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Rui Sousa is Full Professor of Operations Management at Católica Porto Business School (triple-accredited), Catholic University of Portugal. He holds a PhD from London Business School and is Honorary Fellow of the European Operations Management Association, having served in the Board of this association for six years. He has served as Dean, President of the Scientific Council and Department Chair at Catolica Porto Business School, among other roles. His research has won several awards and has been published in leading international journals, including the Journal of Operations Management, Production and Operations Management, International Journal of Operations & Production Management, Decision Sciences and the Journal of Service Research. He has been included regulary in the list of most cited scientists, according to Stanford University’s “World’s Top 2% Scientists” ranking. Rui is Associate Editor for the Journal of Operations Management and the International Journal of Operations & Production Management. Rui has taught at the London Business School, London School of Economics and is invited lecturer of EIASM (European Institute for Advanced Studies in Management, Brussels). He is Director of the Service Management Lab and has worked with a number of leading organizations, including Rank Xerox, Siemens, Ministry of Finance of France, EDP (major Portuguese electricity utility), Sonae (largest Portuguese retailer), among others.
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Identification

Personal identification

Full name
Rui Manuel Soucasaux Meneses e Sousa

Citation names

  • Sousa, Rui

Author identifiers

Ciência ID
3F15-2286-9C55
ORCID iD
0000-0002-0049-1896
Google Scholar ID
https://scholar.google.pt/citations?hl=en&user=W6FaJ5sAAAAJ&view_op=list_works&sortby=pubdate
Researcher Id
M-4605-2013
Scopus Author Id
7102960038

Email addresses

  • rsousa@ucp.pt (Professional)

Knowledge fields

  • Social Sciences - Economics and Business - Business and Management

Languages

Language Speaking Reading Writing Listening Peer-review
English Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
Portuguese Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
French Beginner (A1) Intermediate (B1) Beginner (A1) Beginner (A1)
Spanish; Castilian Intermediate (B1) Intermediate (B1) Beginner (A1) Intermediate (B1)
Education
Degree Classification
2010
Concluded
 Habilitation in Business Studies (Título de Agregado)
Major in Operations Management
Universidade Católica Portuguesa Católica Porto Business School, Portugal
"Habilition Degree" (THESIS/DISSERTATION)
 Approved by unanimous vote (Aprovado por unanimida
2000
Concluded
 PhD in Management (Doctor of Philosophy)
London Business School, United Kingdom
"Quality Management Practices: Universal or Context Dependent?" (THESIS/DISSERTATION)
 Not Applicable.
1993
Concluded
 MSc in Operational Research (Master)
Lancaster University, United Kingdom
"SIMON - A Generic Simulation Tool for the Daity Industry" (THESIS/DISSERTATION)
 Distinction.
1992
Concluded
 Licentiate in Electrical Engineering and Computers (Licenciatura)
Universidade do Porto Faculdade de Engenharia, Portugal
"NA" (THESIS/DISSERTATION)
 17 (1st in class)
Affiliation

Teaching in Higher Education

Category
Host institution 		Employer
2012/04/01 - Current Full Professor (University Teacher) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2015/01/01 - 2016/12/31 Visiting Professor (University Teacher) Haskayne School of Business University of Calgary, Canada
2007 - 2012 Associate Professor (University Teacher) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2004/05/03 - 2011/04/29 Visiting Professor (University Teacher) Macquire University/Normandy Business School, France
2000/02/01 - 2007/02/28 Assistant Professor (University Teacher) Universidade Católica Portuguesa, Portugal
Universidade Católica Portuguesa Católica Porto Business School, Portugal
1993/09/01 - 1995/07/01 Assistant (University Teacher) Universidade Católica Portuguesa, Portugal

Positions / Appointments

Category
Host institution 		Employer
2020 - 2023 Organic Unit Director Universidade Católica Portuguesa Católica Porto Business School, Portugal
Universidade Católica Portuguesa Católica Porto Business School, Portugal

Others

Category
Host institution 		Employer
2012/01/01 - Current Director of the Service Management Lab (research center) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2008/09/01 - Current Director of the MSc in Service Management/Specialization of Service Management of the MSc in Management Universidade Católica Portuguesa Católica Porto Business School, Portugal
2012/07/01 - 2018/08/31 President of the Scientific Council (Presidente do Conselho Científico) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2013/09/01 - 2016/10/01 Member of the Scientific Council of Social Sciences and Humanities (Conselho Científico das Ciências Sociais e Humanidades) Fundação para a Ciência e a Tecnologia, Portugal
2008/04/01 - 2014/12/31 Chair of the Operations & Systems Department Universidade Católica Portuguesa Católica Porto Business School, Portugal
2008/06/01 - 2014/07/01 Member of the EurOMA Board. In the Board, Rui acted as Chair of the Education and Meetings Group, which includes the overseeing and planning of EurOMA's educational activities and conferences European Operations Management Association, Belgium
2002/03/01 - 2004/11/30 Director of the Licentiate Degree in Management Universidade Católica Portuguesa, Portugal
1998/09/01 - 1999/07/31 Assistant Lecturer (part-time), MBA and Executive MBA programs. London Business School, United Kingdom
1997/09/01 - 1998/03/01 Assistant Lecturer (part-time) London School of Economics and Political Science, United Kingdom
Projects

