Book |
- Teixeira De Sousa, S.D.; Nunes, E.M.P.; Da Silva Lopes, I.. Uncertainty characterization of performance measure: A fuzzy
logic approach. 2015.
10.1007/978-94-017-7236-5_34
- Acuna Idrogo, Aurelia Altemira; Paladini, Edson Pacheco; Arezes, Pedro Miguel F. M.; Sousa, Sergio. Integrated Management
Systems - SIG: A model for SMEs. 2011.
- Neto, HV; Arezes, PM; Sousa, SD; Martorell, S; Soares, CG; Barnett, J; Sousa, Sérgio Dinis Teixeira de; et al. New performance
indicators for the health and safety domain: A benchmarking use perspective. Spain: CRC press. 2009.
Published
|
Book chapter |
- Sérgio D. Sousa; Duc T. Pham. "Quality Control in Remanufacturing: Distinguishing Features and Techniques". 2023.
10.1007/978-3-031-17629-6_57
- Angelica Mufato Reis; Juliana Vieira Schmidt Teixeira; Lizandra Garcia Lupi Vergara; Sérgio Dinis Teixeira de Sousa. "Worker
Location-Based Safety Performance Indicator". 2020.
10.1007/978-3-030-41486-3_8
- Morais, Valter R.; Sousa, Sergio D.; Lopes, Isabel; Ao, SI; Gelman, L; Hukins, DWL; Hunter, A; et al. "Implementation of a
Lean Six Sigma Project in a Production Line". 847-852. 2015.
- Sousa, Sérgio Dinis Teixeira de; Eusébio Nunes; Lopes, Isabel; De Sousa, S.D.T.; Nunes, E.M.P.; Da Silva Lopes, I.. "Uncertainty
Components in Performance Measures". In IAENG Transactions on Engineering Technologies - Special Issue of the World Congress
on Engineering 2012, 701-716. in press: Springer, 2013.
Published • 10.1007/978-94-007-6190-2-57
|
Conference abstract |
- Sousa, Sérgio Dinis Teixeira de; Susana Barros. "O contributo das quatro matrizes do QFD para um sistema de melhoria contínua".
Paper presented in 33º Colóquio da Qualidade, Évora, 2008.
Published
|
Conference paper |
- Sousa, S.D.; Dias, L.S.; Nunes, E.P.. "Assessment of Alternative Quality Control Plans in Dynamic Contexts: A Simulation Approach".
2024.
10.1007/978-3-031-38165-2_52
- Barros, B.; Rodrigues, C.; Sousa, S.; Nunes, E.. "Implementation of a Quality Cost Management Model: Case Study from the Textile
Industry Sector". 2023.
10.1007/978-3-031-43670-3_20
- Reis, A.M.; de Sousa, S.D.T.; Costa, L.. "Wastes Identification Through Kaizen Events: A Case Study in the Automotive Sector".
2023.
10.1007/978-3-031-17629-6_24
- Sousa, S.D.; Telhada, J.; Nunes, E.P.. "USING COST OF QUALITY TO SELECT ALTERNATIVE SUPPLIERS AND DETERMINE INCOMING INSPECTION
IN DYNAMIC CONTEXTS". 2023.
- Reis, A.M.; Costa, J.M.; Sousa, S.D.; Costa, L.. "Assessing a customer complaint indicator: a case study in the automotive
sector". 2022.
- Dias, L.S.; Nunes, E.P.; Sousa, S.D.. "Quality Cost of 100% Inspection on Manufacturing Processes: Advantages of using a Simulation
Approach". 2022.
10.1109/IEEM55944.2022.9989837
- Barragán-Landy, M.F.; Sousa, S.; Romero, F.. "Adaptation mechanisms and service quality dimensions in dynamic and turbulent
environments: Empirical results". 2021.
10.3233/ATDE210111
- Sousa, S.; Nunes, E.. "Inspection and Repair Cost Modeling Granularity: A Pragmatic Approach". 2021.
10.1109/DASA53625.2021.9682383
- Barros, A.; Sousa, S.; Nunes, E.. "Performance indicators in the construction industry: A study with Portuguese companies".
2020.
