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Rui Sousa is Full Professor of Operations Management at Católica Porto Business School (triple-accredited), Catholic University of Portugal. He holds a PhD from London Business School and is Honorary Fellow of the European Operations Management Association, having served in the Board of this association for six years. He has served as Dean, President of the Scientific Council and Department Chair at Catolica Porto Business School, among other roles. His research has won several awards and has been published in leading international journals, including the Journal of Operations Management, Production and Operations Management, International Journal of Operations & Production Management, Decision Sciences and the Journal of Service Research. He has been included regulary in the list of most cited scientists, according to Stanford University’s “World’s Top 2% Scientists” ranking. Rui is Associate Editor for the Journal of Operations Management and the International Journal of Operations & Production Management. Rui has taught at the London Business School, London School of Economics and is invited lecturer of EIASM (European Institute for Advanced Studies in Management, Brussels). He is Director of the Service Management Lab and has worked with a number of leading organizations, including Rank Xerox, Siemens, Ministry of Finance of France, EDP (major Portuguese electricity utility), Sonae (largest Portuguese retailer), among others.
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Identificação

Identificação pessoal

Nome completo
Rui Manuel Soucasaux Meneses e Sousa

Nomes de citação

  • Sousa, Rui

Identificadores de autor

Ciência ID
3F15-2286-9C55
ORCID iD
0000-0002-0049-1896
Google Scholar ID
https://scholar.google.pt/citations?hl=en&user=W6FaJ5sAAAAJ&view_op=list_works&sortby=pubdate
Researcher Id
M-4605-2013
Scopus Author Id
7102960038

Endereços de correio eletrónico

  • rsousa@ucp.pt (Profissional)

Domínios de atuação

  • Ciências Sociais - Economia e Gestão - Organização e Gestão de Empresas

Idiomas

Idioma Conversação Leitura Escrita Compreensão Peer-review
Inglês Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1)
Português Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1) Utilizador proficiente (C1)
Francês Utilizador elementar (A1) Utilizador independente (B1) Utilizador elementar (A1) Utilizador elementar (A1)
Espanhol; Castelhano Utilizador independente (B1) Utilizador independente (B1) Utilizador elementar (A1) Utilizador independente (B1)
Formação
Grau Classificação
2010
Concluído
 Habilitation in Business Studies (Título de Agregado)
Especialização em Operations Management
Universidade Católica Portuguesa Católica Porto Business School, Portugal
"Habilition Degree" (TESE/DISSERTAÇÃO)
 Approved by unanimous vote (Aprovado por unanimida
2000
Concluído
 PhD in Management (Doctor of Philosophy)
London Business School, Reino Unido
"Quality Management Practices: Universal or Context Dependent?" (TESE/DISSERTAÇÃO)
 Not Applicable.
1993
Concluído
 MSc in Operational Research (Master)
Lancaster University, Reino Unido
"SIMON - A Generic Simulation Tool for the Daity Industry" (TESE/DISSERTAÇÃO)
 Distinction.
1992
Concluído
 Licentiate in Electrical Engineering and Computers (Licenciatura)
Universidade do Porto Faculdade de Engenharia, Portugal
"NA" (TESE/DISSERTAÇÃO)
 17 (1st in class)
Percurso profissional

Docência no Ensino Superior

Categoria Profissional
Instituição de acolhimento 		Empregador
2012/04/01 - Atual Professor Catedrático (Docente Universitário) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2015/01/01 - 2016/12/31 Professor Visitante (Docente Universitário) Haskayne School of Business University of Calgary, Canadá
2007 - 2012 Professor Associado (Docente Universitário) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2004/05/03 - 2011/04/29 Professor Visitante (Docente Universitário) Macquire University/Normandy Business School, França
2000/02/01 - 2007/02/28 Professor Auxiliar (Docente Universitário) Universidade Católica Portuguesa, Portugal
Universidade Católica Portuguesa Católica Porto Business School, Portugal
1993/09/01 - 1995/07/01 Assistente (Docente Universitário) Universidade Católica Portuguesa, Portugal

Cargos e Funções

Categoria Profissional
Instituição de acolhimento 		Empregador
2020 - 2023 Director de Unidade Orgânica Universidade Católica Portuguesa Católica Porto Business School, Portugal
Universidade Católica Portuguesa Católica Porto Business School, Portugal