Grant

Designation Funders
2016/01/01 - 2020/12/31 Servitization of Manufacturing
NA
Principal investigator
Haskayne School of Business, University of Calgary, Canada
 Haskayne School of Business, University of Calgary
Concluded
2010/01/01 - 2013/07/31 Aligning service operations strategies with customer multi-channel behavior
PTDC/EGE-GES/101390/2008
Principal investigator
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluded
2007/01/01 - 2011/07/31 The Internet and the Service Economy
PTDC/GES/72303/2006
Researcher
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluded
2007/09/01 - 2010/08/31 The Design and Control of Multi-Channel Services
PTDC/GES/68139/2006
Principal investigator
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluded
2004/01/01 - 2006/12/31 The Determinants of Quality in E-Services
POCTI/GES/49074/2002
Principal investigator
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluded

Other

Designation Funders
1994/09/01 - 2024/12/31 International Manufacturing Strategy Survey
NA
Researcher
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
Concluded
Outputs

Publications

Book
  1. Sousa, Rui. Sousa, R. (2019), A Servitização da Indústria: Como Competir Através dos Serviços (The Servitization of Industry: How to Compete through Services). Universidade Católica Portuguesa, ISBN: 978-972-99847-6-1. 2019.
    Published
  2. Sousa, R.; da Silveira, G.J.C.. Implementing servitization strategies: Trajectories of capability development and offering of basic and advanced services. 2018.
  3. Sousa, Rui; Amorim, Marlene; Magalhães, Ana; Pinto, Guida Marques. Uma Metodologia Estruturada para o Desenho de Sistemas de Prestação de Serviços Multicanal: Managerial Report. Portugal: Faculdade de Economia e Gestão da Universidade Católica Portuguesa. 2013.
  4. Sousa, Rui. Proceedings of the 17th International Annual European Operations Management Association Conference - Managing Operations in Service Economies. EurOMA, ISBN: 978-972-99847-3-0. 2010.
    Published • Editor
Book chapter
  1. Sousa, Rui. "Sousa, R., da Silveira, G. (2018), Implementing Servitization Strategies: Trajectories of Capability Development and Offering of Basic and Advanced Services". In Kohtamäki M., Baines T., Rabetino R., Bigdeli A. (eds), Practices and Tools for Servitization, 201-212. Palgrave Macmillan, ISBN: 978-3-319-76516-7, 2018.
    Published
  2. Hutchinson, Amélia P.; Lloyd, Janet; Sousa, Cristina. "Gouveia, J., Sousa, R. (1998), The New Strategy for the Portuguese Industry". In Lindberg, P., Voss, C., and Blackmon, K. (Eds.), International Manufacturing Strategies: Context, Content and Change, 215-234. Kluwer Academic Publishers, ISBN:0-7923-8061-4, 2018.
    Published • 10.4324/9781315307190-2
  3. Sousa, Rui. "Sousa, R. (2015), Service Delivery System and Service Providers". In Dahlgaard-Park, S. (Ed), The SAGE Encyclopedia of Quality and the Service Economy, 672-674. SAGE Publications, ISBN: 9781452256726, 2015.
    Published
  4. Sousa, Rui. "Miguel, P., Sousa, R. (2012), O Método de Estudo de Caso na Engenharia de Produção". In Miguel, P. (Ed), Metodologia de Pesquisa em Engenharia de Produção. Elsevier, ISBN: 978-85-352-4891-3, 2012.
    Published
Conference abstract
  1. Lim, Stanley; Rabinovich, Elliot; Sousa, Rui; Park, Sungho. "Omnichannel grocery retail: Fulfilment revenue models and operational impact". Paper presented in INFORMS Annual Meeting, Phoenix, 2023.
  2. Park, Sungho; Sousa, Rui; Rabinovich, Elliot; Golara, Sina. "Assessing the economic value of fulfillment fees in omnichannel retail". Paper presented in INFORMS Annual Meeting, Virtual, 2020.
  3. Rabinovich, Elliot; Sousa, Rui; Park, Sungho; Golara, Sina. "Assessing the economic value of waiving Click&Collect fulfillment fees in omnichannel retail". Paper presented in Annual Conference of the Production and Operations Management Society, Washington, 2019.
Conference paper
  1. Sousa, Rui; Teymourifar, A.; Trindade, A.. "Maximizing Revenue in Omnichannel Grocery Retailing through Store Assignment for Fulfilling Online Orders". Paper presented in 31st International Annual Conference of the European Operations Management Association, Barcelona, 2024.
    Published