10.1088/1757-899X/800/1/012008
- Landy, M.F.B.; Sousa, S.; Romero, F.. "Service quality factors in the construction sector: A literature review". 2020.
10.1088/1757-899X/800/1/012035
- Dias, J.; Nunes, E.; Sousa, S.. "Productivity improvement of transmission electron microscopes - A case study". 2020.
10.1016/j.promfg.2020.10.217
- Duarte, B.M.; Sousa, S.D.. "Supplier pre-qualification method for the Portuguese construction industry". 2020.
10.1016/j.promfg.2020.10.237
- Barragán-Landy, M.; Sousa, S.; Romero, F.; Leão, C.. "A proposed representative sampling methodology". 2020.
10.34190/ERM.20.067
- Pinto, L.; Nunes, E.; Sousa, S.. "A framework to improve training and development of workers' technical skills: Effects on
operational performance during company relocation". 2020.
10.1016/j.promfg.2020.10.251
- Sousa, S.; Teixeira, R.; Nunes, E.. "Assessing the COVID-19 Performance Indicators Used in the Portuguese Daily Situation
Report". 2020.
10.1109/DASA51403.2020.9317138
- Sousa, S.D.; Nunes, E.P.. "Quality control strategy based on quality cost models with uncertain parameters". 2019.
- Barbosa, Flávia Vieira; Sousa, Sérgio; Teixeira, S. F. C. F.; Teixeira, J. Carlos; Barbosa, F.V.; Sousa, S.D.T.; Teixeira,
S.F.C.F.; Teixeira, J.C.F.. "Application of DOE for the study of a multiple jet impingement system". 2019.
10.1007/978-3-030-24302-9_1
- Sousa, S.; Nunes, E.. "Integrating quality costs and real time data to define quality control". 2019.
10.1016/j.promfg.2020.01.125
- Oliveira, R.; Taki, S.A.; Sousa, S.; Salimi, M.A.. "Global process effectiveness: When overall equipment effectiveness meets
adherence to schedule". 2019.
10.1016/j.promfg.2020.01.123
- Nunes, E.; Sousa, S.. "A dynamic programming model for designing a quality control plan in a manufacturing process". 2019.
10.1016/j.promfg.2020.01.073
- Vieira, A.; Soares, N.; Sousa, S.D.. "Implementing the balanced scorecard in excel for small and medium enterprises". 2018.
10.1109/IEEM.2017.8290314
- Estrada, R.; Sousa, S.; Lopes, I.. "Performance assessment system development based on performance prism in social services".
2018.
10.1109/IEEM.2017.8290013
- Soares, J.C.F.; Tereso, A.P.; Sousa, S.D.T.. "Use of analytic hierarchy process (AHP) to support the decision-making about
destination of a batch of defective products with alternatives of rework and discard". 2018.
10.1007/978-3-319-71583-4_25
- Sousa, S.D.; Nunes, E.P.; Silva, R.S.. "Knowledge management in a dynamic manufacturing context: A case study". 2018.
10.3233/978-1-61499-898-3-1082
- Vieira, A.; Nunes, E.; Sousa, S.. "Key inefficiencies and improvement opportunities in the textile sector: A case study".
2018.
10.3233/978-1-61499-898-3-993
- Estrada, R.; Sousa, S.; Lopes, I.. "Performance prism applicability in the social service sector". 2017.
- Sousa, S.D.; Nunes, E.P.; Lopes, I.S.. "Using fuzzy logic to characterize uncertainty during the design and use stages of
performance measurement". 2014.
- Rodrigues, M.A.; Leão, C.P.; Nunes, E.; Sousa, S.; Arezes, P.; Rodrigues, Matilde A.; Leao, Celina P.; et al. "The application
of a fuzzy approach to the analysis of OSH practitioners level of risk acceptance". 2014.
10.1115/IMECE2014-40069
- Teixeira, H.N.; Lopes, I.S.; Sousa, S.D.. "Diagnosis of quality problems in a footwear SME". 2012.
- Abreu, P.; Sousa, S.; Lopes, I.. "Using six sigma to improve complaints handling". 2012.
- Sousa, S.D.; Nunes, E.; Lopes, I.S.; Sousa, Sérgio; Nunes, Eusébio; Lopes, Isabel. "Data Quality Assessment in Performance
Measurement". 2012.