Outros

Categoria Profissional
Instituição de acolhimento 		Empregador
2012/01/01 - Atual Director of the Service Management Lab (research center) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2008/09/01 - Atual Director of the MSc in Service Management/Specialization of Service Management of the MSc in Management Universidade Católica Portuguesa Católica Porto Business School, Portugal
2012/07/01 - 2018/08/31 President of the Scientific Council (Presidente do Conselho Científico) Universidade Católica Portuguesa Católica Porto Business School, Portugal
2013/09/01 - 2016/10/01 Member of the Scientific Council of Social Sciences and Humanities (Conselho Científico das Ciências Sociais e Humanidades) Fundação para a Ciência e a Tecnologia, Portugal
2008/04/01 - 2014/12/31 Chair of the Operations & Systems Department Universidade Católica Portuguesa Católica Porto Business School, Portugal
2008/06/01 - 2014/07/01 Member of the EurOMA Board. In the Board, Rui acted as Chair of the Education and Meetings Group, which includes the overseeing and planning of EurOMA's educational activities and conferences European Operations Management Association, Bélgica
2002/03/01 - 2004/11/30 Director of the Licentiate Degree in Management Universidade Católica Portuguesa, Portugal
1998/09/01 - 1999/07/31 Assistant Lecturer (part-time), MBA and Executive MBA programs. London Business School, Reino Unido
1997/09/01 - 1998/03/01 Assistant Lecturer (part-time) London School of Economics and Political Science, Reino Unido
Projetos

Bolsa

Designação Financiadores
2016/01/01 - 2020/12/31 Servitization of Manufacturing
NA
Investigador responsável
Haskayne School of Business, University of Calgary, Canadá
 Haskayne School of Business, University of Calgary
Concluído
2010/01/01 - 2013/07/31 Aligning service operations strategies with customer multi-channel behavior
PTDC/EGE-GES/101390/2008
Investigador responsável
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluído
2007/01/01 - 2011/07/31 The Internet and the Service Economy
PTDC/GES/72303/2006
Investigador
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluído
2007/09/01 - 2010/08/31 The Design and Control of Multi-Channel Services
PTDC/GES/68139/2006
Investigador responsável
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluído
2004/01/01 - 2006/12/31 The Determinants of Quality in E-Services
POCTI/GES/49074/2002
Investigador responsável
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
 Fundação para a Ciência e a Tecnologia
Concluído

Outro

Designação Financiadores
1994/09/01 - 2024/12/31 International Manufacturing Strategy Survey
NA
Investigador
Universidade Católica Portuguesa Centro de Estudos de Gestão e Economia, Portugal
Concluído
Produções

