Curriculum Vitae
Mónica Encantado Gaboleiro
Identification
Personal identification
- Full name
- Mónica Encantado Gaboleiro
Citation names
- Gaboleiro, Mónica
Author identifiers
- Ciência ID
- 881A-B4CC-3F67
- ORCID iD
- 0009-0000-6267-9256
Email addresses
- m.gaboleiro@campus.fct.unl.pt (Professional)
Telephones
- Mobile phone
-
- 967830009 (Personal)
Addresses
- Rua Bernardim Ribeiro 2, 3ºdrt, 2970-300, Quintinha, Sesimbra, Portugal (Personal)
Knowledge fields
- Social Sciences - Economics and Business - Business and Management
- Exact Sciences - Mathematics - Applied Mathematics
Languages
| Language | Speaking | Reading | Writing | Listening | Peer-review |
|---|---|---|---|---|---|
| Portuguese (Mother tongue) | |||||
| English | Advanced (C1) | Advanced (C1) | Advanced (C1) | Advanced (C1) | Advanced (C1) |
| French | Elementary (A2) | Elementary (A2) | Elementary (A2) | Elementary (A2) | Elementary (A2) |
| Spanish; Castilian | Elementary (A2) | Elementary (A2) | Elementary (A2) | Elementary (A2) | Elementary (A2) |
Education
| Degree | Classification | |
|---|---|---|
|
2020/11/01 - 2027/06/01
Ongoing
|
Industrial Engineering (Doutoramento)
Major in Logistics Optimisation
Universidade Nova de Lisboa Faculdade de Ciências e Tecnologia, Portugal
|
|
|
2020/06/01
Concluded
|
Ciências Empresariais - ramo Gestão Logística (Mestrado)
Major in Logistics Management
Instituto Politécnico de Setúbal Escola Superior de Ciências Empresariais, Portugal
"Otimização de Rotas de Apoio Domiciliário numa Instituição particular de Solidariedade Social do Distrito de Setúbal" (THESIS/DISSERTATION)
|
17 |
|
2015/11/27
Concluded
|
Gestão da Distribuição e da Logística (Licenciatura)
Instituto Politécnico de Setúbal Escola Superior de Ciências Empresariais, Portugal
|
16 |
Affiliation
Other Careers
| Category Host institution |
Employer | |
|---|---|---|
| 2023/09/26 - Current | Professor do ensino básico e secundário (Professor do ensino básico e secundário) | Agrupamento de Escolas Augusto Cabrita, Portugal |
| Escola Secundária Augusto Cabrita, Portugal | ||
| 2022/09/27 - 2022/12/15 | Professor do ensino básico e secundário (Professor do ensino básico e secundário) | Agrupamento de Escolas de Casquilhos, Portugal |
| Escola Secundária de Casquilhos, Portugal |
Positions / Appointments
| Category Host institution |
Employer | |
|---|---|---|
| 2019/05/21 - 2022/08/08 | Sales Assistant | LIDL & Cia, Portugal |
| 2015/12/01 - 2018/09/18 | Head of Section | Sonae SGPS SA, Portugal |
| 2015/06/29 - 2015/09/29 | Curricular Internship | MAN Diesel & Turbo Portugal, Portugal |
Others
| Category Host institution |
Employer | |
|---|---|---|
| 2023/07/18 - 2023/07/20 | Volunteering | IEOM Society International, United States |
| Universidade Nova de Lisboa Faculdade de Ciências e Tecnologia, Portugal | ||
| 2022/04/25 - 2022/04/29 | NATCOR Course | NATCOR, United Kingdom |
| University of Nottingham, United Kingdom | ||
| 2018/11/26 - 2018/11/27 | Volunteering | Museu Nacional de História Natural e Ciência, Portugal |
| Academia das Ciências de Lisboa, Portugal |
Outputs
Publications
| Conference paper |
|
| Thesis / Dissertation |
|
Activities
Oral presentation
| Presentation title | Event name Host (Event location) |
|
|---|---|---|
| 2024/03/25 | Heterogeneous workforce management - could optimisa-tion be part of the solution? | XXIII CONGRESSO APDIO 2024
Associação Portuguesa de Investigação Operacional (Viseu, Portugal)
|
| 2023/07/18 | Route optimization in home social care: the case study of Cáritas Diocesana de Setúbal | The Sixth European lnternational Conference on lndustrial Engineering and Operations Management
IEOM International Society (Lisboa, Portugal)
|
Event organisation
| Event name Type of event (Role) |
Institution / Organization | |
|---|---|---|
| 2023/07/18 - 2023/07/20 | Volunteer in the organisation of "The Sixth European International Conference on Industrial Engineering and Operations Management"
held on 18-20 July 2023 by IEOM in partnership with FCT/UNL. Participation in the tasks of organising the international conference,
namely checking in participants, preparing the rooms, providing support during the prayers and issuing and delivering certificates.
(2023/07/18 - 2023/07/20)
(2023/07/18)
Conference (Member of the Organising Committee)
|
|
| 2018/11/26 - 2018/11/27 | Volunteer in the organisation of the "Science, Culture and Sustainable Tourism" congress held on 26 and 27 November 2018 at
the Lisbon Academy of Sciences. Participation in activities to support the organisation of the congress, such as checking
in participants, preparing spaces, supporting prayers, preparing and handing out diplomas. (2018/11/26 - 2018/11/27)
(2018/11/26)
Congress (Member of the Organising Committee)
|
Event participation
| Activity description Type of event |
Event name Institution / Organization |
|
|---|---|---|
| 2022/04/25 - Current | Heuristic Optimisation and Learning Course
Seminar
|
Heuristic Optimisation and Learning Course
University of Nottingham - Jubilee Campus, United Kingdom
|
Course / Discipline taught
| Academic session | Degree Subject (Type) | Institution / Organization | |
|---|---|---|---|
| 2023/09/26 - Current | Communication and Customer Service Techniques subject is about providing support to a customer in a way that is satisfying to the customer and resolves their concerns or answers their questions. It involves good communication skills, empathy, product knowledge, professionalism, personalization, and flexibility. The communication techniques include clear communication, active listening, and adapting to customer situations. | (Ensino secundário) | Escola Secundária Augusto Cabrita, Portugal |
| 2022/09/27 - 2022/12/15 | Commerce: communication at the point of sale, working the point of sale, making the point of sale more attractive. | Technical Commerce Course (Ensino secundário) | Escola Secundária de Casquilhos, Portugal |
Other jury / evaluation
| Activity description | Institution / Organization | |
|---|---|---|
| 2019/05/19 - Current | Responsible for greeting and serving customers, advising them on products or services available in-store, and assisting during complaints about items not working correctly when purchased from that particular location. Responsible for the checkout process, general maintenance and stocking tasks. | LIDL & Cia, Portugal |
| 2015/12/01 - Current | Team coordination and leadership, ensuring compliance with defined procedures Replenishment, HCCP, 5S's, Lean Management. Stock management, increasing sales through marketing activities and ensuring customer satisfaction. | Sonae SGPS SA, Portugal |
Distinctions
Award
| 2023 | Outstanding Student Volunteer Leadership Award
IEOM Society International, United States
|
| 2015 | New Talent Award by Logística Moderna – Azkar Dachser Group
Azkar Dachser Group, Portugal
Revista Logística Moderna, Portugal |
| 2015 | 1st Place 24 Horas de Logística Challenge
SFORI, Portugal
|