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Identificação

Identificação pessoal

Nome completo
Nuno Melão

Identificadores de autor

Ciência ID
2F1D-7C4C-9AEE
ORCID iD
0000-0002-1359-3437
Google Scholar ID
SHZuXpwAAAAJ
Scopus Author Id
6507014196

Endereços de correio eletrónico

  • nmelao@estgv.ipv.pt (Profissional)

Telefones

Telefone
  • 232480500 (Profissional)

Moradas

  • Instituto Politécnico de Viseu. Escola Superior de Tecnologia e Gestão de Viseu, 3504-510, Viseu, Viseu, Portugal (Profissional)

Websites

  • https://sites.google.com/site/nmelao/ (Pessoal)

Domínios de atuação

  • Ciências Sociais - Economia e Gestão - Organização e Gestão de Empresas
Formação
Grau Classificação
1997 - 2001
Concluído
Management Science (Doctor of Philosophy)
Especialização em n/a
Lancaster University Management School Department of Management Science, Reino Unido
"Improving the Effectiveness of Business Process Modelling and Simulation" (TESE/DISSERTAÇÃO)
n/a
1996 - 1997
Concluído
Management Science (Master)
Especialização em n/a
Lancaster University Management School Department of Management Science, Reino Unido
"The Traditional versus the Reengineered Organisation: A Comparison using Simulation" (TESE/DISSERTAÇÃO)
78% (distintion level)
1995
Concluído
Gestão Informática (Licenciatura)
Especialização em Informática de Gestão
Instituto Politécnico da Guarda Escola Superior de Tecnologia e Gestão, Portugal
"n/a" (TESE/DISSERTAÇÃO)
16
1989 - 1992
Concluído
Gestão Informática (Bacharelato)
Especialização em Informática de Gestão
Instituto Politécnico da Guarda Escola Superior de Tecnologia e Gestão, Portugal
"n/a" (TESE/DISSERTAÇÃO)
16
Percurso profissional

Docência no Ensino Superior

Categoria Profissional
Instituição de acolhimento
Empregador
2014/09/15 - Atual Professor Adjunto (Docente Ensino Superior Politécnico) Instituto Politécnico de Viseu Escola Superior de Tecnologia e Gestão de Viseu, Portugal
2002/02/01 - 2014/08/31 Professor Auxiliar (Docente Universitário) Universidade Católica Portuguesa Centro Regional de Viseu, Portugal
1993/05/03 - 1996/09/30 Assistente (Docente Ensino Superior Politécnico) Instituto Politécnico da Guarda Escola Superior de Tecnologia e Gestão, Portugal
Produções