  2. Thomé, A.M.T.; Sousa, Rui; Miguel, P. "The influence of organisational culture on servitization and manufacturing performance: An empirical investigation". Paper presented in 30th International Annual Conference of the European Operations Management Association, Leuven, 2023.
  3. Aydin Teymourifar; Maria Alice Trindade; Rui Manuel Soucasaux Meneses Sousa. "Assigning stores for buy-online-and-pick-up-in-store fulfilment in omnichannel grocery retail". Paper presented in 30th EurOMA Conference, Leuven, 2023.
    Submitted
  4. Sousa, Rui; Rabinovich, Elliot; Lim, Stanley; Park, Sungho. "Subscription programs in omnichannel grocery retailing: implications for revenue and fulfilment operations". Paper presented in 29th International Annual Conference of the European Operations Management Association, Berlin, 2022.
  5. Rabinovich, Elliot; Sousa, Rui; Park, Sungho; Golara, Sina. "Omnichannel grocery retailing: A balancing act between fulfillment fees and operations management". Paper presented in 81st Annual Meeting of the Academy of Management, 2021.
  6. Sousa, Rui. "Sousa, R., da Silveira, G. (2019), Servitization and differentiation advantage: An empirical investigation". Paper presented in 25th International Annual Conference of the European Operations Management Association, Helsinki, 2019.
    Published
  7. Sousa, Rui. "Franco, M., Carneiro, J., Sousa, R., Almada-Lobo, B. (2019), What can servitized manufacturers learn from their customers? An empirical investigation in the elevator industry". Paper presented in Spring Servitization Conference, Linkoping, 2019.
    Published
  8. Sousa, Rui. "Sousa, R., Arabi, B., Camanho, A., Silva, C., da Silveira, G. (2018), Testing the theory of performance frontiers in the era of Industry 4.0". Paper presented in 24th International Annual Conference of the European Operations Management Association, Budapest, 2018.
  9. Sousa, Rui. "Freitas, I., Gonçalves, R., Sousa, R. (2018), The role of national institutions and product architecture in joint decision-making in supply chains". Paper presented in 25th Innovation and Product Development Management Conference, Porto, 2018.
  10. Sousa, Rui. "Franco, M., Almada-Lobo, B., Sousa, R. (2018), How do the external and internal factors promote or hinder servitization of a manufacturing firm over time? An in-depth case-research in the elevator industry". Paper presented in Spring Servitization Conference, Copenhagen, 2018.
  11. Sousa, Rui. "Sousa, R., da Silveira, G. (2017), The relationship between servitization and customization strategies". Paper presented in 24th International Annual Conference of the European Operations Management Association, Edinburgh, 2017.
  12. Sousa, Rui. "Acur, N., Kandemir, N., Sousa, R. (2017), The role of manufacturing network integration in management innovation". Paper presented in 24th International Annual Conference of the European Operations Management Association, Edinburgh, 2017.
  13. Sousa, Rui. "Horta, C., Sousa, R., Ribeiro, R. (2017), How do rural and urban customers shop online? Implications for last mile fulfilment operations". Paper presented in 24th International Annual Conference of the European Operations Management Association, Edinburgh, 2017.
  14. Sousa, Rui. "Franco, M., Almada-Lobo, B., Sousa, R. (2017), Factors that affect servitization intensity over time: An empirical investigation in the elevator industry". Lucern, 2017.
  15. Sousa, Rui. "Sousa, R., Horta, C., Rebelo, M. (2016), Online orders delivered at home versus collected in a store: A comparison of order fulfilment parameters in retail". Paper presented in 23rd International Annual Conference of the European Operations Management Association, Trondheim, 2016.
  16. Sousa, Rui. "Franco, M., Almada-Lobo, B., Sousa, R. (2016), The impact of servitization on the performance of manufacturing firms over time: An empirical investigation in the elevator industry". Paper presented in Spring Servitization Conference, Manchester, 2016.
  17. Sousa, Rui. "Over 30 papers in conference proceedings in the period 2000-2015". 2015.
Journal article
  1. Agatz, Niels; Fransoo, Jan; Rabinovich, Elliot; Sousa, Rui. "Innovations, Technologies, and the Economics of Last-Mile Operations: A Call for Research in Operations Management". Journal of Operations Management (2025):