Publicações

Artigo em conferência
  1. Sousa, Rui; Teymourifar, A.; Trindade, A.. "Maximizing Revenue in Omnichannel Grocery Retailing through Store Assignment for Fulfilling Online Orders". Trabalho apresentado em 31st International Annual Conference of the European Operations Management Association, Barcelona, 2024.
    Publicado
  2. Thomé, A.M.T.; Sousa, Rui; Miguel, P. "The influence of organisational culture on servitization and manufacturing performance: An empirical investigation". Trabalho apresentado em 30th International Annual Conference of the European Operations Management Association, Leuven, 2023.
  3. Aydin Teymourifar; Maria Alice Trindade; Rui Manuel Soucasaux Meneses Sousa. "Assigning stores for buy-online-and-pick-up-in-store fulfilment in omnichannel grocery retail". Trabalho apresentado em 30th EurOMA Conference, Leuven, 2023.
    Submetido
  4. Sousa, Rui; Rabinovich, Elliot; Lim, Stanley; Park, Sungho. "Subscription programs in omnichannel grocery retailing: implications for revenue and fulfilment operations". Trabalho apresentado em 29th International Annual Conference of the European Operations Management Association, Berlin, 2022.
  5. Rabinovich, Elliot; Sousa, Rui; Park, Sungho; Golara, Sina. "Omnichannel grocery retailing: A balancing act between fulfillment fees and operations management". Trabalho apresentado em 81st Annual Meeting of the Academy of Management, 2021.
  6. Sousa, Rui. "Sousa, R., da Silveira, G. (2019), Servitization and differentiation advantage: An empirical investigation". Trabalho apresentado em 25th International Annual Conference of the European Operations Management Association, Helsinki, 2019.
    Publicado
  7. Sousa, Rui. "Franco, M., Carneiro, J., Sousa, R., Almada-Lobo, B. (2019), What can servitized manufacturers learn from their customers? An empirical investigation in the elevator industry". Trabalho apresentado em Spring Servitization Conference, Linkoping, 2019.
    Publicado
  8. Sousa, Rui. "Sousa, R., Arabi, B., Camanho, A., Silva, C., da Silveira, G. (2018), Testing the theory of performance frontiers in the era of Industry 4.0". Trabalho apresentado em 24th International Annual Conference of the European Operations Management Association, Budapest, 2018.
  9. Sousa, Rui. "Freitas, I., Gonçalves, R., Sousa, R. (2018), The role of national institutions and product architecture in joint decision-making in supply chains". Trabalho apresentado em 25th Innovation and Product Development Management Conference, Porto, 2018.
  10. Sousa, Rui. "Franco, M., Almada-Lobo, B., Sousa, R. (2018), How do the external and internal factors promote or hinder servitization of a manufacturing firm over time? An in-depth case-research in the elevator industry". Trabalho apresentado em Spring Servitization Conference, Copenhagen, 2018.
  11. Sousa, Rui. "Sousa, R., da Silveira, G. (2017), The relationship between servitization and customization strategies". Trabalho apresentado em 24th International Annual Conference of the European Operations Management Association, Edinburgh, 2017.
  12. Sousa, Rui. "Acur, N., Kandemir, N., Sousa, R. (2017), The role of manufacturing network integration in management innovation". Trabalho apresentado em 24th International Annual Conference of the European Operations Management Association, Edinburgh, 2017.
  13. Sousa, Rui. "Horta, C., Sousa, R., Ribeiro, R. (2017), How do rural and urban customers shop online? Implications for last mile fulfilment operations". Trabalho apresentado em 24th International Annual Conference of the European Operations Management Association, Edinburgh, 2017.
  14. Sousa, Rui. "Franco, M., Almada-Lobo, B., Sousa, R. (2017), Factors that affect servitization intensity over time: An empirical investigation in the elevator industry". Lucern, 2017.
  15. Sousa, Rui. "Sousa, R., Horta, C., Rebelo, M. (2016), Online orders delivered at home versus collected in a store: A comparison of order fulfilment parameters in retail". Trabalho apresentado em 23rd International Annual Conference of the European Operations Management Association, Trondheim, 2016.
  16. Sousa, Rui. "Franco, M., Almada-Lobo, B., Sousa, R. (2016), The impact of servitization on the performance of manufacturing firms over time: An empirical investigation in the elevator industry". Trabalho apresentado em Spring Servitization Conference, Manchester, 2016.
  17. Sousa, Rui. "Over 30 papers in conference proceedings in the period 2000-2015". 2015.
Artigo em jornal
  1. Sousa, Rui. "Publication of over 100 articles in media outlets (newspapers, TV interviews, magazines)", 2000
Artigo em revista
  1. Agatz, Niels; Fransoo, Jan; Rabinovich, Elliot; Sousa, Rui. "Innovations, Technologies, and the Economics of Last-Mile Operations: A Call for Research in Operations Management". Journal of Operations Management (2025):
    Aceite para publicação
  2. Gonçalves, Ricardo; Vlacic, Božidar; González-Loureiro, Miguel; Sousa, Rui. "The impact of open innovation on the environmental sustainability practices and international sales intensity nexus: A multicountry study". International Business Review 33 5 (2024): 102279. https://doi.org/10.1016/j.ibusrev.2024.102279.