Publicações

Artigo em conferência
  1. Melão, N.; Reis, J.. "Social networks in personnel selection: Profile features analyzed and issues faced by hiring professionals". 2021.
    Publicado • 10.1016/j.procs.2021.01.097
  2. Melao, N.; Reis, J.. "Using Social Networks in Personnel Selection: A Survey of Human Resource Professionals". Trabalho apresentado em 2020 15th Iberian Conference on Information Systems and Technologies (CISTI), 2020.
    Publicado • 10.23919/CISTI49556.2020.9140854
  3. Reis, J.; Santo, P.E.; Melao, N.. "Impacts of artificial intelligence on public administration: A systematic literature review". Trabalho apresentado em 2019 14th Iberian Conference on Information Systems and Technologies (CISTI), 2019.
    Publicado • 10.23919/CISTI.2019.8760893
  4. Reis, J.; Amorim, M.; Melão, N.. "Omni-channel service operations: Building technology-based business networks". Trabalho apresentado em 2017 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI), 2017.
    Publicado • 10.1109/SOLI.2017.8120977
Artigo em revista
  1. João Reis; Yuval Cohen; Nuno Melão; Joana Costa; Diana Jorge. "High-Tech Defense Industries: Developing Autonomous Intelligent Systems". Applied Sciences 11 11 (2021): 4920-4920. https://doi.org/10.3390/app11114920.
    10.3390/app11114920
  2. Jorge Fernandes; João Reis; Nuno Melão; Leonor Teixeira; Marlene Amorim. "The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry". Applied Sciences 11 8 (2021): 3438-3438. https://doi.org/10.3390/app11083438.
    10.3390/app11083438
  3. João Reis; Marlene Amorim; Nuno Melão; Yuval Cohen; Joana Costa. "Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces". Information 12 3 (2021): 122-122. https://doi.org/10.3390/info12030122.
    10.3390/info12030122
  4. Marimon, F.; Melão, N.; Bastida, R.. "Motivations and benefits of quality management systems in social services: mediation of the implementation process". Total Quality Management and Business Excellence 32 7-8 (2021): 693-718. http://www.scopus.com/inward/record.url?eid=2-s2.0-85067569705&partnerID=MN8TOARS.
    Publicado • 10.1080/14783363.2019.1626707
  5. Reis, J.; Melão, N.. "The path to digital transformation: Overcoming prejudice in the digital era with service operations". International Journal of Services and Operations Management 39 1 (2021): 81-97. http://www.scopus.com/inward/record.url?eid=2-s2.0-85106703556&partnerID=MN8TOARS.
    10.1504/IJSOM.2021.115188
  6. Reis, J.; Espírito Santo, P.; Melão, N.. "Influence of artificial intelligence on public employment and its impact on politics: A systematic literature review". Brazilian Journal of Operations and Production Management 18 3 (2021): http://www.scopus.com/inward/record.url?eid=2-s2.0-85106948069&partnerID=MN8TOARS.
    10.14488/BJOPM.2021.010
  7. João Reis; Paula Santo; Nuno Melão. "Artificial Intelligence Research and Its Contributions to the European Union's Political Governance: Comparative Study between Member States". Social Sciences 9 11 (2020): 207. https://doi.org/10.3390/socsci9110207.
    Publicado • 10.3390/socsci9110207
  8. João Reis; Paula Santo; Nuno Melão. "Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal". Sustainability 12 17 (2020): 6708-6708. https://doi.org/10.3390/su12176708.
    Publicado • 10.3390/su12176708
  9. Melão, N.; Reis, J.. "Selecting talent using social networks: A mixed-methods study". Heliyon 6 4 (2020): e03723. http://www.scopus.com/inward/record.url?eid=2-s2.0-85082966383&partnerID=MN8TOARS.
    Publicado • 10.1016/j.heliyon.2020.e03723
  10. Reis, J.; Melão, N.; Salvadorinho, J.; Soares, B.; Rosete, A.. "Service robots in the hospitality industry: The case of Henn-na hotel, Japan". Technology in Society 63 (2020): 101423. http://www.scopus.com/inward/record.url?eid=2-s2.0-85091677265&partnerID=MN8TOARS.
    Publicado • 10.1016/j.techsoc.2020.101423
  11. Reis, João; Amorim, Marlene; Melão, Nuno. "Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry". International Journal of Production Economics 215 (2019): 24-33. http://dx.doi.org/10.1016/j.ijpe.2018.07.001.
    Publicado • 10.1016/j.ijpe.2018.07.001
  12. Reis, João; Amorim, Marlene; Melão, Nuno. "Service failure and recovery in technology-based business networks". International Journal of Quality and Service Sciences 11 1 (2019): 2-15. http://dx.doi.org/10.1108/ijqss-10-2017-0094.
    Publicado • 10.1108/ijqss-10-2017-0094
  13. Melão, Nuno Filipe; Amorim, Marlene; Marimon, Frederic; Alegre, Inés. "Quality management systems in European social service organizations: A survey of EQUASS Assurance pioneer adopters". International Journal of Quality & Reliability Management 35 2 (2018): 354-372. http://dx.doi.org/10.1108/ijqrm-10-2016-0187.
    Publicado • 10.1108/ijqrm-10-2016-0187
  14. Melão, Nuno Filipe; Maria Guia, Sara; Amorim, Marlene. "Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services". Total Quality Management & Business Excellence 28 7-8 (2017): 840-857. http://dx.doi.org/10.1080/14783363.2015.1132160.
    Publicado • 10.1080/14783363.2015.1132160
  15. Lopes, L.A.; Melão, N.F.. "Website content and design in SME: Insights from Portugal". International Journal of Electronic Business 13 1 (2016): 70-97. http://www.scopus.com/inward/record.url?eid=2-s2.0-84978401511&partnerID=MN8TOARS.
    Publicado • 10.1504/IJEB.2016.075343
  16. Amaral, Â.; Melão, N.. "Health profile of children monitored in primary care consultation in Viseu, Portugal,O perfil de saúde de crianças vigiadas em consultas de cuidados primários na cidade de Viseu, Portugal". Revista Portuguesa de Saude Publica 34 1 (2016): 53-60. http://www.scopus.com/inward/record.url?eid=2-s2.0-84947584696&partnerID=MN8TOARS.
