Luis Mendes trabalha na Universidade da Beira Interior (Portugal) como professor auxiliar nas áreas de Gestão da Qualidade Gestão da Produção e das operações. Doutorou-se em Gestão pela Universidade da Beira Interior, após uma participação anterior no Programa Europeu de Doutoramento em Empreendedorismo e Gestão de Pequenas Empresas (em Barcelona – Espanha e Växjö – Suécia). Os seus recentes interesses de investigação incluem o papel geral das partes interessadas na gestão da qualidade, a abordagem estratégica de Recursos Humanos na gestão da mudança e na gestão de serviços públicos, a gestão da qualidade e o seu papel na sustentabilidade. As suas atividades de investigação têm sido desenvolvidas no Centro de Estudos Avançados em Gestão e Economia (CEFAGE-UBI), Covilhã, Portugal. Luis Mendes (lmendes@ubi.pt) is working at the University of Beira Interior (Portugal) as professor in the fields of Quality Management, and Production and Operations Management. He received his PhD in business at the University of Beira Interior, after a previous participation in the European Doctoral Program in Entrepreneurship and Small Business Management (in Barcelona – Spain and Växjö – Sweeden). His recent research interests include the general role of Stakeholders in quality management, the Human Resources strategic approach in managing change, and in public services management, and Quality management's role in sustainability. His research activities have been developed at the Advanced Studies in Management & Economics Research Center (CEFAGE-UBI), Covilhã, Portugal.

Personal identification

Full name
Luis Mendes

Citation names

  • Mendes, Luis

Author identifiers

Ciência ID


  • (351) 275319845 (Professional)


  • Estrada do Sineiro, Polo IV, 6200-209, Covilhã, Covlhã, Portugal (Professional)


Knowledge fields

  • Social Sciences - Economics and Business


Language Speaking Reading Writing Listening Peer-review
Portuguese (Mother tongue)
Spanish; Castilian Upper intermediate (B2) Upper intermediate (B2) Upper intermediate (B2) Upper intermediate (B2) Upper intermediate (B2)
English Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1) Advanced (C1)
French (Mother tongue)
Degree Classification
2001/01/01 - 2005/07/11
Gestão (Doutoramento)
Universidade da Beira Interior Faculdade de Ciências Sociais e Humanas, Portugal
"A Gestão da Qualidade Nas Pme Industriais Portuguesas - Perspectiva Baseada Nos Stakeholders" (THESIS/DISSERTATION)
1997/01/01 - 1997/07/15
European Doctoral Program in Entrepreneurship and Small Business Management (Curso de doutoramento (conclusão de unidades curriculares))
Universitat Autònoma de Barcelona, Spain

Vaxjo University School of Management and Economics, Sweden
1994/09/15 - 1996/06/15
Gestão (Mestrado)
Universidade da Beira Interior Faculdade de Ciências Sociais e Humanas, Portugal
"A gestão da qualidade nas empresas industriais - O caso da Região da Beira Interior" (THESIS/DISSERTATION)
Muito Bom
1985/09/15 - 1991/07/15
Gestão de Empresas (Licenciatura)
Universidade da Beira Interior Faculdade de Ciências Sociais e Humanas, Portugal

Teaching in Higher Education

Host institution
1991/09/14 - Current Assistant Professor (University Teacher) Universidade da Beira Interior Faculdade de Ciências Sociais e Humanas, Portugal