- Sousa, Sérgio Dinis Teixeira de; Pedro Arezes; Aurelia Altemira Acuña Idrogo; Edson Pacheco Paladini. "Sistema Integrado de
Gestão – SIG: Um modelo para as PMEs". Paper presented in Colóquio Internacional de Segurança e Higiene Ocupacionais -
SHO2011 (International Symposium on Occupational Health and Hygiene), Guimarães, 2011.
Published
- Sousa, Sérgio Dinis Teixeira de; Carlos Riesenberger. "Application of the Six Sigma methodology in customer complaints management".
Paper presented in in program and proceedings of the 21st Annual conference of the Production and Operations Management
Society - POM 2010, Vancouver, 2010.
Published
- Sousa, Sérgio Dinis Teixeira de; Eusébio Nunes. "Fuzzy Performance Measures in a High Uncertainty Context". Paper presented
in IX Congreso Galego de Estatística e Investigación de Operacións, Ourense, 2009.
Published
- Sousa, Sérgio Dinis Teixeira de; Pedro Arezes; Hernâni Neto. "Novos Indicadores de Desempenho em Matéria de Segurança e Saúde
no Trabalho: Perspectiva de Utilização em Benchmarking". Paper presented in Colóquio Internacional sobre Segurança e Higiene
Ocupacionais - SHO2008, Guimarães, 2008.
Published
- Sousa, Sérgio Dinis Teixeira de; Eusébio Nunes. "On the design of a sustainable performance measurement system (PMS) in a
turbulent environment". Paper presented in First international conference on Business Sustainability, Ofir,
2008.
Published
- Sousa, Sérgio Dinis Teixeira de; Sousa, S.D.. "The continuous improvement process in practice". Paper presented in ICQR
2007 - The fifth international conference on quality and reliability, Chiang Mai, 2007.
Published
- Sousa, Sérgio Dinis Teixeira de; Elaine M. Aspinwall. "Quality improvement through performance measurement in SMEs". Paper
presented in 11th World Congress for Total Quality Management, Wellington, 2006.
Published
|
Journal article |
- Angélica Muffato Reis; Alaíze Dall-Orsoletta; Eusébio Nunes; Lino Costa; Sérgio Sousa. "Quality costs and Industry 4.0: inspection
strategy modelling and reviewing". The International Journal of Advanced Manufacturing Technology (2024): https://doi.org/10.1007/s00170-024-13184-9.
10.1007/s00170-024-13184-9
- Nunes, Eusebio; Sousa, Sergio; Dias, Luis. "IMPACT OF ORDER SIZE ON QUALITY COST OF 100% INSPECTION: A Simulation Approach".
International Conference on Production Economics and Project Evaluation (icopev) (2023): https://publons.com/wos-op/publon/56028613/.
- Flávia V. Barbosa; Sérgio D.T. Sousa; Senhorinha F.C.F. Teixeira; José C.F. Teixeira. "Application of Taguchi Method for the
Analysis of a Multiple Air Jet Impingement System with and without Target Plate Motion". International Journal of Heat
and Mass Transfer 176 (2021): 121504-121504. https://doi.org/10.1016/j.ijheatmasstransfer.2021.121504.
10.1016/j.ijheatmasstransfer.2021.121504
- João Cláudio Soares; Sérgio Sousa; Anabela Tereso. "Industry practices on the rework of defective products: survey results".
The TQM Journal (2020): https://doi.org/10.1108/TQM-06-2019-0162.
10.1108/TQM-06-2019-0162
- Soares, J.C.; Tereso, A.P.; Sousa, S.D.. "A decision-making model for the rework of defective products". International
Journal of Quality and Reliability Management (2020): http://www.scopus.com/inward/record.url?eid=2-s2.0-85082181732&partnerID=MN8TOARS.
10.1108/IJQRM-06-2019-0185
- Sousa, S.D.; Nunes, E.P.. "Framework to determine the quality cost and risk of alternative control plans in uncertain contexts".
International Journal of Industrial Engineering : Theory Applications and Practice 27 5 (2020): 747-759. http://www.scopus.com/inward/record.url?eid=2-s2.0-85107338390&partnerID=MN8TOARS.
