial Feasibility Study | Plantação de um Souto na DOP Soutos da Lapa: Estudo de Viabilidade Económico-Financeira
Co-supervisor of Daniela Domingues
 Master in Corporate Finance | Mestrado em Finanças Empresariais (Master)
Instituto Politécnico de Viseu Escola Superior de Tecnologia e Gestão de Viseu, Portugal
2011/09/01 - 2018/06/07 Omnichannel Services in the Banking Industry: Multi-Method Qualitative Research | Serviços Omnicanal na Indústria de Serviços Bancários: Investigação Qualitativa Multi-método
Co-supervisor of João Reis
 PhD in Industrial Engineering and Management | Doutoramento em Engenharia e Gestão Industrial (PhD)
Universidade de Aveiro Departamento de Economia Gestão Engenharia Industrial e Turismo, Portugal

Event organisation

Event name
Type of event (Role) 		Institution / Organization
2024/04/20 - 2024/04/20 VRI24: 2st IPViseu Research & Innovation Summit (2024/03/20 - 2024/03/20)
Symposium (Member of the Organising Committee)
 Instituto Politécnico de Viseu, Portugal
2023/03/25 - 2023/03/25 VRI23: 1st IPViseu Research & Innovation Summit (2023/03/25 - 2023/03/25)
Symposium (Member of the Organising Committee)
 Instituto Politécnico de Viseu, Portugal

Ad Hoc journal article review

Journal title (ISSN) Publisher
2003/05/28 - Current Referee of 40+ international peer-reviewed journals | Revisor de 40+ revistas científicas internacionais See more details in https://www.webofscience.com/wos/author/record/1682504

Committee member

Activity description
Role 		Institution / Organization
2022/01/07 - Current Member of the Internal Council for Research and Innovation | Membro do Conselho Interno para a Investigação e Inovação
Member
 Instituto Politécnico de Viseu, Portugal

Conference scientific committee

Conference name Conference host
2019/01/01 - Current European Conference on Innovation and Entrepreneurship
2019/01/01 - Current European Conference on the Impact of Artificial Intelligence and Research
2016/01/01 - Current World Conference on Information Systems and Technology (WorldCIST)
2016/01/01 - Current Iberian Conference on Information Systems and Technologies (CISTI)
2016/01/01 - Current European Conference on Management, Leadership and Governance
2015/01/01 - Current Conference of the Portuguese Association for Information Systems (CAPSI)

Journal scientific committee

Journal title (ISSN) Publisher
2020/01/01 - Current International Journal of Information Management (JCR, Scopus) Elsevier
2006/01/01 - Current Information Systems & E-Business Management (JCR, Scopus) Springer-Verlag
Distinctions

Award

2022 Military Sciences Research Award 2022 | Prémio de Investigação em Ciências Militares 2022
Instituto Universitário Militar Unidade Politécnica Militar, Portugal
2017 Peer Review Awards 2017 – Top 1% of peer reviewers in Multidisciplinary
Clarivate Analytics Belgium NV, Belgium
2016 Sentinel of Science Award – Top 10% of Reviewers in Business, Management and Accounting
Clarivate Analytics Belgium NV, Belgium
2016 Best Paper Award
Academia Europea de Dirección y Economía de Empresa, Spain