    Accepted
  2. Gonçalves, Ricardo; Vlacic, Božidar; González-Loureiro, Miguel; Sousa, Rui. "The impact of open innovation on the environmental sustainability practices and international sales intensity nexus: A multicountry study". International Business Review 33 5 (2024): 102279. https://doi.org/10.1016/j.ibusrev.2024.102279.
    Published • 10.1016/j.ibusrev.2024.102279
  3. Castka, Pavel; Donovan, Julie; Sousa, Rui. "Pathways of development of dynamic capabilities for servitization transformation: A longitudinal multi-case study". Industrial Marketing Management 116 (2024): 66-81. https://doi.org/10.1016/j.indmarman.2023.11.010.
    Published • 10.1016/j.indmarman.2023.11.010
  4. Sousa, Rui; Camanho, Ana S.; Silva, Maria Conceição; da Silveira, Giovani J. C.; Arabi, Behrouz. "Best practices, performance advantage and trade-offs: new insights from frontier analysis". Journal of Productivity Analysis (2023): http://dx.doi.org/10.1007/s11123-023-00714-y.
    Published • 10.1007/s11123-023-00714-y
  5. Isabel Maria Bodas Freitas; Ricardo Gonçalves; Rui Sousa. "Governance of new product design: The influence of national institutions". Journal of Business Research (2023): http://dx.doi.org/10.1016/j.jbusres.2023.114043.
    10.1016/j.jbusres.2023.114043
  6. Rabetino, R.; Kohtamäki, M.; Kowakolski, C.; Baines, Tim; Sousa, Rui. "Servitization 2.0: Evaluating and progressing servitization-related research from novel conceptual and methodological methods". International Journal of Operations & Production Management 41 5 (2021): 437-464. https://doi.org/10.1108/IJOPM-05-2021-840.
    Published
  7. Sousa, Rui. "How to serve online consumers in rural markets: Evidence-based recommendations". Business Horizons (2020): http://dx.doi.org/10.1016/j.bushor.2020.01.007.
    10.1016/j.bushor.2020.01.007
  8. Sousa, Rui; Giovani J.C. da Silveira. "Advanced services and differentiation advantage: An empirical investigation". International Journal of Operations & Production Management (2020): https://rsousaedu.wordpress.com/article-for-fct-application/.
    Accepted
  9. Tammo H.A. Bijmolt; Manda Broekhuis; Sander de Leeuw; Christian Hirche; Robert P. Rooderkerk; Rui Sousa; Stuart X. Zhu. "Challenges at the marketing-operations interface in omni-channel retail environments". Journal of Business Research (2019): https://doi.org/10.1016/j.jbusres.2019.11.034.
    10.1016/j.jbusres.2019.11.034
  10. Baines, Tim; Ziaee Bigdeli, Ali; Sousa, Rui; Schroeder, Andreas. "Framing the servitization transformation process: A model to understand and facilitate the servitization journey". International Journal of Production Economics (2019): 107463. http://dx.doi.org/10.1016/j.ijpe.2019.07.036.
    10.1016/j.ijpe.2019.07.036
  11. Nancy V. Wünderlich; Jens Hogreve; Ilma Nur Chowdhury; Hannes Fleischer; Sahar Mousavi; Julia Rötzmeier-Keuper; Rui Sousa. "Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys". Journal of Business Research (2019): https://doi.org/10.1016/j.jbusres.2019.07.027.
    10.1016/j.jbusres.2019.07.027
  12. Rui Sousa; Giovani J.C. da Silveira. "The relationship between servitization and product customization strategies". International Journal of Operations & Production Management (2019): https://doi.org/10.1108/IJOPM-03-2018-0177.
    10.1108/IJOPM-03-2018-0177
  13. Federico Caniato; Des Doran; Rui Sousa; Harry Boer. "Designing and developing OM research: from concept to publication". International Journal of Operations & Production Management 38 9 (2018): 1836-1856. https://doi.org/10.1108/IJOPM-01-2017-0038.
    10.1108/IJOPM-01-2017-0038
  14. Rui Sousa; Marlene Amorim. "Architectures for multichannel front-office service delivery models". International Journal of Operations & Production Management (2018): https://doi.org/10.1108/IJOPM-10-2015-0612.
    10.1108/IJOPM-10-2015-0612
  15. Rui Sousa; Giovani J.C. da Silveira. "Capability antecedents and performance outcomes of servitization". International Journal of Operations & Production Management 37 4 (2017): 444-467. https://doi.org/10.1108%2Fijopm-11-2015-0696.
    10.1108/IJOPM-11-2015-0696