- Vilarinho, S.; Lopes, I.; Sousa, S.. "Developing dashboards for SMEs to improve performance of productive equipment and processes".
Journal of Industrial Information Integration (2018): http://www.scopus.com/inward/record.url?eid=2-s2.0-85044937543&partnerID=MN8TOARS.
10.1016/j.jii.2018.02.003
- Souza, R.; Sousa, S.; Nunes, E.. "Developing organisational learning through QC story". Total Quality Management and Business
Excellence (2018): 1-23. http://www.scopus.com/inward/record.url?eid=2-s2.0-85048999089&partnerID=MN8TOARS.
10.1080/14783363.2018.1490641
- Sousa, S.; Rodrigues, N.; Nunes, E.. "Evolution of process capability in a manufacturing process". Journal of Management
Analytics 5 2 (2018): 95-115. http://www.scopus.com/inward/record.url?eid=2-s2.0-85057003805&partnerID=MN8TOARS.
10.1080/23270012.2018.1436988
- Roriz, C.; Nunes, E.; Sousa, S.. "Application of Lean Production Principles and Tools for Quality Improvement of Production
Processes in a Carton Company". Procedia Manufacturing 11 (2017): 1069-1076. http://www.scopus.com/inward/record.url?eid=2-s2.0-85029848207&partnerID=MN8TOARS.
10.1016/j.promfg.2017.07.218
- Vilarinho, S.; Lopes, I.; Sousa, S.. "Design Procedure to Develop Dashboards Aimed at Improving the Performance of Productive
Equipment and Processes". Procedia Manufacturing 11 (2017): 1634-1641. http://www.scopus.com/inward/record.url?eid=2-s2.0-85029856430&partnerID=MN8TOARS.
10.1016/j.promfg.2017.07.314
- Sousa, S.; Rodrigues, N.; Nunes, E.. "Application of SPC and Quality Tools for Process Improvement". Procedia Manufacturing
11 (2017): 1215-1222. http://www.scopus.com/inward/record.url?eid=2-s2.0-85029889608&partnerID=MN8TOARS.
10.1016/j.promfg.2017.07.247
- Sousa, Sérgio; Arezes, P.; Leão, Celina Pinto; Nunes, Eusébio P.; Rodrigues, Matilde A.; Rodrigues, M.A.; Leão, C.P.; Nunes,
E.; Sousa, S.. "A fuzzy logic approach in the definition of risk acceptance boundaries in Occupational Safety and Health".
ASCE-ASME Journal of Risk and Uncertainty in Engineering Systems, Part B: Mechanical Engineering 2 4 (2016): 1-10.
http://www.scopus.com/inward/record.url?eid=2-s2.0-85046241345&partnerID=MN8TOARS.
Published • 10.1115/1.4032923
- Alshelh, Lina; Sousa, Sergio; Araujo, M; Sousa, Sérgio. "INITIAL LITERATURE REVIEW: ACHIEVING OPERATIONAL EXCELLENCE IN SMES
THROUGH THE INTEGRATION BETWEEN CONTINUOUS IMPROVEMENT AND INNOVATION". Proceedings of the 3rd International Conference
on Project Evaluation (Icopev 2016) (2016): 139-142. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000391277700022&KeyUID=WOS:000391277700022.
- Guerra, L.; Sousa, S. D.; Nunes, E. P.; IEEE; Sousa, S.D.; Nunes, E.P.. "Statistical Process Control Automation in the Final
Inspection Process: An Industrial Case Study". 2016 Ieee International Conference on Industrial Engineering and Engineering
Management (Ieem) (2016): 876-880. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000392208100179&KeyUID=WOS:000392208100179.
10.1109/IEEM.2016.7798002
- Lopes, I.S.; Sousa, S.D.; Nunes, E.. "Methodology for uncertainty characterization of performance measures". International
Journal of Quality and Reliability Management 33 9 (2016): 1346-1363. http://www.scopus.com/inward/record.url?eid=2-s2.0-84988354858&partnerID=MN8TOARS.