    Publicado • 10.1016/j.ibusrev.2024.102279
  3. Castka, Pavel; Donovan, Julie; Sousa, Rui. "Pathways of development of dynamic capabilities for servitization transformation: A longitudinal multi-case study". Industrial Marketing Management 116 (2024): 66-81. https://doi.org/10.1016/j.indmarman.2023.11.010.
    Publicado • 10.1016/j.indmarman.2023.11.010
  4. Sousa, Rui; Camanho, Ana S.; Silva, Maria Conceição; da Silveira, Giovani J. C.; Arabi, Behrouz. "Best practices, performance advantage and trade-offs: new insights from frontier analysis". Journal of Productivity Analysis (2023): http://dx.doi.org/10.1007/s11123-023-00714-y.
    Publicado • 10.1007/s11123-023-00714-y
  5. Isabel Maria Bodas Freitas; Ricardo Gonçalves; Rui Sousa. "Governance of new product design: The influence of national institutions". Journal of Business Research (2023): http://dx.doi.org/10.1016/j.jbusres.2023.114043.
    10.1016/j.jbusres.2023.114043
  6. Rabetino, R.; Kohtamäki, M.; Kowakolski, C.; Baines, Tim; Sousa, Rui. "Servitization 2.0: Evaluating and progressing servitization-related research from novel conceptual and methodological methods". International Journal of Operations & Production Management 41 5 (2021): 437-464. https://doi.org/10.1108/IJOPM-05-2021-840.
    Publicado
  7. Sousa, Rui. "How to serve online consumers in rural markets: Evidence-based recommendations". Business Horizons (2020): http://dx.doi.org/10.1016/j.bushor.2020.01.007.
    10.1016/j.bushor.2020.01.007
  8. Sousa, Rui; Giovani J.C. da Silveira. "Advanced services and differentiation advantage: An empirical investigation". International Journal of Operations & Production Management (2020): https://rsousaedu.wordpress.com/article-for-fct-application/.
    Aceite para publicação
  9. Tammo H.A. Bijmolt; Manda Broekhuis; Sander de Leeuw; Christian Hirche; Robert P. Rooderkerk; Rui Sousa; Stuart X. Zhu. "Challenges at the marketing-operations interface in omni-channel retail environments". Journal of Business Research (2019): https://doi.org/10.1016/j.jbusres.2019.11.034.
    10.1016/j.jbusres.2019.11.034
  10. Baines, Tim; Ziaee Bigdeli, Ali; Sousa, Rui; Schroeder, Andreas. "Framing the servitization transformation process: A model to understand and facilitate the servitization journey". International Journal of Production Economics (2019): 107463. http://dx.doi.org/10.1016/j.ijpe.2019.07.036.
    10.1016/j.ijpe.2019.07.036
  11. Nancy V. Wünderlich; Jens Hogreve; Ilma Nur Chowdhury; Hannes Fleischer; Sahar Mousavi; Julia Rötzmeier-Keuper; Rui Sousa. "Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys". Journal of Business Research (2019): https://doi.org/10.1016/j.jbusres.2019.07.027.
    10.1016/j.jbusres.2019.07.027
  12. Rui Sousa; Giovani J.C. da Silveira. "The relationship between servitization and product customization strategies". International Journal of Operations & Production Management (2019): https://doi.org/10.1108/IJOPM-03-2018-0177.
    10.1108/IJOPM-03-2018-0177
  13. Federico Caniato; Des Doran; Rui Sousa; Harry Boer. "Designing and developing OM research: from concept to publication". International Journal of Operations & Production Management 38 9 (2018): 1836-1856. https://doi.org/10.1108/IJOPM-01-2017-0038.
    10.1108/IJOPM-01-2017-0038
  14. Rui Sousa; Marlene Amorim. "Architectures for multichannel front-office service delivery models". International Journal of Operations & Production Management (2018): https://doi.org/10.1108/IJOPM-10-2015-0612.
    10.1108/IJOPM-10-2015-0612
  15. Rui Sousa; Giovani J.C. da Silveira. "Capability antecedents and performance outcomes of servitization". International Journal of Operations & Production Management 37 4 (2017): 444-467. https://doi.org/10.1108%2Fijopm-11-2015-0696.
    10.1108/IJOPM-11-2015-0696
  16. Voorhees, C.M.; Fombelle, P.W.; Gregoire, Y.; Bone, S.; Gustafsson, A.; Sousa, R.; Walkowiak, T.. "Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens". Journal of Business Research 79 (2017): 269-280. http://www.scopus.com/inward/record.url?eid=2-s2.0-85018267272&partnerID=MN8TOARS.
    10.1016/j.jbusres.2017.04.014
  17. Voss, C.; Perks, H.; Sousa, R.; Witell, L.; Wünderlich, N.V.. "Reflections on context in service research". Journal of Service Management 27 1 (2016): 30-36. http://www.scopus.com/inward/record.url?eid=2-s2.0-84962504131&partnerID=MN8TOARS.
    10.1108/JOSM-04-2015-0115
  18. Sousa, R.; Amorim, M.; Pinto, G.M.; Magalhães, A.. "Multi-channel deployment: A methodology for the design of multi-channel service processes". Production Planning and Control 27 4 (2016): 312-327. http://www.scopus.com/inward/record.url?eid=2-s2.0-84955724414&partnerID=MN8TOARS.
    10.1080/09537287.2015.1125031
  19. Thomé, A.M.T.; Sousa, R.. "Design-manufacturing integration and manufacturing complexity: A contingency investigation of job rotation and co-location". International Journal of Operations and Production Management 36 10 (2016): 1090-1114. http://www.scopus.com/inward/record.url?eid=2-s2.0-84989246354&partnerID=MN8TOARS.
