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João Correia dos Santos holds a PhD from Instituto Superior Técnico, and has an MSc in E-Commerce from Coventry University. Additionally he has experience as trainer for Data Engineer with Microsoft and cloud technologies, he is also a Certified ITIL Service Design by APMG International. João Correia dos Santos is a researcher at INOV at Lisbon, his research work is focused on service design and digital transformation. Throughout, his carrier, João has participated in various information systems projects. João Correia dos Santos, published 5 articles in journals and 2 section(s) of books. Works in the area(s) of Exact Sciences with emphasis on Communications Networks & Internet-of-Things, Competitiveness; business intelligence; outsourcing; pervasive computing; Internet; Cloud Computing; Software as a Service; Data Processing & Analysis; Enterprise Computing.
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Identification

Personal identification

Full name
João Paulo Correia dos Santos

Citation names

  • Santos, João Correia

Author identifiers

Ciência ID
6F13-A894-B0AF
ORCID iD
0000-0003-2895-6138

Knowledge fields

  • Exact Sciences - Computer and Information Sciences - Information Science
  • Exact Sciences - Computer and Information Sciences

Languages

Language Speaking Reading Writing Listening Peer-review
Portuguese (Mother tongue)
English Advanced (C1) Proficiency (C2) Advanced (C1) Proficiency (C2) Proficiency (C2)
Education
Degree Classification
2010/09/01 - 2018/05/18
Concluded
 Doutor em Engenharia e Gestão (Doutoramento)
Universidade de Lisboa Instituto Superior Técnico, Portugal
"Optimising IT Outsourcing services by managing the balance between standardisation and customisation - a provider's perspective" (THESIS/DISSERTATION)
 Distinção
2018
Concluded
 Engenharia e Gestão (Doutoramento)
Major in Sem especialidade
Universidade de Lisboa Instituto Superior Técnico, Portugal
"Optimising IT outsourcing services by managing the balance between standardisation and customisation - a providers´ perspective" (THESIS/DISSERTATION)
2008/09/01 - 2009/06/30
Concluded
 Comércio Electrónico e Internet (Mestrado)
Universidade Aberta, Portugal
2000/09/01 - 2001/06/30
Concluded
 MSC E-commerce (Master)
Major in E-commerce applications and technology
Coventry Lanchester Polytechnic, United Kingdom
 Merit
1995/09/01 - 1999/07/30
Concluded
 Informática de Gestão (Licenciatura)
Universidade Autónoma de Lisboa, Portugal
 13
Outputs

Publications

Book chapter
  1. Correia dos Santos, João; Mira da Silva, Miguel. "Data Envelopment Analysis for Measuring and Evaluating Efficiency on IT Outsourcing Operations". In Enterprise Information Systems and the Digitalization of Business Functions, 321-353. IGI Global, 2017.
    10.4018/978-1-5225-2382-6.ch015
  2. Porfírio, José António; Dos Santos, João Correia. "Online Social and Business Networks’ Implications for Corporate Strategy". In Handbook of Research on Business Social Networking, 619-644. United States: IGI Global, 2012.
    10.4018/978-1-61350-168-9.ch033
Conference paper
  1. Costa, Pedro; Santos, Joao Paulo; Da Silva, Miguel Mira. "Evaluation Criteria for Cloud Services". 2013.
    10.1109/cloud.2013.70
  2. Cruz-Cunha, MariaManuela; Varajão, João; Powell, Philip; Martinho, Ricardo; Porfírio, JoséAntónio; dos Santos, JoãoCorreia. "Business Intelligence as a Service - Strategic Tool for Competitiveness". Paper presented in ENTERprise Information Systems, 2011.
    10.1007/978-3-642-24358-5_11
Journal article
  1. Jo¿ã, N.A.; Santos, o Correia Dos; Silva, Miguel Mira Da. "Optimising IT outsourcing services by managing the balance between standardisation and customisation - a providers' perspective". International Journal of Business Information Systems 37 1 (2021): 78. http://dx.doi.org/10.1504/ijbis.2021.115070.
    10.1504/ijbis.2021.115070
  2. Correia dos Santos, João; Mira da Silva, Miguel. "Measuring and Evaluating Efficiency on IT Outsourcing operations through Data Envelopment Analysis". International Journal of Enterprise Information Systems 12 1 (2016): 1-20. http://dx.doi.org/10.4018/ijeis.2016010101.
    10.4018/ijeis.2016010101
  3. dos Santos, João Correia; da Silva, Miguel Mira. "Price management in IT outsourcing contracts. The path to flexibility". Journal of Revenue and Pricing Management 14 5 (2015): 342-364. http://dx.doi.org/10.1057/rpm.2014.41.
    10.1057/rpm.2014.41
  4. Correia dos Santos, João; Mira da Silva, Miguel. "Mapping Critical Success Factors for IT Outsourcing". International Journal of Enterprise Information Systems 11 1 (2015): 62-84. http://dx.doi.org/10.4018/ijeis.2015010105.
    10.4018/ijeis.2015010105
  5. Santos, João; Silva, Miguel. "Cost Management in IT Outsourcing Contracts: The Path to Standardization". Journal of Outsourcing & Organizational Information Management (2012): 1-17. http://dx.doi.org/10.5171/2012.948731.
    10.5171/2012.948731
Activities

Course / Discipline taught

Academic session Degree Subject (Type) Institution / Organization
2023/09/02 - 2023/11/01 Data Engineering (Curso de Especialização Tecnológica) Associação para o Desenvolvimento do Instituto Superior Técnico, Portugal
2021/12/02 - 2023/03/01 Digital Business Development (Curso de Especialização Tecnológica) Associação para o Desenvolvimento do Instituto Superior Técnico, Portugal