    Publicado • 10.1016/j.rpsp.2015.07.003
  17. Melão, N.F.; Guia, S.M.. "Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: a multiple case study". Total Quality Management and Business Excellence 26 3-4 (2015): 312-326. http://www.scopus.com/inward/record.url?eid=2-s2.0-84938551026&partnerID=MN8TOARS.
    Publicado • 10.1080/14783363.2013.822193
  18. Maria Helena Gonçalves; Nuno Filipe Melão. "A avaliação de desempenho docente na perspetiva dos diretores escolares: um estudo empírico". Gestão e Desenvolvimento 22 (2014): 165-190. https://doi.org/10.7559/gestaoedesenvolvimento.2014.262.
    Publicado • 10.7559/gestaoedesenvolvimento.2014.262
  19. Pereira, M.M.; Melão, N.F.. "The implementation of the balanced scorecard in a school district: Lessons learned from an action research study". International Journal of Productivity and Performance Management 61 8 (2012): 919-939. http://www.scopus.com/inward/record.url?eid=2-s2.0-84868031456&partnerID=MN8TOARS.
    Publicado • 10.1108/17410401211277156
  20. Gamboa, A.J.; Melão, N.F.. "The impacts and success factors of ISO 9001 in education: Experiences from Portuguese vocational schools". International Journal of Quality and Reliability Management 29 4 (2012): 384-401. http://www.scopus.com/inward/record.url?eid=2-s2.0-84859186724&partnerID=MN8TOARS.
    Publicado • 10.1108/02656711211224848
  21. Maria Laurinda Martins Pires Sanches; Nuno Filipe Rosa Melão. "Qualidade em educação: contributo para uma hermenêutica do conceito". Gestão e Desenvolvimento 19 (2011): 175-197. https://doi.org/10.7559/gestaoedesenvolvimento.2011.142.
    Publicado • 10.7559/gestaoedesenvolvimento.2011.142
  22. Melão, N.. "E-business processes and e-business process modelling: A state-of-the-art overview". International Journal of Services, Technology and Management 11 3 (2009): 293-322. http://www.scopus.com/inward/record.url?eid=2-s2.0-64549107009&partnerID=MN8TOARS.
    Publicado • 10.1504/IJSTM.2009.024094
  23. Melão, N.; Pidd, M.. "Using component technology to develop a simulation library for business process modelling". European Journal of Operational Research 172 1 (2006): 163-178. http://www.scopus.com/inward/record.url?eid=2-s2.0-32544447410&partnerID=MN8TOARS.
    Publicado • 10.1016/j.ejor.2004.09.033
  24. Melão, N.. "Data envelopment analysis revisited: a neophyte’s perspective". International Journal of Management and Decision Making 6 2 (2005): 158-179. http://www.scopus.com/inward/record.url?eid=2-s2.0-84952959403&partnerID=MN8TOARS.
    Publicado
  25. Melão, N.; Pidd, M.. "Use of business process simulation: A survey of practitioners". Journal of the Operational Research Society 54 1 (2003): 2-10. http://www.scopus.com/inward/record.url?eid=2-s2.0-0037287153&partnerID=MN8TOARS.
    10.1057/palgrave.jors.2601477
  26. Melão, N.; Pidd, M.. "A conceptual framework for understanding business processes and business process modelling". Information Systems Journal 10 2 (2000): 105-129. http://www.scopus.com/inward/record.url?eid=2-s2.0-0346639662&partnerID=MN8TOARS.
    Publicado • 10.1046/j.1365-2575.2000.00075.x
Capítulo de livro
  1. Reis, J.; Santo, P.E.; Melão, N.. "Artificial Intelligence Theory in Service Management". In Exploring Service Science. IESS 2020. Lecture Notes in Business Information Processing, 137-149. Springer, 2020.
    Publicado • 10.1007/978-3-030-38724-2_10
  2. Reis, João; Santo, Paula Espírito; Melão, Nuno. "Artificial Intelligence in Government Services: A Systematic Literature Review". In New Knowledge in Information Systems and Technologies, 241-252. Springer International Publishing, 2019.
    Publicado • 10.1007/978-3-030-16181-1_23
  3. Reis, João; Amorim, Marlene; Melão, Nuno. "Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight". In Lecture Notes in Business Information Processing, 31-44. Springer International Publishing, 2018.
    Publicado • 10.1007/978-3-030-00713-3_3
  4. Reis, João; Amorim, Marlene; Melão, Nuno; Matos, Patrícia. "Digital Transformation: A Literature Review and Guidelines for Future Research". In Trends and Advances in Information Systems and Technologies, 411-421. Springer International Publishing, 2018.
    Publicado • 10.1007/978-3-319-77703-0_41
  5. Reis, João; Amorim, Marlene; Melão, Nuno. "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?". In Lecture Notes in Business Information Processing, 51-63. Springer International Publishing, 2017.
    Publicado • 10.1007/978-3-319-56925-3_5
  6. Melão, Nuno; Loureiro, Joaquim. "ERP in the Education Sector: Evidence from Portuguese Non-higher Education Institutions". In Recent Advances in Information Systems and Technologies, 592-602. Springer International Publishing, 2017.
    Publicado • 10.1007/978-3-319-56535-4_59
  7. Melão, Nuno. "Service Science". In The SAGE Encyclopedia of Quality and the Service Economy, 720-724. SAGE Publications, 2015.
    Publicado • http://dx.doi.org/10.4135/9781483346366.n201
  8. Melão, Nuno. "Servitization". In The SAGE Encyclopedia of Quality and the Service Economy, 737-739. Sage Publications, 2015.
    Publicado • http://dx.doi.org/10.4135/9781483346366.n207
  9. Reis, João; Amorim, Marlene; Melão, Nuno. "Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations". In Lecture Notes in Business Information Processing, 289-300. Springer International Publishing, 2015.
    Publicado • 10.1007/978-3-319-14980-6_23
Edição de livro
  1. Reis, J.; Pinelas, S.; Melão, N.. Industrial Engineering and Operations Management I. Cham, Suiça: Springer. 2019.
    Publicado
  2. Reis, J.; Pinelas, S.; Melão, N.. Industrial Engineering and Operations Management II. Cham, Suiça: Springer. 2019.
    Publicado