  1. Mendes, L.; Nunes, A.; Sequeira, T.. Human capital: Effects on growth of nations and firms. 2012.
Book chapter
  1. Luis Mendes. "Corporate Social Responsibility and Total Quality Management: The Stakeholders’ Value Creation Debate Revisited". 255-283. Springer International Publishing, 2018.
  2. Luis Mendes. "TQM and Knowledge Management". In An Integrated Approach Towards Tacit Knowledge Management. United States, 2017.
Conference paper
  1. Lourenço, Luis; Mendes, Luis; Carlos, Vera S.. "ISO 9001 Certification: Motivations, Benefits and Impact on Organizational Performance". Paper presented in Third Annual Conference of the European Decision Sciences Institute - Organizational Performance, Istambul, 2012.
Journal article
  1. Andrade, José; Mendes, Luis; Franco, Mário. "The Effect of Owner-Managers’ Personality Traits on Organisational Ambidexterity in the Context of Small and Medium-Sized Enterprises". Sustainability 16 2 (2024): 507. http://dx.doi.org/10.3390/su16020507.
  2. José Andrade; Mário Franco; Luis Mendes. "Facilitating and Inhibiting Effects of Organisational Ambidexterity in SME: an Analysis Centred on SME Characteristics". Journal of the Knowledge Economy (2023): https://doi.org/10.1007/s13132-021-00831-9.
  3. Luis Mendes. "SERVICE QUALITY RELEVANT ATTRIBUTES TOWARDS A FUTURE EXCELLENCE-BASED FITNESS CENTRE CLASSIFICATION IN RIO DE JANEIRO". International Journal for Quality Research 16 3 (2022): 917-938. http://dx.doi.org/10.24874/ijqr16.03-18.
  4. Pinho, C.; Franco, M.; Mendes, L.. "Influence of web portals on management support and university performance: an information quality perspective". Quality and Quantity (2022): http://www.scopus.com/inward/record.url?eid=2-s2.0-85122291128&partnerID=MN8TOARS.
  5. José Andrade; Mário Franco; Luis Mendes. "Technological capacity and organisational ambidexterity: the moderating role of environmental dynamism on Portuguese technological SMEs". Review of Managerial Science 15 7 (2021): 2111-2136. https://doi.org/10.1007/s11846-020-00416-x.
  6. de Farias, E.; Mendes, L.; Nascimento, M.; Morais, E.. "RELEVANCE OF SERVICE QUALITY ATTRIBUTES IN FITNESS CENTRES IN RIO DE JANEIRO: COMPARING STAKEHOLDERS’ PERCEPTIONS". International Journal for Quality Research 15 1 (2021): 329-352. http://www.scopus.com/inward/record.url?eid=2-s2.0-85101837521&partnerID=MN8TOARS.
  7. Pinho, C.; Franco, M.; Mendes, L.. "Application of innovation diffusion theory to the E-learning process: higher education context". Education and Information Technologies 26 1 (2021): 421-440. http://www.scopus.com/inward/record.url?eid=2-s2.0-85087653612&partnerID=MN8TOARS.
  8. "Acceptance and use of information technology: context of Portuguese universities". Information and Learning Sciences ahead-of-p ahead-of-p (2020): http://dx.doi.org/10.1108/ils-02-2020-0030.
  9. "Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity". Total Quality Management & Business Excellence (2020): 1-35. http://dx.doi.org/10.1080/14783363.2020.1832460.
  10. Mascarenhas, C.; Mendes, L.; Marques, C.; Galvão, A.. "Exploring CSR’s influence on employees’ attitudes and behaviours in higher education". Sustainability Accounting, Management and Policy Journal 11 4 (2020): 653-678. http://www.scopus.com/inward/record.url?eid=2-s2.0-85084211310&partnerID=MN8TOARS.
  11. Santos, G.; Marques, C.S.; Justino, E.; Mendes, L.. "Understanding social responsibility's influence on service quality and student satisfaction in higher education". Journal of Cleaner Production 256 (2020): http://www.scopus.com/inward/record.url?eid=2-s2.0-85080065820&partnerID=MN8TOARS.
  12. Cláudia Pinho; Mário Franco; Luis Mendes. "Exploring the conditions of success in e-libraries in the higher education context through the lens of the social learning theory". Information & Management (2019): 103208-103208. https://doi.org/10.1016/j.im.2019.103208.