    10.1108/IJOPM-11-2014-0550
  20. Sousa, R.; Amorim, M.; Rabinovich, E.; Sodero, A.C.. "Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?". Decision Sciences 46 3 (2015): 623-657. http://www.scopus.com/inward/record.url?eid=2-s2.0-84930417911&partnerID=MN8TOARS.
    10.1111/deci.12142
  21. Wuenderlich, N.V.; Heinonen, K.; Ostrom, A.L.; Patricio, L.; Sousa, R.; Voss, C.; Lemmink, J.G.A.M.. "Futurizing smart service: implications for service researchers and managers". Journal of Services Marketing 29 6-7 (2015): 442-447. http://www.scopus.com/inward/record.url?eid=2-s2.0-84942112120&partnerID=MN8TOARS.
    10.1108/JSM-01-2015-0040
  22. Thomé, A.M.T.; Sousa, R.S.; Do Carmo, L.F.R.R.S.. "Complexity as contingency in sales and operations planning". Industrial Management and Data Systems 114 5 (2014): 678-695. http://www.scopus.com/inward/record.url?eid=2-s2.0-84902805190&partnerID=MN8TOARS.
    10.1108/IMDS-10-2013-0448
  23. Thomé, A.M.T.; Sousa, R.S.; Do Carmo, L.F.R.R.S.. "The impact of sales and operations planning practices on manufacturing operational performance". International Journal of Production Research 52 7 (2014): 2108-2121. http://www.scopus.com/inward/record.url?eid=2-s2.0-84902543703&partnerID=MN8TOARS.
    10.1080/00207543.2013.853889
  24. Sousa, R.. "The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services". International Journal of Quality and Reliability Management 29 9 (2012): 1019-1037. http://www.scopus.com/inward/record.url?eid=2-s2.0-84866847868&partnerID=MN8TOARS.
    10.1108/02656711211272935
  25. Sousa, R.; Voss, C.. "The impacts of e-service quality on customer behaviour in multi-channel e-services". Total Quality Management and Business Excellence 23 7-8 (2012): 789-806. http://www.scopus.com/inward/record.url?eid=2-s2.0-84865371590&partnerID=MN8TOARS.
    10.1080/14783363.2012.661139
  26. Silveira, G.J.C.D.A.; Sousa, R.S.. "Choosing the right manufacturing paradigm". Industrial Management (Norcross, Georgia) 53 3 (2011): 14-18. http://www.scopus.com/inward/record.url?eid=2-s2.0-79959432392&partnerID=MN8TOARS.
  27. da Silveira, G.J.C.; Sousa, R.S.. "Paradigms of choice in manufacturing strategy: Exploring performance relationships of fit, best practices, and capability-based approaches". International Journal of Operations and Production Management 30 12 (2010): 1219-1245. http://www.scopus.com/inward/record.url?eid=2-s2.0-78449269651&partnerID=MN8TOARS.
    10.1108/01443571011094244
  28. Sousa, R.; Voss, C.A.. "The effects of service failures and recovery on customer loyalty in e-services: An empirical investigation". International Journal of Operations and Production Management 29 8 (2009): 834-864. http://www.scopus.com/inward/record.url?eid=2-s2.0-67849114235&partnerID=MN8TOARS.
    10.1108/01443570910977715
  29. Amaral, P.; Sousa, R.. "Barriers to internal benchmarking initiatives: An empirical investigation". Benchmarking 16 4 (2009): 523-542. http://www.scopus.com/inward/record.url?eid=2-s2.0-70349424726&partnerID=MN8TOARS.
    10.1108/14635770910972441
  30. Pérez-Aróstegui, M.N.; Sousa, R.; Lloréns-Montes, J.. "Quality management practices as a forerunner of absorptive capacity. An empirical study". Investment Management and Financial Innovations 6 3 SPEC. IS (2009): 264-272. http://www.scopus.com/inward/record.url?eid=2-s2.0-78349276116&partnerID=MN8TOARS.
  31. Sousa, R.; Yeung, A.C.L.; Cheng, T.C.E.. "Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality". International Journal of Operations and Production Management 28 7 (2008): 592-614. http://www.scopus.com/inward/record.url?eid=2-s2.0-45749109398&partnerID=MN8TOARS.
    10.1108/01443570810881776
  32. Sousa, R.; Voss, C.A.. "Contingency research in operations management practices". Journal of Operations Management 26 6 (2008): 697-713. http://www.scopus.com/inward/record.url?eid=2-s2.0-53349141239&partnerID=MN8TOARS.
    10.1016/j.jom.2008.06.001
  33. Sousa, R.; Voss, C.A.. "Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation". International Journal of Operations and Production Management 27 9 (2007): 974-997. http://www.scopus.com/inward/record.url?eid=2-s2.0-34547875071&partnerID=MN8TOARS.
    10.1108/01443570710775829
  34. da Costa, J.M.; Horta, I.; Guimarães, N.; Nóvoa, H.; Cunha, J.F.; Sousa, R.. "icBench - A benchmarking tool for Portuguese construction industry companies". International Journal for Housing Science and Its Applications 31 1 (2007): 33-41. http://www.scopus.com/inward/record.url?eid=2-s2.0-33947250139&partnerID=MN8TOARS.
  35. Sousa, R.; Voss, C.A.. "Service quality in multichannel services employing virtual channels". Journal of Service Research 8 4 (2006): 356-371. http://www.scopus.com/inward/record.url?eid=2-s2.0-33646187494&partnerID=MN8TOARS.
    10.1177/1094670506286324
  36. Sousa, R.. "Linking quality management to manufacturing strategy: An empirical investigation of customer focus practices". Journal of Operations Management 21 1 (2003): 1-18. http://www.scopus.com/inward/record.url?eid=2-s2.0-0037213748&partnerID=MN8TOARS.
