Identification
Personal identification
- Full name
- Marcya Gonzáles Santiago
Citation names
- Gonzáles Santiago, Marcya
- Gonzáles-Santiago, Marcya
- Gonzáles-Santiago, M. S
- Gonzáles-Santiago, Marcya Stefany
Author identifiers
- Ciência ID
- 9914-53FE-8A1B
- ORCID iD
- 0000-0001-6596-8264
Email addresses
- marcya_stefany_santiago@iscte-iul.pt (Professional)
Websites
- https://ciencia.iscte-iul.pt/authors/marcyagonzalessantiago (Scholar)
- https://scholar.google.com/citations?user=UahZTzkAAAAJ (Scholar)
Knowledge fields
- Social Sciences - Economics and Business - Business and Management
Languages
Language | Speaking | Reading | Writing | Listening | Peer-review |
---|---|---|---|---|---|
Spanish; Castilian (Mother tongue) | |||||
Portuguese | Advanced (C1) | Advanced (C1) | Advanced (C1) | Advanced (C1) | Advanced (C1) |
English | Advanced (C1) | Advanced (C1) | Advanced (C1) | Advanced (C1) | Advanced (C1) |
Italian | Intermediate (B1) | Intermediate (B1) | Intermediate (B1) | Intermediate (B1) | Intermediate (B1) |
Education
Degree | Classification | |
---|---|---|
2019/10/14 - 2024/10/13
Concluded
|
Ph.D. in Management (Doutoramento)
Major in Marketing Specialization
ISCTE-Instituto Universitário de Lisboa, Portugal
"The Impact of New Technologies on the Cruise Passenger's Experience: From Flow to Well-being " (THESIS/DISSERTATION)
|
with Distinction |
2016/09/12 - 2018/06/28
Concluded
|
The Master of Science (MSc) in International Marketing and Management (Master)
Major in Marketing
ISM Vadybos ir Ekonomikos Universitetas - Vilniuje, Lithuania
"Service Recovery Influence on Consumer’s Complaint Intention to Obtain Benefits. The Case of The Cruise Ship Industry" (THESIS/DISSERTATION)
|
9 out of 10 LT / 17 out of 20 PT |
2008/01/07 - 2008/06/13
Concluded
|
Licentiate Degree In Tourism and Hotel Management (Licence)
Major in Turismo y Hotelería
Universidad San Martin de Porres Facultad de Ciencias de la Comunicación Turismo y Psicología, Peru
|
Unanimously approved |
2003/03/03 - 2008/02/29
Concluded
|
Bachelor Degree In Tourism and Hotel Management (Bachelor)
Major in Turismo y Hotelería
Universidad San Martin de Porres Facultad de Ciencias de la Comunicación Turismo y Psicología, Peru
|
15 out of 20 PE / PT |
Affiliation
Science
Category Host institution |
Employer | |
---|---|---|
2022 - Current | Research Assistant (Research) | Business Research Unit (UNITE-IUL), Portugal |
ISCTE-Instituto Universitário de Lisboa, Portugal |
Positions / Appointments
Category Host institution |
Employer | |
---|---|---|
2019/05 - 2020/03 | Travel Agent | Viagens el Corte Ingles, Portugal |
2015/02 - 2016/05 | Shore Excursion | Celebrity Cruises, Inc., United States |
2011/04 - 2014/11 | Guest Relations Officer | Celebrity Cruises, Inc., United States |
2009/12 - 2011/04 | Dining Room Server | Celebrity Cruises, Inc., United States |
2007/12 - 2008/04 | Tourist Guide and Event Coordinator at Publishing House of the Congress | Congreso de La Republica del Perú, Peru |
2006/12 - 2007/03 | Restaurant Server | Tossed Franchise Corporation , United States |
2005/07 - 2005/10 | Assistant of Tourist Promotion | Centro de Información Turística del Perú - CIT PERÚ, Peru |
Outputs
Publications
Conference abstract |
|
Conference paper |
|
Journal article |
|
Thesis / Dissertation |
|
Activities
Oral presentation
Presentation title | Event name Host (Event location) |
|
---|---|---|
2023/09/28 | Cruise Tourism Sustainability and Society: An Exploration of Stakeholders and Practice | 10th RMER Conference: Sustainable and Responsible Management- A decade of Integrating Knowledge and Creating Societal Impact
through Innovation and Entrepreneurship
Iscte Business School (Lisbon, Portugal)
|
2022/08/14 | CONFERENCE POSTER: Technologies in the Cruise Tourism Services: A Systematic and bibliometric approach | 2022 AMA Summer Academic Conference
American Marketing Association (Chicago, United States)
|
2021/09/22 | The Impact of New Technologies on The Cruise Travelers Experience: A Literature Review | 14th Annual Conference of The Euromed Business Academy – 2021
EMAB Conferences (Online)
|
Conference scientific committee
Conference name | Conference host | |
---|---|---|
2023/09/26 - 2023/09/28 | 10th RMER Conference: Sustainable and Responsible Management- A decade of Integrating Knowledge and Creating Societal Impact through Innovation and Entrepreneurship | Iscte Business School |
2022/08/12 - 2022/08/14 | 2022 AMA Summer Academic Conference | American Marketing Association |
2021/09/22 - 2021/09/24 | 14th Annual Conference of The Euromed Business Academy – 2021 | EMAB Conferences |
2018/11/15 - 2018/11/16 | 32nd IBIMA International Conference – 2018 | IBIMA |
Distinctions
Award
2022 | Doctoral Scholarship
Fundação para a Ciência e a Tecnologia, Portugal
|
2006 | Third Place in Gastronomic Contest 25 Anniversary
Universidad San Martin de Porres Facultad de Ciencias de la Comunicación Turismo y Psicología, Peru
|
2006 | Third Place In National Food Category “Sabores Peruanos”
Museo de la Nación, Peru
|
2005 | First Place In Gastronomic Contest - spring contest USMP
Universidad San Martin de Porres Facultad de Ciencias de la Comunicación Turismo y Psicología, Peru
|