  16. Voorhees, C.M.; Fombelle, P.W.; Gregoire, Y.; Bone, S.; Gustafsson, A.; Sousa, R.; Walkowiak, T.. "Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens". Journal of Business Research 79 (2017): 269-280. http://www.scopus.com/inward/record.url?eid=2-s2.0-85018267272&partnerID=MN8TOARS.
    10.1016/j.jbusres.2017.04.014
  17. Voss, C.; Perks, H.; Sousa, R.; Witell, L.; Wünderlich, N.V.. "Reflections on context in service research". Journal of Service Management 27 1 (2016): 30-36. http://www.scopus.com/inward/record.url?eid=2-s2.0-84962504131&partnerID=MN8TOARS.
    10.1108/JOSM-04-2015-0115
  18. Sousa, R.; Amorim, M.; Pinto, G.M.; Magalhães, A.. "Multi-channel deployment: A methodology for the design of multi-channel service processes". Production Planning and Control 27 4 (2016): 312-327. http://www.scopus.com/inward/record.url?eid=2-s2.0-84955724414&partnerID=MN8TOARS.
    10.1080/09537287.2015.1125031
  19. Thomé, A.M.T.; Sousa, R.. "Design-manufacturing integration and manufacturing complexity: A contingency investigation of job rotation and co-location". International Journal of Operations and Production Management 36 10 (2016): 1090-1114. http://www.scopus.com/inward/record.url?eid=2-s2.0-84989246354&partnerID=MN8TOARS.
    10.1108/IJOPM-11-2014-0550
  20. Sousa, R.; Amorim, M.; Rabinovich, E.; Sodero, A.C.. "Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?". Decision Sciences 46 3 (2015): 623-657. http://www.scopus.com/inward/record.url?eid=2-s2.0-84930417911&partnerID=MN8TOARS.
    10.1111/deci.12142
  21. Wuenderlich, N.V.; Heinonen, K.; Ostrom, A.L.; Patricio, L.; Sousa, R.; Voss, C.; Lemmink, J.G.A.M.. "Futurizing smart service: implications for service researchers and managers". Journal of Services Marketing 29 6-7 (2015): 442-447. http://www.scopus.com/inward/record.url?eid=2-s2.0-84942112120&partnerID=MN8TOARS.
    10.1108/JSM-01-2015-0040
  22. Thomé, A.M.T.; Sousa, R.S.; Do Carmo, L.F.R.R.S.. "Complexity as contingency in sales and operations planning". Industrial Management and Data Systems 114 5 (2014): 678-695. http://www.scopus.com/inward/record.url?eid=2-s2.0-84902805190&partnerID=MN8TOARS.
    10.1108/IMDS-10-2013-0448
  23. Thomé, A.M.T.; Sousa, R.S.; Do Carmo, L.F.R.R.S.. "The impact of sales and operations planning practices on manufacturing operational performance". International Journal of Production Research 52 7 (2014): 2108-2121. http://www.scopus.com/inward/record.url?eid=2-s2.0-84902543703&partnerID=MN8TOARS.
    10.1080/00207543.2013.853889
  24. Sousa, R.. "The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services". International Journal of Quality and Reliability Management 29 9 (2012): 1019-1037. http://www.scopus.com/inward/record.url?eid=2-s2.0-84866847868&partnerID=MN8TOARS.
    10.1108/02656711211272935
  25. Sousa, R.; Voss, C.. "The impacts of e-service quality on customer behaviour in multi-channel e-services". Total Quality Management and Business Excellence 23 7-8 (2012): 789-806. http://www.scopus.com/inward/record.url?eid=2-s2.0-84865371590&partnerID=MN8TOARS.
    10.1080/14783363.2012.661139
  26. Silveira, G.J.C.D.A.; Sousa, R.S.. "Choosing the right manufacturing paradigm". Industrial Management (Norcross, Georgia) 53 3 (2011): 14-18. http://www.scopus.com/inward/record.url?eid=2-s2.0-79959432392&partnerID=MN8TOARS.
  27. da Silveira, G.J.C.; Sousa, R.S.. "Paradigms of choice in manufacturing strategy: Exploring performance relationships of fit, best practices, and capability-based approaches". International Journal of Operations and Production Management 30 12 (2010): 1219-1245. http://www.scopus.com/inward/record.url?eid=2-s2.0-78449269651&partnerID=MN8TOARS.
    10.1108/01443571011094244
  28. Sousa, R.; Voss, C.A.. "The effects of service failures and recovery on customer loyalty in e-services: An empirical investigation". International Journal of Operations and Production Management 29 8 (2009): 834-864. http://www.scopus.com/inward/record.url?eid=2-s2.0-67849114235&partnerID=MN8TOARS.
    10.1108/01443570910977715
  29. Amaral, P.; Sousa, R.. "Barriers to internal benchmarking initiatives: An empirical investigation". Benchmarking 16 4 (2009): 523-542. http://www.scopus.com/inward/record.url?eid=2-s2.0-70349424726&partnerID=MN8TOARS.
    10.1108/14635770910972441