10.1108/IJQRM-10-2014-0146
- Sousa, S. D.; Rodrigues, C. S.; Nunes, E. P.; IEEE; Sousa, S.D.; Rodrigues, C.S.; Nunes, E.P.. "On the Estimation of Hospital
Beds Occupancy After Hip Surgery". 2016 Ieee International Conference on Industrial Engineering and Engineering Management
(Ieem) (2016): 691-695. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000392208100141&KeyUID=WOS:000392208100141.
10.1109/IEEM.2016.7797964
- Silva, Maria Manuela; Fonseca, Luis Miguel; Sousa, Sergio Dinis; Sousa, Sérgio; Luis M. Ciravegna Fonseca; Silva, M. M.; Silva,
M.M.; Fonseca, L.M.; Sousa, S.D.. "The Impact of ISO 9001:2015 on ISO 22000 and Food Safety Management Systems (FSMS)". Quality-Access
To Success 17 152 (2016): 81-85. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000401246400006&KeyUID=WOS:000401246400006.
Published
- Morais, Valter Rocha; Teixeira de Sousa, Sergio Dinis; Lopes, Isabel da Silva. "Lean Six Sigma Project for Productivity Enhancement".
Transactions on Engineering Technologies (2016): https://publons.com/wos-op/publon/13620351/.
10.1007/978-981-10-1088-0_16
- Sousa, S. D; Lopes, I.S.; Nunes, E. P.; Sousa, S.D.; Lopes, I.; Nunes, E.. "Graph theory approach to quantify uncertainty
of performance measures". International Journal for Quality Research 9 1 (2015): 37-50. http://www.scopus.com/inward/record.url?eid=2-s2.0-84928943218&partnerID=MN8TOARS.
Published
- Humberto Nuno Teixeira; Lopes, Isabel da Silva; Sousa, Sérgio. "Uma metodologia de diagnóstico de problemas de qualidade em
PME". Fundição 273 1º semestr (2015): 28-41.
Published
- Sousa, S.; Nunes, E.; Lopes, I.. "Measuring and managing operational risk in industrial processes". FME Transactions
43 4 (2015): 295-302. http://www.scopus.com/inward/record.url?eid=2-s2.0-84955298951&partnerID=MN8TOARS.
10.5937/fmet1504295S
- Teixeira, H.N.; Lopes, I.; Sousa, S.. "Prioritizing quality problems in SMEs: A methodology". TQM Journal 27 1 (2015):
2-21. http://www.scopus.com/inward/record.url?eid=2-s2.0-84920495429&partnerID=MN8TOARS.
10.1108/TQM-12-2012-0107
- Sousa, Sérgio; Lopes, Isabel da Silva; Nunes, Eusébio P.. "On the quantification of uncertainty of performance measures".
Proceedings of 2100 Projects Association Joint Conferences 1 1 (2014): 188-193.
Published
- Sousa, S.; Nunes, E.; Antunes, D.; Ao, SI; Chan, AHS; Katagiri, H; Xu, L. "Lean Six Sigma in internal logistics: A case study".
Iaeng Transactions on Engineering Sciences (2014): 161-170. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000341304100017&KeyUID=WOS:000341304100017.
- Cavallare, M. A.; Sousa, S. D.; Nunes, E. P.; Arezes, PM; SantosBaptista, J; Barroso, MP; Carneiro, P; et al. "Data quality
assessment for performance measures in the area of safety and health at work". Occupational Safety and Hygiene (2013):
547-551. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000342676500096&KeyUID=WOS:000342676500096.
- Antunes, D.L.; Sousa, S.D.; Nunes, E.; Antunes, Daniela; Sousa, Sérgio; Nunes, Eusébio. "Using project six sigma and lean
concepts in internal logistics". Lecture Notes in Engineering and Computer Science 1 LNECS (2013): 414-419. http://www.scopus.com/inward/record.url?eid=2-s2.0-84887899482&partnerID=MN8TOARS.
- Fernandes, F.A.; Sousa, S.D.; Lopes, I.. "On the use of quality tools: A case study". Lecture Notes in Engineering and
Computer Science 1 LNECS (2013): 634-639. http://www.scopus.com/inward/record.url?eid=2-s2.0-84887946670&partnerID=MN8TOARS.