    10.1016/S0272-6963(02)00055-4
  37. Sousa, R.; Voss, C.A.. "Quality management re-visited: A reflective review and agenda for future research". Journal of Operations Management 20 1 (2002): 91-109. http://www.scopus.com/inward/record.url?eid=2-s2.0-0036465623&partnerID=MN8TOARS.
    10.1016/S0272-6963(01)00088-2
  38. Sousa, R.; Voss, C.A.. "Quality management: Universal or context dependent?". Production and Operations Management 10 4 (2001): 383-404. http://www.scopus.com/inward/record.url?eid=2-s2.0-0001696354&partnerID=MN8TOARS.
Capítulo de livro
  1. Sousa, Rui. "Sousa, R., da Silveira, G. (2018), Implementing Servitization Strategies: Trajectories of Capability Development and Offering of Basic and Advanced Services". In Kohtamäki M., Baines T., Rabetino R., Bigdeli A. (eds), Practices and Tools for Servitization, 201-212. Palgrave Macmillan, ISBN: 978-3-319-76516-7, 2018.
    Publicado
  2. Hutchinson, Amélia P.; Lloyd, Janet; Sousa, Cristina. "Gouveia, J., Sousa, R. (1998), The New Strategy for the Portuguese Industry". In Lindberg, P., Voss, C., and Blackmon, K. (Eds.), International Manufacturing Strategies: Context, Content and Change, 215-234. Kluwer Academic Publishers, ISBN:0-7923-8061-4, 2018.
    Publicado • 10.4324/9781315307190-2
  3. Sousa, Rui. "Sousa, R. (2015), Service Delivery System and Service Providers". In Dahlgaard-Park, S. (Ed), The SAGE Encyclopedia of Quality and the Service Economy, 672-674. SAGE Publications, ISBN: 9781452256726, 2015.
    Publicado
  4. Sousa, Rui. "Miguel, P., Sousa, R. (2012), O Método de Estudo de Caso na Engenharia de Produção". In Miguel, P. (Ed), Metodologia de Pesquisa em Engenharia de Produção. Elsevier, ISBN: 978-85-352-4891-3, 2012.
    Publicado
Documento de trabalho
  1. Lim, Stanley; Rabinovich, Elliot; Sousa, Rui; Park, Sungho. 2025. "Home-Delivery-Subscription Services and Their Impact on Omnichannel Grocery Retailing Revenue and Operating Costs".
  2. Rabinovich, Elliot; Sousa, Rui; Park, Sungho; Golara, Sina. 2025. "Omnichannel Retailing as a Balancing Act between In-Store and Home Fulfillment".
  3. Enam, Amia; Dreyer, Heidi; Sousa, Rui. 2025. "Strategy driven channel choice in multichannel consultation service: Implications for service efficiency and effectiveness".
  4. Goncalves, Ricardo; Vlacic, B.; Loureiro, M.; Sousa, Rui. 2024. "The Impact of Open Innovation on the Environmental Sustainability Practices and International Sales Intensity Nexus: A Multi-Country Study".
Edição de número de revista
  1. Sousa, Rui; Fransoo, Jan; Rabinovich, Elliot; Agatz, Niels. "Special Issue on Innovations, Technologies, and the Economics of Last-Mile Operations". Journal of Operations Management (2025):
    Aceite para publicação • Editor convidado
  2. Sousa, Rui; Rabetino, R; Kohtamäki, M.; Kowalkowski, C. ; Baines, T.. "Special Issue: Servitization 2.0: Evaluating and progressing servitization-related research from novel conceptual and methodological methods". International Journal of Operations and Production Management (2021):
    Publicado • Co-editor
  3. Sousa, Rui. "Special Issue on the 2010 European Operations Management Association Conference". International Journal of Operations and Production Management 39 2 (2012):
    Publicado • Editor
  4. Sousa, Rui. "Special Issue on Quality in Multi-Channel Services Employing Virtual Channels". International Journal of Internet and Enterprise Management 5 4 (2008):
    Publicado • Editor
Livro
  1. Sousa, Rui. Sousa, R. (2019), A Servitização da Indústria: Como Competir Através dos Serviços (The Servitization of Industry: How to Compete through Services). Universidade Católica Portuguesa, ISBN: 978-972-99847-6-1. 2019.
    Publicado
  2. Sousa, R.; da Silveira, G.J.C.. Implementing servitization strategies: Trajectories of capability development and offering of basic and advanced services. 2018.
  3. Sousa, Rui; Amorim, Marlene; Magalhães, Ana; Pinto, Guida Marques. Uma Metodologia Estruturada para o Desenho de Sistemas de Prestação de Serviços Multicanal: Managerial Report. Portugal: Faculdade de Economia e Gestão da Universidade Católica Portuguesa. 2013.
  4. Sousa, Rui. Proceedings of the 17th International Annual European Operations Management Association Conference - Managing Operations in Service Economies. EurOMA, ISBN: 978-972-99847-3-0. 2010.
    Publicado • Editor
Resumo em conferência
  1. Lim, Stanley; Rabinovich, Elliot; Sousa, Rui; Park, Sungho. "Omnichannel grocery retail: Fulfilment revenue models and operational impact". Trabalho apresentado em INFORMS Annual Meeting, Phoenix, 2023.
  2. Park, Sungho; Sousa, Rui; Rabinovich, Elliot; Golara, Sina. "Assessing the economic value of fulfillment fees in omnichannel retail". Trabalho apresentado em INFORMS Annual Meeting, Virtual, 2020.
  3. Rabinovich, Elliot; Sousa, Rui; Park, Sungho; Golara, Sina. "Assessing the economic value of waiving Click&Collect fulfillment fees in omnichannel retail". Trabalho apresentado em Annual Conference of the Production and Operations Management Society, Washington, 2019.