  30. Pérez-Aróstegui, M.N.; Sousa, R.; Lloréns-Montes, J.. "Quality management practices as a forerunner of absorptive capacity. An empirical study". Investment Management and Financial Innovations 6 3 SPEC. IS (2009): 264-272. http://www.scopus.com/inward/record.url?eid=2-s2.0-78349276116&partnerID=MN8TOARS.
  31. Sousa, R.; Yeung, A.C.L.; Cheng, T.C.E.. "Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality". International Journal of Operations and Production Management 28 7 (2008): 592-614. http://www.scopus.com/inward/record.url?eid=2-s2.0-45749109398&partnerID=MN8TOARS.
    10.1108/01443570810881776
  32. Sousa, R.; Voss, C.A.. "Contingency research in operations management practices". Journal of Operations Management 26 6 (2008): 697-713. http://www.scopus.com/inward/record.url?eid=2-s2.0-53349141239&partnerID=MN8TOARS.
    10.1016/j.jom.2008.06.001
  33. Sousa, R.; Voss, C.A.. "Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation". International Journal of Operations and Production Management 27 9 (2007): 974-997. http://www.scopus.com/inward/record.url?eid=2-s2.0-34547875071&partnerID=MN8TOARS.
    10.1108/01443570710775829
  34. da Costa, J.M.; Horta, I.; Guimarães, N.; Nóvoa, H.; Cunha, J.F.; Sousa, R.. "icBench - A benchmarking tool for Portuguese construction industry companies". International Journal for Housing Science and Its Applications 31 1 (2007): 33-41. http://www.scopus.com/inward/record.url?eid=2-s2.0-33947250139&partnerID=MN8TOARS.
  35. Sousa, R.; Voss, C.A.. "Service quality in multichannel services employing virtual channels". Journal of Service Research 8 4 (2006): 356-371. http://www.scopus.com/inward/record.url?eid=2-s2.0-33646187494&partnerID=MN8TOARS.
    10.1177/1094670506286324
  36. Sousa, R.. "Linking quality management to manufacturing strategy: An empirical investigation of customer focus practices". Journal of Operations Management 21 1 (2003): 1-18. http://www.scopus.com/inward/record.url?eid=2-s2.0-0037213748&partnerID=MN8TOARS.
    10.1016/S0272-6963(02)00055-4
  37. Sousa, R.; Voss, C.A.. "Quality management re-visited: A reflective review and agenda for future research". Journal of Operations Management 20 1 (2002): 91-109. http://www.scopus.com/inward/record.url?eid=2-s2.0-0036465623&partnerID=MN8TOARS.
    10.1016/S0272-6963(01)00088-2
  38. Sousa, R.; Voss, C.A.. "Quality management: Universal or context dependent?". Production and Operations Management 10 4 (2001): 383-404. http://www.scopus.com/inward/record.url?eid=2-s2.0-0001696354&partnerID=MN8TOARS.
Journal issue
  1. Sousa, Rui; Fransoo, Jan; Rabinovich, Elliot; Agatz, Niels. "Special Issue on Innovations, Technologies, and the Economics of Last-Mile Operations". Journal of Operations Management (2025):
    Accepted • Invited editor
  2. Sousa, Rui; Rabetino, R; Kohtamäki, M.; Kowalkowski, C. ; Baines, T.. "Special Issue: Servitization 2.0: Evaluating and progressing servitization-related research from novel conceptual and methodological methods". International Journal of Operations and Production Management (2021):
    Published • Coeditor
  3. Sousa, Rui. "Special Issue on the 2010 European Operations Management Association Conference". International Journal of Operations and Production Management 39 2 (2012):
    Published • Editor
  4. Sousa, Rui. "Special Issue on Quality in Multi-Channel Services Employing Virtual Channels". International Journal of Internet and Enterprise Management 5 4 (2008):
    Published • Editor
Newspaper article
  1. Sousa, Rui. "Publication of over 100 articles in media outlets (newspapers, TV interviews, magazines)", 2000
Working paper
  1. Lim, Stanley; Rabinovich, Elliot; Sousa, Rui; Park, Sungho. 2025. "Home-Delivery-Subscription Services and Their Impact on Omnichannel Grocery Retailing Revenue and Operating Costs".
  2. Rabinovich, Elliot; Sousa, Rui; Park, Sungho; Golara, Sina. 2025. "Omnichannel Retailing as a Balancing Act between In-Store and Home Fulfillment".
  3. Enam, Amia; Dreyer, Heidi; Sousa, Rui. 2025. "Strategy driven channel choice in multichannel consultation service: Implications for service efficiency and effectiveness".
  4. Goncalves, Ricardo; Vlacic, B.; Loureiro, M.; Sousa, Rui. 2024. "The Impact of Open Innovation on the Environmental Sustainability Practices and International Sales Intensity Nexus: A Multi-Country Study".