- Alves, Rui; Alvelos, Filipe; Sousa, Sergio Dinis; Correia, L; Reis, LP; Cascalho, J; Alves, R.; et al. "Resource Constrained
Project Scheduling with General Precedence Relations Optimized with SAT". Progress in Artificial Intelligence, Epia 2013
8154 1 (2013): 199-210. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000342700600018&KeyUID=WOS:000342700600018.
Published • 10.1007/978-3-642-40669-0_18
- Antunes, Daniela L.; Sousa, Sergio D.; Nunes, Eusebio; Ao, SI; Gelman, L; Hukins, DWL; Hunter, A; Korsunsky, AM. "Using Project
Six Sigma and Lean Concepts in Internal Logistics". World Congress on Engineering - Wce 2013, Vol I (2013): 414-419.
http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000335869000081&KeyUID=WOS:000335869000081.
- Fernandes, Fabio A.; Sousa, Sergio D.; Lopes, Isabel; Ao, SI; Gelman, L; Hukins, DWL; Hunter, A; Korsunsky, AM. "On the Use
of Quality Tools: A Case Study". World Congress on Engineering - Wce 2013, Vol I (2013): 634-639. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000335869000121&KeyUID=WOS:000335869000121.
- Lopes, I.S.; Nunes, E.P.; Sousa, S.D.; Esteves, D.; Lopes, Isabel S.; Nunes, Eusebio P.; Sousa, Sergio D.; Esteves, Dina.
"Quality improvement practices adopted by industrial companies in Portugal". Proceedings of the World Congress on Engineering
2011, WCE 2011 1 (2011): 696-701. http://www.scopus.com/inward/record.url?eid=2-s2.0-80755141450&partnerID=MN8TOARS.
- Lopes, I.S.; Moreira, E.; Sousa, S.D.; Sousa, Sérgio Dinis Teixeira de; Isabel da Silva Lopes; E Moreira. "Improvement of
after-sales maintenance service using TPM principles". Reliability, Risk and Safety: Back to the Future (2010): 158-166.
http://www.scopus.com/inward/record.url?eid=2-s2.0-84861655840&partnerID=MN8TOARS.
- Sousa, S; Aspinwall, E; Sousa, Sérgio Dinis Teixeira de; Elaine M. Aspinwall. "Development of a performance measurement framework
for SMEs". Total Quality Management & Business Excellence 21 5 (2010): 475-501. http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcAuth=ORCID&SrcApp=OrcidOrg&DestLinkType=FullRecord&DestApp=WOS_CPL&KeyUT=WOS:000278006800002&KeyUID=WOS:000278006800002.
Published • 10.1080/14783363.2010.481510
- Riesenberger, C.A.; Sousa, S.D.; Sousa, Sérgio Dinis Teixeira de; Carlos Riesenberger; Riesenberger, Carlos A.; Sousa, Sergio
D.; IAENG. "The 8D methodology: An effective way to reduce recurrence of customer complaints?". WCE 2010 - World Congress
on Engineering 2010 3 1 (2010): 2225-2230. http://www.scopus.com/inward/record.url?eid=2-s2.0-79959813726&partnerID=MN8TOARS.
Published
- Sousa, S.D.; Aspinwall, E.M.; Rodrigues, A.G.; Sousa, Sérgio Dinis Teixeira de; Elaine M. Aspinwall; A. Guimarães Rodrigues.
"Performance measures in English small and medium enterprises: Survey results". Benchmarking 13 1-2 (2006): 120-134.
http://www.scopus.com/inward/record.url?eid=2-s2.0-33644555890&partnerID=MN8TOARS.
Published • 10.1108/14635770610644628
- Sousa, Sérgio Dinis Teixeira de; Elaine M. Aspinwall; Paulo Sampaio; A. Guimarães Rodrigues; Sousa, S.D.; Aspinwall, E.; Sampaio,
P.A.; Rodrigues, A.G.. "Performance measures and quality tools in Portuguese SMEs: survey results". Total Quality Management
& Business Excellence 16 2 (2005): 277-307. http://dx.doi.org/10.1080/14783360500054434.
Published • 10.1080/14783360500054434
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Thesis / Dissertation |
- Sousa, Sérgio Dinis Teixeira de. "Locomoção em robótica autónoma : integração do desvio de obstáculos". Master, 1998. http://hdl.handle.net/10216/12556.
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