Outros

Norma ou política
  1. The influence of environmentally sustainable practices in international sales intensity: The moderating roles of open innovation and rule of law. Policy paper published by CEGE (Centre for Research in Management and Economics), Católica Porto Business School.. 2023. Vlacic, B.; Goncalves, Ricardo; Sousa, Rui.
Outra produção
  1. Servitization at Schmitt+Sohn Elevators. Teaching case study. 2019. Franco, Miguel; Sousa, Rui.
  2. A Methodology for the Design of Multichannel Service Processes. This paper develops a methodology for the choice of the service channels that support the delivery to customers of the distinct stages of a service process. We build on the principles of Quality Function Deployment (QFD) to develop a stepwise procedure for: i) translating customer requirements into a service concept across distinct service stages; and ii) specifying the channels for customer inter. 2013. Sousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, Ana. http://hdl.handle.net/10400.14/12840.
  3. Service Delivery Across Multiple Direct Channels: Is More Better?. Direct channels exhibit different capabilities in delivering services. Phone-based channels, for instance, provide customers with a more personal level of contact with service providers, relative to the level of contact available through Internet-based channels. When relying on phone-based or Internet-based channels, service providers need to decide which interactive activities will be offered in. 2011. Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot. http://hdl.handle.net/10400.14/12842.
  4. Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. This paper identifies relevant operational factors that affect the design of front-office processes in Multi-Channel Service Delivery Systems. Based on two in-depth case studies in banking and telecommunications, we distinguish four operational factors: i) characteristics of the inputs and outputs of the service activities; ii) characteristics of the transformation taking place; iii) the expected. 2010. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12843.
    SOUSA, Rui ; AMORIM, Marlene - Operational Criteria for the Design of Front-Office Processes in Multi-Channel Service Delivery Systems. In International Annual EurOMA Conference, 17th, Porto, Portugal, 6-9 June 2010. Proceedings of the 17th European Opera
  5. A Framework for the Design of Multi-Channel Services. The objective of this paper is to identify the key strategic design decisions which make up a design specification for Multi-Channel Service Delivery Systems (MC SDSs). Our work extends Roth and Menor¿s (2003) seminal service design framework, based on a theory-building case study conducted in the context of MC retail banking services. We describe and classify a set of SDS design choices which are. 2009. Sousa, Rui; Amorim, Marlene. http://hdl.handle.net/10400.14/12850.
Atividades

Apresentação oral de trabalho

Título da apresentação Nome do evento
Anfitrião (Local do evento)
2024/07/09 Keynote Speaker - Last-mile operations: A conceptualization of the field and future research directions XXII China Marketing International Conference
Chinese Scholar Marketing Association (Zhengzhou, China)
2015/07/05 Keynote Speaker - Operations Management in the Digital Economy XXI International Conference on Industrial Engineering and Operations Management
(Aveiro, Portugal)
2012 Keynote Speaker - "Service Operations Management" Annual Conference of the Brazilian Association of Production Engineering
ABEPRO (Brasil)
2000 Over 25 invited research seminars internationally

Orientação

Título / Tema
Papel desempenhado 		Curso (Tipo)
Instituição / Organização
2025/01 - Atual Empowering Metabolic Health Management through Digital Platforms and Advanced Analytics
Coorientador
 PhD Program in Engineering and Management (Doutoramento)
Universidade Nova de Lisboa, Portugal
2024/05 - Atual Artificial intelligence as infrastructure of smart services
Coorientador
 Operations Management (Doutoramento)
Haskayne School of Business, University of Calgary, Canadá
2002 - Atual Supervision of over 20 MSc theses
Orientador
2002 - Atual Supervision of 9 FCT-funded researchers (junior and post-doc)
Orientador
Universidade Católica Portuguesa Católica Porto Business School, Portugal
2016 - 2020 The impact of servitization on the performance of manufacturing firms over time: An empirical investigation in the elevator industry
Coorientador
Universidade do Porto Faculdade de Engenharia, Portugal
2010 - 2013 Sales and operations planning impact on manufacturing operational performance
Coorientador
Pontifícia Universidade Católica do Rio de Janeiro, Brasil
2008 - 2012 New insights on performance assessment and improvement in the construction industry
Coorientador
Universidade do Porto Faculdade de Engenharia, Portugal
2007 - 2011 A relação entre a cultura organizacional e o uso de práticas de gestão da qualidade (The relationship between organizational culture and quality management practices)
Coorientador
ISEG Lisbon School of Economics and Management, Portugal

Organização de evento

Nome do evento
Tipo de evento (Tipo de participação) 		Instituição / Organização
2015 - 2015 Chair, European Operations Management Association Summer School in Operations Management (2015 - 2015)
Seminário (Presidente da Comissão Organizadora)
 European Operations Management Association, Bélgica
2013 - 2013 Practice-Oriented Research Workshop of the European Operations Management Association (2013 - 2013)
Oficina (workshop) (Coorganizador)
2012 - 2012 Member of organizing committee - 4th World Conference on Production and Operations Management (2012 - 2012)
Conferência (Coorganizador)
 European Operations Management Association, Bélgica

Production and Operations Management Society (USA), Estados Unidos
2010 - 2010 Conference Chair, European Operations Management Association (EurOMA) Conference, 2010, Portugal. (2010 - 2010)
Conferência (Presidente da Comissão Organizadora)