Other

Other output
  1. Servitization at Schmitt+Sohn Elevators. Teaching case study. 2019. Franco, Miguel; Sousa, Rui.
  2. A Methodology for the Design of Multichannel Service Processes. This paper develops a methodology for the choice of the service channels that support the delivery to customers of the distinct stages of a service process. We build on the principles of Quality Function Deployment (QFD) to develop a stepwise procedure for: i) translating customer requirements into a service concept across distinct service stages; and ii) specifying the channels for customer inter. 2013. Sousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, Ana. http://hdl.handle.net/10400.14/12840.
  3. Service Delivery Across Multiple Direct Channels: Is More Better?. Direct channels exhibit different capabilities in delivering services. Phone-based channels, for instance, provide customers with a more personal level of contact with service providers, relative to the level of contact available through Internet-based channels. When relying on phone-based or Internet-based channels, service providers need to decide which interactive activities will be offered in. 2011. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot. http://hdl.handle.net/10400.14/12842.
  4. Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. This paper identifies relevant operational factors that affect the design of front-office processes in Multi-Channel Service Delivery Systems. Based on two in-depth case studies in banking and telecommunications, we distinguish four operational factors: i) characteristics of the inputs and outputs of the service activities; ii) characteristics of the transformation taking place; iii) the expected. 2010. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12843.
    SOUSA, Rui ; AMORIM, Marlene - Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. In International Annual EurOMA Conference, 17th, Porto, Portugal, 6-9 June 2010. Proceedings of the 17th European Opera
  5. A Framework for the Design of Multi-Channel Services. The objective of this paper is to identify the key strategic design decisions which make up a design specification for Multi-Channel Service Delivery Systems (MC SDSs). Our work extends Roth and Menor¿s (2003) seminal service design framework, based on a theory-building case study conducted in the context of MC retail banking services. We describe and classify a set of SDS design choices which are. 2009. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12850.
Standard or policy
  1. The influence of environmentally sustainable practices in international sales intensity: The moderating roles of open innovation and rule of law. Policy paper published by CEGE (Centre for Research in Management and Economics), Católica Porto Business School.. 2023. Vlacic, B.; Goncalves, Ricardo; Sousa, Rui.
Activities

Oral presentation

Presentation title Event name
Host (Event location)
2024/07/09 Keynote Speaker - Last-mile operations: A conceptualization of the field and future research directions XXII China Marketing International Conference
Chinese Scholar Marketing Association (Zhengzhou, China)
2015/07/05 Keynote Speaker - Operations Management in the Digital Economy XXI International Conference on Industrial Engineering and Operations Management
(Aveiro, Portugal)
2012 Keynote Speaker - "Service Operations Management" Annual Conference of the Brazilian Association of Production Engineering
ABEPRO (Brazil)
2000 Over 25 invited research seminars internationally

Supervision

Thesis Title
Role 		Degree Subject (Type)
Institution / Organization
2025/01 - Current Empowering Metabolic Health Management through Digital Platforms and Advanced Analytics
Co-supervisor
 PhD Program in Engineering and Management (PhD)
Universidade Nova de Lisboa, Portugal
2024/05 - Current Artificial intelligence as infrastructure of smart services
Co-supervisor
 Operations Management (PhD)
Haskayne School of Business, University of Calgary, Canada
2002 - Current Supervision of over 20 MSc theses
Supervisor
2002 - Current Supervision of 9 FCT-funded researchers (junior and post-doc)
Supervisor
Universidade Católica Portuguesa Católica Porto Business School, Portugal
2016 - 2020 The impact of servitization on the performance of manufacturing firms over time: An empirical investigation in the elevator industry
Co-supervisor
Universidade do Porto Faculdade de Engenharia, Portugal
2010 - 2013 Sales and operations planning impact on manufacturing operational performance
Co-supervisor
Pontifícia Universidade Católica do Rio de Janeiro, Brazil
2008 - 2012 New insights on performance assessment and improvement in the construction industry
Co-supervisor
Universidade do Porto Faculdade de Engenharia, Portugal
2007 - 2011 A relação entre a cultura organizacional e o uso de práticas de gestão da qualidade (The relationship between organizational culture and quality management practices)
Co-supervisor
ISEG Lisbon School of Economics and Management, Portugal

Event organisation

Event name
Type of event (Role) 		Institution / Organization
2015 - 2015 Chair, European Operations Management Association Summer School in Operations Management (2015 - 2015)
Seminar (President of the Organising Committee)
 European Operations Management Association, Belgium
2013 - 2013 Practice-Oriented Research Workshop of the European Operations Management Association (2013 - 2013)
Workshop (Co-organisor)
2012 - 2012 Member of organizing committee - 4th World Conference on Production and Operations Management (2012 - 2012)
Conference (Co-organisor)
 European Operations Management Association, Belgium

Production and Operations Management Society (USA), United States
2010 - 2010 Conference Chair, European Operations Management Association (EurOMA) Conference, 2010, Portugal. (2010 - 2010)
Conference (President of the Organising Committee)