  13. Mendes, Luis. "THE INFLUENCE OF SERVICE QUALITY ON USERS' BEHAVIOURAL INTENTIONS IN DEVELOPING COUNTRIES: A CROSS-SECTIONAL STUDY IN CAPE VERDE'S PUBLIC HOSPITALS". International Journal for Quality Research (2019): http://dx.doi.org/10.24874/ijqr13.02-08.
  14. Rozélia Laurett; Luis Mendes. "EFQM model’s application in the context of higher education". International Journal of Quality & Reliability Management 36 2 (2019): 257-285. https://doi.org/10.1108/IJQRM-12-2017-0282.
  15. Azevedo, S.G.; Sequeira, T.; Santos, M.; Mendes, L.. "Biomass-related sustainability: A review of the literature and interpretive structural modeling". Energy 171 (2019): 1107-1125. http://www.scopus.com/inward/record.url?eid=2-s2.0-85060916074&partnerID=MN8TOARS.
  16. Galvão, A.; Mendes, L.; Marques, C.; Mascarenhas, C.. "Factors influencing students’ corporate social responsibility orientation in higher education". Journal of Cleaner Production 215 (2019): 290-304. http://www.scopus.com/inward/record.url?eid=2-s2.0-85060331001&partnerID=MN8TOARS.
  17. Cláudia Pinho; Mário Franco; Luis Mendes. "Web portals as tools to support information management in higher education institutions: A systematic literature review". International Journal of Information Management 41 (2018): 80-92. https://doi.org/10.1016/j.ijinfomgt.2018.04.002.
  18. Danilo Marchiori; Luís Mendes. "Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature". Total Quality Management & Business Excellence (2018): https://doi.org/10.1080/14783363.2018.1468247.
  19. Claudia Dias; Luís Mendes. "Protected Designation of Origin (PDO), Protected Geographical Indication (PGI) and Traditional Speciality Guaranteed (TSG): A bibiliometric analysis". Food Research International 103 (2018): 492-508. https://doi.org/10.1016/j.foodres.2017.09.059.
  20. Rodrigues, M.; Mendes, L.. "Mapping of the literature on social responsibility in the mining industry: A systematic literature review". Journal of Cleaner Production 181 (2018): 88-101. http://www.scopus.com/inward/record.url?eid=2-s2.0-85042373595&partnerID=MN8TOARS.
  21. Pedro, E.; Mendes, L.; Lourenço, L.. "Perceived service quality and students' satisfaction in higher education: The influence of teaching methods". International Journal for Quality Research 12 1 (2018): 165-192. http://www.scopus.com/inward/record.url?eid=2-s2.0-85042865076&partnerID=MN8TOARS.
  22. Mendes, L.; Jesus, J.. "Influence of total quality-based human issues on organisational commitment". Total Quality Management and Business Excellence 29 3-4 (2018): 260-286. http://www.scopus.com/inward/record.url?eid=2-s2.0-84966711858&partnerID=MN8TOARS.
  23. Cláudia Pinho; Luis Mendes. "IT in lean-based manufacturing industries: systematic literature review and research issues". International Journal of Production Research 55 24 (2017): 7524-7540. https://doi.org/10.1080/00207543.2017.1384585.
  24. Andrade, J.; Mendes, L.; Lourenço, L.. "Perceived psychological empowerment and total quality management-based quality management systems: an exploratory research". Total Quality Management and Business Excellence 28 1-2 (2017): 76-87. http://www.scopus.com/inward/record.url?eid=2-s2.0-84930705875&partnerID=MN8TOARS.
  25. Veiga, P.; Mendes, L.; Lourenço, L.. "A retrospective view of statistical quality control research and identification of emerging trends: a bibliometric analysis". Quality and Quantity 50 2 (2016): 673-692. http://www.scopus.com/inward/record.url?eid=2-s2.0-84957942504&partnerID=MN8TOARS.
  26. Mendes, L.; MacHado, J.. "Employees skills, manufacturing flexibility and performance: A structural equation modelling applied to the automotive industry". International Journal of Production Research 53 13 (2015): 4087-4101. http://www.scopus.com/inward/record.url?eid=2-s2.0-84929518847&partnerID=MN8TOARS.