Júri de grau académico

Tema
Tipo de participação 		Nome do candidato (Tipo de grau)
Instituição / Organização
2003 Participation in over 20 PhD Thesis juries
Arguente principal
 Several (Doutoramento)

Arbitragem científica em conferência

Nome da conferência Local da conferência
2000 - Atual Member of the scientific committee of over 20 international conferences

Arbitragem científica em revista

Nome da revista (ISSN) Editora
2018/01/01 - Atual Associate Editor - International Journal of Operations & Production Management Associate Editor
2018/01/01 - Atual Associate Editor - Journal of Operations Management
2005/09 - Atual Quality Management Journal

Comissão de avaliação

Descrição da atividade
Tipo de assessoria 		Instituição / Organização Entidade financiadora
2021 - 2022 Member of the European Foundation for Management Development (EFMD) peer review teams for the EQUIS accreditation of the Cambridge Judge Business School and Warwick Business School
Membro
 European Foundation for Management Development, Bélgica
2020 - 2020 Member of the European Operations Management Association Fellowship Award, 2020.
Avaliador
 European Operations Management Association, Bélgica
2019 - 2019 Member of the evaluation committee for the SERVSIG Christopher Lovelock Award 2019 (American Marketing Assocation).
Avaliador
2007 - 2010 Member of the Evaluation Committee for the Annual Best Paper Award of the International Journal of Operations and Production Management (2007-2010)
Avaliador
2006 - 2006 Member of the Decision Sciences Institute Elwood S. Buffa Best Dissertation Competition, 2006.
Avaliador
 Decision Sciences Institute, Estados Unidos

Consultoria / Parecer

Descrição da atividade Instituição / Organização
2000/01/01 - Atual Rui Sousa has worked with a number of leading organizations, including Rank Xerox, Siemens, Ministry of Finance of France, EDP (major Portuguese electricity utility), Sonae (largest Portuguese retailer), AIMMAP (Association of Portuguese Metallurgical and Mechanical Engineering Industries), CITEVE (Textile Intelligence Center), among others.

Curso / Disciplina lecionado

Disciplina Curso (Tipo) Instituição / Organização
2024/01/29 - Atual Programme Coordinator - EDEN Doctoral Seminar on Research Methodology in Operations Management, EIASM (The European Institute for Advanced Studies in Management), Belgium (annual). Operations Management (Postgraduate Certificate) European Institute for Advanced Studies in Management, Bélgica
2015 - Atual Lecturer on the European Operations Management Association Summer School on Service Operations in the Digital Economy Service Operations in the Digital Economy (Doktor (PhD)) European Operations Management Association, Bélgica
2011 - Atual Lecturer on the European Operations Management Association Summer School in Service Operations Summer School (PhD) European Operations Management Association, Bélgica
2008 - Atual Lecturer on the European Operations Management Association Doctoral Seminar (Research Design), June 2008-Present (annual). Research methodology (Doctor of Philosophy)
2005 - Atual Lecturer on the EDEN Doctoral Seminar on Research Methodology in Operations Management, Case Research Workshop, EIASM (The European Institute for Advanced Studies in Management), Belgium (annual). Case study method (Doctor of Philosophy) European Institute for Advanced Studies in Management, Bélgica
2016 - 2019 Lecturer in the Ljubljana Doctoral Summer School, Case Research, Slovenia. (Doctor of Philosophy)

Tutoria

Tópico Nome do aluno
2023/09 - Atual EurOMA Mentorship Programme for Junior Faculty Flavio Kubota
Distinções

Prémio

2018 Best Conference Paper Award (Category: case studies)
Spring Servitization Conference, Dinamarca
2001 EFQM PhD Thesis Award - Award for the best PhD thesis in Quality Management.
European Foundation for Quality Management, Bélgica

Título

2019 EurOMA Honorary Fellowship
European Operations Management Association, Bélgica

Outra distinção

2023 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
Stanford University, Estados Unidos
2022 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
University of Stanford, Estados Unidos
2021 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
University of Stanford, Estados Unidos
2020 Member of the list of most cited scientists, according to Stanford University Worlds Top 2% Scientists ranking
Stanford University, Estados Unidos
2019 Finalist in POMS' Operational Excellence College Best Paper Competition
Production and Operations Management Society (USA), Estados Unidos
2015 POMS Outstanding Service Award
2009 Highly Commended Paper - Sousa & Voss, 2009
2008 Highly Commended Conference Paper - da Silveira & Sousa, 2008
2007 Highly Commended paper in the Best Paper Competition of the POMS Service Conference, London - Sousa, 2007
International Business Machines Corp, Estados Unidos
2007 Highly Commended Paper - Sousa&Voss, 2007
2006 Best article published in "The Quality Magazine" in the year 2006
1992 National Engineering Association Prize - for the highest classification awarded in engineering courses.
1992 Prize Fundação Eng. António de Almeida - for the highest classification awarded in engineering courses.
1992 Spratley Prize - for the highest classification awarded in engineering courses
1992 Centenário Prize - For the highest classification awarded in eng. courses.