Jury of academic degree

Topic
Role 		Candidate name (Type of degree)
Institution / Organization
2003 Participation in over 20 PhD Thesis juries
(Thesis) Main arguer
 Several (PhD)

Conference scientific committee

Conference name Conference host
2000 - Current Member of the scientific committee of over 20 international conferences

Consulting

Activity description Institution / Organization
2000/01/01 - Current Rui Sousa has worked with a number of leading organizations, including Rank Xerox, Siemens, Ministry of Finance of France, EDP (major Portuguese electricity utility), Sonae (largest Portuguese retailer), AIMMAP (Association of Portuguese Metallurgical and Mechanical Engineering Industries), CITEVE (Textile Intelligence Center), among others.

Course / Discipline taught

Academic session Degree Subject (Type) Institution / Organization
2024/01/29 - Current Programme Coordinator - EDEN Doctoral Seminar on Research Methodology in Operations Management, EIASM (The European Institute for Advanced Studies in Management), Belgium (annual). Operations Management (Postgraduate Certificate) European Institute for Advanced Studies in Management, Belgium
2015 - Current Lecturer on the European Operations Management Association Summer School on Service Operations in the Digital Economy Service Operations in the Digital Economy (Doktor (PhD)) European Operations Management Association, Belgium
2011 - Current Lecturer on the European Operations Management Association Summer School in Service Operations Summer School (PhD) European Operations Management Association, Belgium
2008 - Current Lecturer on the European Operations Management Association Doctoral Seminar (Research Design), June 2008-Present (annual). Research methodology (Doctor of Philosophy)
2005 - Current Lecturer on the EDEN Doctoral Seminar on Research Methodology in Operations Management, Case Research Workshop, EIASM (The European Institute for Advanced Studies in Management), Belgium (annual). Case study method (Doctor of Philosophy) European Institute for Advanced Studies in Management, Belgium
2016 - 2019 Lecturer in the Ljubljana Doctoral Summer School, Case Research, Slovenia. (Doctor of Philosophy)

Evaluation committee

Activity description
Role 		Institution / Organization Funding entity
2021 - 2022 Member of the European Foundation for Management Development (EFMD) peer review teams for the EQUIS accreditation of the Cambridge Judge Business School and Warwick Business School
Member
 European Foundation for Management Development, Belgium
2020 - 2020 Member of the European Operations Management Association Fellowship Award, 2020.
Evaluator
 European Operations Management Association, Belgium
2019 - 2019 Member of the evaluation committee for the SERVSIG Christopher Lovelock Award 2019 (American Marketing Assocation).
Evaluator
2007 - 2010 Member of the Evaluation Committee for the Annual Best Paper Award of the International Journal of Operations and Production Management (2007-2010)
Evaluator
2006 - 2006 Member of the Decision Sciences Institute Elwood S. Buffa Best Dissertation Competition, 2006.
Evaluator
 Decision Sciences Institute, United States

Journal scientific committee

Journal title (ISSN) Publisher
2018/01/01 - Current Associate Editor - International Journal of Operations & Production Management Associate Editor
2018/01/01 - Current Associate Editor - Journal of Operations Management
2005/09 - Current Quality Management Journal

Mentoring / Tutoring

Topic Student name
2023/09 - Current EurOMA Mentorship Programme for Junior Faculty Flavio Kubota
Distinctions

Award

2018 Best Conference Paper Award (Category: case studies)
Spring Servitization Conference, Denmark
2001 EFQM PhD Thesis Award - Award for the best PhD thesis in Quality Management.
European Foundation for Quality Management, Belgium

Title

2019 EurOMA Honorary Fellowship
European Operations Management Association, Belgium

Other distinction

2023 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
Stanford University, United States
2022 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
University of Stanford, United States
2021 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
University of Stanford, United States
2020 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
Stanford University, United States
2019 Finalist in POMS' Operational Excellence College Best Paper Competition
Production and Operations Management Society (USA), United States
2015 POMS Outstanding Service Award
2009 Highly Commended Paper - Sousa & Voss, 2009
2008 Highly Commended Conference Paper - da Silveira & Sousa, 2008
2007 Highly Commended paper in the Best Paper Competition of the POMS Service Conference, London - Sousa, 2007
International Business Machines Corp, United States
2007 Highly Commended Paper - Sousa&Voss, 2007
2006 Best article published in "The Quality Magazine" in the year 2006
1992 National Engineering Association Prize - for the highest classification awarded in engineering courses.
1992 Prize Fundação Eng. António de Almeida - for the highest classification awarded in engineering courses.
1992 Spratley Prize - for the highest classification awarded in engineering courses
1992 Centenário Prize - For the highest classification awarded in eng. courses.