  27. Miraldes, T.; Garrido Azevedo, S.; Charrua-Santos, F.B.; Mendes, L.A.F.; Oliveira Matias, J.C.. "IT applications in logistics and their influence on the competitiveness of companies/supply chains". Analele Stiintifice ale Universitatii Al I Cuza din Iasi - Sectiunea Stiinte Economice 62 1 (2015): 115-140. http://www.scopus.com/inward/record.url?eid=2-s2.0-84934286822&partnerID=MN8TOARS.
  28. Mendes, L.; Lourenço, L.. "Factors that hinder quality improvement programs’ implementation in SME: Definition of a taxonomy". Journal of Small Business and Enterprise Development 21 4 (2014): 690-715. http://www.scopus.com/inward/record.url?eid=2-s2.0-84927510748&partnerID=MN8TOARS.
  29. Mendes, L.; de Jesus José Gil Fradique, M.. "Influence of leadership on quality nursing care". International Journal of Health Care Quality Assurance 27 5 (2014): 439-450. http://www.scopus.com/inward/record.url?eid=2-s2.0-84906551537&partnerID=MN8TOARS.
  30. Mendes, L.; Carlos, V.; Lourenç, L.. "The influence of TQM on organizational commitment, organizational citizenship behaviours, and individual performance". Transylvanian Review of Administrative Sciences 2014 (2014): 111-130. http://www.scopus.com/inward/record.url?eid=2-s2.0-84921482272&partnerID=MN8TOARS.
  31. Faria, N.; Mendes, L.. "Organizational image's partial mediation role between quality and users' satisfaction". Service Industries Journal 33 13-14 (2013): 1275-1293. http://www.scopus.com/inward/record.url?eid=2-s2.0-84885954905&partnerID=MN8TOARS.
  32. Mendes, L.A.F.. "Senior managers and SMES' propensity to quality improvement programs - a comparative analysis,Senior manažeri a tendence malých a stredních podniku k programum zlepšování kvality - srovnávací analýza". E a M: Ekonomie a Management 16 4 (2013): 89-103. http://www.scopus.com/inward/record.url?eid=2-s2.0-84890326760&partnerID=MN8TOARS.
  33. Nunes, P.M.; Serrasqueiro, Z.; Nunes, A.; Mendes, L.. "The relationship between growth of companies and labour productivity in Portuguese SMES: A dynamic panel data approach". Transformations in Business and Economics 12 3 (2013): 20-39. http://www.scopus.com/inward/record.url?eid=2-s2.0-84890052738&partnerID=MN8TOARS.
  34. Fradique, M.J.; Mendes, L.. "Effects of leadership in improving the quality of nursing care,Efeitos da liderança na melhoria da qualidade dos cuidados de enfermagem,Efectos de liderazgo en la mejora de la calidad de los cuidados de enfermería". Revista de Enfermagem Referencia 2013 10 (2013): http://www.scopus.com/inward/record.url?eid=2-s2.0-85109571357&partnerID=MN8TOARS.
  35. Luis Mendes. "Employees’ involvement and quality improvement in manufacturing small and medium enterprise (SME): A comparative analysis". AFRICAN JOURNAL OF BUSINESS MANAGEMENT 6 23 (2012): https://doi.org/10.5897%2Fajbm12.234.
  36. Mendes, L.; Nunes, A.; Sequeira, T.. "Influence of human capital on firms' and nations' performance. A bi-disciplinary literature review". Argumenta Oeconomica 29 2 (2012): 5-32. http://www.scopus.com/inward/record.url?eid=2-s2.0-84869449556&partnerID=MN8TOARS.
  37. Mendes, L.A.F.. "Motivations behind ISO 9000, early implementation problems and perceived benefits in manufacturing sme: A portuguese case study". Actual Problems of Economics 4 (2010): 262-283. http://www.scopus.com/inward/record.url?eid=2-s2.0-77952391530&partnerID=MN8TOARS.
  38. Maçãs Nunes, P.; Serrasqueiro, Z.; Mendes, L.; Sequeira, T.N.. "Relationship between growth and R&D intensity in low/tech and high/tech Portuguese service SMEs". Journal of Service Management 21 3 (2010): 291-320. http://www.scopus.com/inward/record.url?eid=2-s2.0-84993016520&partnerID=MN8TOARS.